Social care case management systems and costs

The request was successful.

Dear Cumbria County Council,

Please could you answer the following questions:

• What case management system do you use for Children’s Social Care?

• What is the annual maintenance payment for the Children’s Social System?

• What date does your contract expire on for the Children’s Social System?

• What case management system do you use for Adult Social Care System?

• What is the annual maintenance payment for the Adult Social Care System?

• When date does your contract expire on for the Adult Social Care System?

Thank you.

Yours faithfully,

Sherif Attia

Information Governance, Cumbria County Council

Dear Sherif Attia 

Freedom of Information Act 2000 Reference: FOI-8581-2021

Thank you for your request for information regarding social care systems,
which was received on 15/03/2021.

The council aims to provide you with the information within the statutory
timescale of 20 working days in this case the date is 14/04/2021.
Subject to the information not being exempt or containing any references
to third parties.

While we endeavour to respond to in these timescales, we want to make you
aware that responding to the current clinical priority of Covid-19 may
mean at times, we struggle to meet these timescales.

The council will, as a matter of routine make information available in
electronic format. Where it is not practical to do this information will
be provided in hard copy (paper). If information is required in
alternative formats e.g. language, audio, large print, etc., please
indicate this as soon as possible so the council can consider your
request.

The Freedom of Information Act 2000 define a number of
exemptions/exceptions which may prevent information being released to you
automatically. The council will make an assessment about the application
of any exemptions/exceptions and issue you with a decision letter, which
will include details of your right to appeal.

If the information you request contains reference to a third party the
council will consult with them prior to making a decision about the
release of information.

In accordance with the council's Charging Policy a fee may be charged for
supplying information. If a fee is payable you will be issued with a fees
notice. The applicable fee must be paid in full before the information is
processed and released. The statutory time limit for responses is
suspended until the council has received and processed your payment. If
payment is not received within three months of issuing the fees notice
your request will be closed.

If you have any queries or concerns about this email do not hesitate to
contact us.

Many thanks 

Information Governance Team
Corporate, Customer & Community | Cumbria County Council
Service Centre | Parkhouse Building | Kingmoor Business Park
| Carlisle | CA6 4SJ
 
t: 01228 221234 
[1]https://cumbria.gov.uk
 

References

Visible links
1. https://cumbria.gov.uk/

Information Governance, Cumbria County Council

1 Attachment

Dear Sherif Attia 

Freedom of Information Act 2000, Reference: FOI-8581-2021

Please see attached for a response to your request for information.

Many thanks 

Information Governance Team
Corporate, Customer & Community | Cumbria County Council
Service Centre | Parkhouse Building | Kingmoor Business Park
| Carlisle | CA6 4SJ
 
t: 01228 221234 
[1]https://cumbria.gov.uk
 

References

Visible links
1. https://cumbria.gov.uk/