Dear Wolverhampton City Council,

Q1: Which IT system is used currently for children's social care?
Q2: Which IT system is used currently for adult social care?
Q3: Are there any plans to change either of these systems? If so, please provide all documents which discuss the options

Yours faithfully,

Sally Marsh

FOI, Wolverhampton City Council

NOT PROTECTIVELY MARKED    

 

Dear Ms Marsh,

 

I am writing in regards to the Freedom of Information we received on 7
July 2017.

 

Your request will be dealt with as quickly as possible and a final
response should be sent to you within 20 working days of receipt.

 

If you wish to enquire about the progress of your request, then please do
not hesitate to contact us, quoting the reference number, in the heading
above.

 

 

Rita Rich

Information Governance Officer

Tel. Office: 01902 550363

 

[1]E-mail: [email address]

City of Wolverhampton Council

 

 

 

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FOI, Wolverhampton City Council

1 Attachment

Dear Sally Marsh

 

FREEDOM OF INFORMATION REQUEST

 

Thank you for your request for information about ‘Social Care System’. 
Your request was received on 7^th July 2017 and I am dealing with it under
the terms of the Freedom of Information Act 2000.

 

In response to your request, please see attached our response.

 

If you are not happy with how we handled your request you can ask for an
internal review.  Internal review requests should be submitted, in
writing, detailing your concerns, within two months of the date of receipt
of the response to your original letter and should be addressed to:

 

Information Governance Team

City of Wolverhampton Council

Civic Centre

St Peter’s Square

Wolverhampton

WV1 1SH

 

E-mail: [1][Wolverhampton City Council request email]

 

Under section 50 of the Freedom of Information Act 2000, you also have the
right to complain to the Information Commissioner.  However, the
Information Commissioner is unlikely to consider a complaint from you
unless you have first attempted to resolve the matter through our internal
review procedure. The Information Commissioner's details are:

 

The Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

0303 123 1113

 

[2]http://ico.org.uk/complaints/getting/com...

 

Yours sincerely

 

 

Malkit Sahota

Information Governance Officer

Tel. Office: 01902 554042

 

[3]E-mail: [email address]

City of Wolverhampton Council

 

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Wolverhampton Council. No contractual commitment is intended to arise from
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Dear FOI,

Thank you for your response, which I have copied below to aid visitors:

"Reference
FOI 001305
Date
07 July 2017
Social Care System
Request:
Q1: Which IT system is used currently for children's social care? CareFirst
Q2: Which IT system is used currently for adult social care? CareFirst
Q3: Are there any plans to change either of these systems? If so, please provide all
documents which discuss the options. NO"

Thanks for this information. It is clear that you are not one of the authorities planning to move to OLM's new system, named Eclipse. Thank you for clarifying this, as I had heard that Wolverhampton were planning to switch to Eclipse, but your response makes it clear that this is not the case.

Yours sincerely,

Sally Marsh

Dear Wolverhampton City Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Wolverhampton City Council's handling of my FOI request 'Social Care IT'.

Your response was untruthful.

I have found the following FOI response: https://www.whatdotheyknow.com/request/o...

which states the following:
"Q1: Which product from OLM will be used over the next 7 years? Carefirst or
Eclipse?
Eclipse

Q2: When was the 7 year contract signed?
27 July 2017"

Please explain why I was given an incorrect response to these very straightforward questions.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Sally Marsh

FOI, Wolverhampton City Council

Dear Sally Marsh

Re: Freedom of Information Act 2000 – Request for Information
Internal Review WCC/FOI/001305

Thank you for your email requesting an internal review into your Freedom of Information request dated 7 February 2018.

The review will be conducted in line with ICO guidance and you will receive our response within 20 working days (7 March 2018). If we require any further time to investigate the internal review, then further contact will be made with you.

If you are not content with the outcome of the internal review, you may complain directly to the Information Commissioner for consideration. Generally, the Information Commissioner will not consider your complaint unless you have exhausted the review process provided by the Council. The Information Commissioner can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

www.ico.org.uk

Yours sincerely,

Catherine Allin
Information Governance Assistant
Tel. Office: 01902 554498
E-mail: [email address]
Secure Email:[email address]
City Of Wolverhampton Council

show quoted sections

FOI, Wolverhampton City Council

1 Attachment

Dear Sally Marsh,

 

Following your expression of dissatisfaction regarding the Council’s
response in respect of Freedom of Information request reference
WCC/FOI/001305 an internal review has been undertaken, the outcome of
which is attached.

 

Yours Sincerely

 

Martin Eades

Senior Information Governance Officer

Tel. Office: 01902 558653

 

[1]E-mail: [email address]

City of Wolverhampton Council

 

 

 

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DISCLAIMER: This email and any enclosures are intended solely for the use
of the named recipient. If this email has a protective marking of PROTECT
or RESTRICT in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
PROTECT and RESTRICTED information should only be further shared where
there is a legitimate need. If you are not the intended recipient, or
responsible for delivering it to the intended recipient, you may not copy,
disclose, distribute or use it without the authorisation of City of
Wolverhampton Council. If you have received this email in error please
notify us by email to [email address] and then delete it
and any attachments accompanying it. Please note that City of
Wolverhampton Council do not guarantee that this message or attachments
are virus free or reach you in their original form and accept no liability
arising from this. Any views or opinions expressed within this email are
those of the writer and may not necessarily reflect those of City of
Wolverhampton Council. No contractual commitment is intended to arise from
this email or attachments.

References

Visible links
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2. https://awards.themj.co.uk/winners
3. http://www.livelearnworkwolves.com/

Dear FOI,

Thank you for conducting this internal review. I will take advice regarding a complaint via the ICO.

There were two substantive points in your response. The first was that the response provided to me was collated on 10th July (though the actual email was sent and dated 31st July). I note that the contract for Eclipse was signed on 27th July, so the council would undoubtedly have known that the decision to move to Eclipse had been taken, though I accept that at the time, the system which would have been in use would have been CareFirst.
The second substantive point in your internal review response relates to my question 3, which was as follows:
“Q3: Are there any plans to change either of these systems? If so, please provide all documents which discuss the options”

Your internal review response was as follows:
“In respect of question 3, this was interpreted to mean a complete change of software provider/solution and the use of ‘Eclipse’ was judged to be a software upgrade given that the supplier, OLM Systems, were ceasing to support ‘CareFirst’ and upgrading their software solution to ‘Eclipse’ this is the reason the answer provided was ‘No’.”
This is wrong on several levels:
- You have not provided any documents which discuss the options, as originally requested
- My question was very clear. I asked whether there were “any plans” to change systems – I think that any reasonable person would have considered a multi-million pound contract which was in the process of being signed fell within the definition of “any”
- The Council has previously indicated that it is spending more than £2 million on this system. This is not a normal price for an upgrade of an existing system. Indeed, it looks extravagant for a wholly new purchase. Your response implies that Eclipse is simply the next incarnation of CareFirst – if this was the case, you would not expect to pay millions of pounds in additional fees to the supplier
- I did not ask whether there were plans to change supplier, I asked whether there were plans to change systems
The handling of this request strays uncomfortably close to a deliberate act of misleading the taxpayer. I will take legal advice before proceeding, but the council should note that the ICO would be the logical next step, though it might not be the final step which I take on this matter.

Yours sincerely,

Sally Marsh

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