Social Care Finance Systems

James William made this Freedom of Information request to Richmond upon Thames Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Richmond upon Thames Borough Council,

Please can you provide answers to my questions below relating to both children's and adults' social care?

1. Who provides your social care case management recording system?
2. What date did you go live with the social care case management recording system?

2. What date did the finance functionality go live for this system? For clarity, 'live' in defined as the following:

• Payments to residential providers (net/gross and including adjustments)
• Payments to non-residential providers (e.g. invoice matching and processing)
• Payments to clients for direct payments (net and including adjustments)
• Invoices (or bills) for clients of non-residential care (on planned or actuals, including adjustments)
• Invoices (or bills) for clients of residential care (on planned or actuals, where providers are paid gross, including adjustments)
• Payments to Foster Carers

Yours faithfully,

James William

Jane Shields, Richmond upon Thames Borough Council

 

Our Ref: L/JS/e16313

 

Dear James William

Thank you for your request for information received on 28 July 2014.

Your request is being considered and the information will be provided
within the 20 working day statutory timescale, this is subject to the
information not being exempt or containing reference to any third party.

The Freedom of Information Act 2000 defines a number of exemptions, if any
of these exemptions apply to the information you have requested then the
information may not be released. You will be informed if this is the case
along with details of your right to appeal.

The application of an exemption may mean that the information you have
requested may take longer to provide than the 20 working day limit. If
this is the case you will be notified in writing along with the additional
time required to consider your application.

If the information you have requested contains references to a third party
then they may have to be consulted before the information can be released.
If this is the case you will be notified in writing.

If you have any queries please contact us.

Regards

 

FOI Team

 

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Natalie Dewing, Richmond upon Thames Borough Council

Our Ref: ND/e16313

 

Dear James William,

 

Your request for information which was received on 28 July 2014 has been
considered.

 

Please find our response below.

 

 

Your request:

 

Please can you provide answers to my questions below relating to both
children's and adults' social care?

 

1. Who provides your social care case management recording system?

2. What date did you go live with the social care case management
recording system?

 

3. What date did the finance functionality go live for this system? For
clarity, 'live' in defined as the following: • Payments to residential
providers (net/gross and including adjustments) • Payments to
non-residential providers (e.g. invoice matching and processing) •
Payments to clients for direct payments (net and including adjustments) •
Invoices (or bills) for clients of non-residential care (on planned or
actuals, including adjustments) • Invoices (or bills) for clients of
residential care (on planned or actuals, where providers are paid gross,
including adjustments) • Payments to Foster Carers

 

Our response:

 

1.    Childrens - Liquid Logic

2.    22nd Feb 2014

3.    We do not have finance functionality on this system

 

 

Kind regards

 

Natalie Dewing

Data Protection and Information Officer

Community Engagement and Accountability Team

Adult and Community Services

0208 891 7058

[email address]

 

 

 

 

--------------------------------------------------------------------------

If you have received this message in error you must not print, copy, use
or disclose the contents, but must delete it from your system and inform
the sender of the error. You should be aware that all emails received and
sent by the London Borough of Richmond upon Thames may be stored or
monitored, or disclosed to authorised third parties, in accordance with
relevant legislation.

Natalie Dewing, Richmond upon Thames Borough Council

Dear James William

 

I apologise, our response yesterday did not include Adult Social Services.
Please see below for the full response.

 

Kind regards

 

Natalie Dewing

Data Protection and Information Officer

Community Engagement and Accountability Team

Adult and Community Services

0208 891 7058

[email address]

 

Our Ref: e16313\741170

 

From: Natalie Dewing
Sent: 11 August 2014 10:34
To: '[FOI #221997 email]'
Subject: Request for information under the Freedom of Information Act 2000

 

Our Ref: ND/e16313

 

Dear James William,

 

Your request for information which was received on 28 July 2014 has been
considered.

 

Please find our response below.

 

 

Your request:

 

Please can you provide answers to my questions below relating to both
children's and adults' social care?

 

1. Who provides your social care case management recording system?

2. What date did you go live with the social care case management
recording system?

 

3. What date did the finance functionality go live for this system? For
clarity, 'live' in defined as the following: • Payments to residential
providers (net/gross and including adjustments) • Payments to
non-residential providers (e.g. invoice matching and processing) •
Payments to clients for direct payments (net and including adjustments) •
Invoices (or bills) for clients of non-residential care (on planned or
actuals, including adjustments) • Invoices (or bills) for clients of
residential care (on planned or actuals, where providers are paid gross,
including adjustments) • Payments to Foster Carers

 

Our response:

 

Children’s:

1.    Childrens - Liquid Logic

2.    22nd Feb 2014

3.    We do not have finance functionality on this system

 

Adult’s:

1)    Corelogic

2)    5 May 2005

3)     The first time we used any of the finance functionality listed was
August 2010. Note we don’t now use it all.

 

Kind regards

 

Natalie Dewing

Data Protection and Information Officer

Community Engagement and Accountability Team

Adult and Community Services

0208 891 7058

[1][email address]

 

 

 

 

--------------------------------------------------------------------------

If you have received this message in error you must not print, copy, use
or disclose the contents, but must delete it from your system and inform
the sender of the error. You should be aware that all emails received and
sent by the London Borough of Richmond upon Thames may be stored or
monitored, or disclosed to authorised third parties, in accordance with
relevant legislation.

References

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john smith left an annotation ()

This is weird. They use Corelogic's system for adult social care, but it was 5 years before they started using the finance functionality and now - if I've read the response correctly - they've stopped using it altogether?

How can you deliver adult social care without finance? Must be a right dog's breakfast