Dear Flintshire County Council,

I would like to make a request for the following information:

1) Is your Children’s Services Social Care Case Management Software solution hosted: a) Onsite b) Off site c) Cloud Based (Public Cloud)?
2) When did you last complete a Best Value Review for your Children’s Services Social Care Case Management Software solution?
3) What is your annual expenditure on support and maintenance for your Children’s Services Social Care Case Management Software solution?

4) Is your Adults Services Social Care Case Management Software solution hosted: a) Onsite b) Off site c) Cloud Based (Public Cloud)?
5) When did you last complete a Best Value Review for your Adults Services Social Care Case Management Software solution?
6) What is your annual expenditure on support and maintenance for your Adults Services Social Care Case Management Software solution?

Yours faithfully,

Karen Worwood

Flintshire County Council

Dear Ms Worwood,

Thank you for your recent request for information.

This request has been allocated reference number: F00019538.

The Contact Officer for Social Services will respond to your request in
line with the Freedom of Information Act 2000. We will respond to your
request as soon as possible and no later than 28/05/2021. In some cases,
however, we may be unable to achieve this deadline. If this occurs, we
will advise you of the likely timescale within which the response will be
provided. We will contact you as soon as possible should we need to
clarify your request.

Should you send any further correspondence about this request, please
include the reference number and either email it to [Flintshire County Council request email],
or post it to Freedom of Information, Flintshire County Council,
Information Governance, County Hall, Mold, Flintshire, CH7 6NB.

Kind regards

Contact Officer

Privacy Notice

Your data will be processed by Flintshire County Council only for the
specific purposes of processing your information request. The processing
of your personal data is necessary in order to complete your information
request in compliance with the Freedom of Information Act 2000 and the
Environmental Information Regulations 2004. 

Flintshire County Council will not share your data with any other
organisation. We will share your data with other relevant departments if
necessary to respond to your request. Flintshire County Council will
retain your data for 3 years from the date your request is complete.

If you feel that Flintshire County Council has mishandled your personal
data at any time you can make a complaint to the Councils Data Protection
Officer by emailing [email address] or phoning
01352 702802. For further information on our complaints procedure please
follow this link
https://www.flintshire.gov.uk/cy/PDFFile...

Alternatively you can contact the Information Commissioner's Office by
visiting their website or by calling their helpline on 0303 123 1113.

For further information about how Flintshire County Council processes
personal data and your rights please see our privacy notice on our website
-
https://www.flintshire.gov.uk/en/Residen...

FOI Contact Officer

--------------------------------------------------------------------------

FOI Contact Officer  |  Swyddog Cyswllt Rhyddid Gwybodaeth
Governance  |  Llywodraethu
Flintshire County Council   |  Cyngor Sir y Fflint  

--------------------------------------------------------------------------

Email   |  Ebost   |  [Flintshire County Council request email]  
http://www.flintshire.gov.uk   |  http://www.siryfflint.gov.uk  
http://www.twitter.com/flintshirecc   |  http://www.twitter.com/csyfflint
 

--------------------------------------------------------------------------

The contents of this communication and any enclosed documents may be
subject to copyright protection. It has been sent to you for your
information and you may use it for any non-commercial research you may be
doing or undertaking. Its contents can also be used for the purposes of
news reporting. Any other re-use, for example, commercial publication or
publication on a website, requires the permission of this Council. If you
wish to re-use this information please contact us, letting us know how you
wish to re-use it and what the intended audience will be so that we can
consider your request. This information should be sent to: The Information
Governance Manager, Information Governance Team, Flintshire County
Council, County Hall, Mold, Flintshire CH7 6NB, or
[email address].

If you are dissatisfied with the Council’s handling of your request for
information, you can ask for an internal review within 2 months of the
date of this response. Where your complaint is a complex one it may not be
possible to deal with it within the above timescales. In such a situation
a progress report will be sent within the above timescales.

Requests for an internal review should be addressed to the Council’s
Information Governance Manager at:

Information Governance Team, County Hall, Mold, CH7 6NA

Or by emailing [Flintshire County Council request email]

Please remember to quote your original request’s reference number.

You also have the right to complain to the Information Commissioner. The
Information Commissioner can be contacted at the following address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF

However, please note that the Commissioner will not normally investigate a
complaint until it has been through our own internal review process.

--------------------------------------------------------------------------

Gellir cynnwys y ddogfen gyfathrebu hon ac unrhyw ddogfennau amgaeêdig yn
amodol ar hawlfraint. Hyn anfonwyd atoch er gwybodaeth i chi a gallwch ei
ddefnyddio ar gyfer unrhyw ymchwil anfasnachol yr ydych yn ei wneud neu
ymgymryd â. Gellir hefyd defnyddio ei gynnwys at ddibenion adrodd
newyddion. Os oes angen i chi ailddefnyddio’r wybodaeth mewn unrhyw fordd
arall, er enghraifft, cyhoeddi neu gyhoeddi masnachol ar wefan, mae angen
caniatâd gyn y Cyngor. Os hoffech ailddefnyddio’r wybodaeth, cysylltwch â
ni, gan roi gwybod i ni sut rydych chi yn bwriadu ei ailddefnyddio a beth
fydd y gynulleidfa a fwriadwyd fel y gallwn ystyriwch eich cais. Dylid
anfon y wybodaeth hon at: Rheolwr Llywodraethu Gwybodaeth, Tîm
Llywodraethu Gwybodaeth, Neuadd Y Sir, Yr Wyddgrug, Sir Y Fflint, CH7 6NB,
neu drwy e-bostio [email address].

Os ydych yn anfodlon â’r modd y mae’r Cyngor wedi ymdrin eich cais am
wybodaeth, gallwch ofyn am adolygiad mewnol o fewn 2 fis o dyddiad yr
ymateb hwn. Lle mae’ch cwyn yn un cymhleth efallai na fydd yn bosib delio
ag ef o fewn yr amserlen uchod. Mewn sefyllfa o’r fath, bydd adroddiad
cynnydd yn cael ei anfon o fewn yr amserlen.

Dylech anfon cais am adolygiad mewnol i’r Rheolwr Llywodraethu Gwybodaeth
y Cyngor:

Team Llywodraethu Gwybodaeth, Neuadd y Sir, Yr Wyddgrug, Sir Y Fflint, CH7
6NB

Neu drwy e-bostio [Flintshire County Council request email]

Cofiwch ddyfynnu rhif cyfeirnod eich cais gwreiddiol.

Mae gennych hawl hefyd i gwyno wrth y Comisiynydd Gwybodaeth. Gallwch
gysylltu â’r Comisiynydd Gwybodaeth yn y cyfeiriad canlynol:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF

Fodd bynnag, dylech nodi nad yw’r Comisiynydd fel arfer yn ymchwilio i
gwyn nes ei fod wedi bod drwy ein proses adolygu fewnol.

--------------------------------------------------------------------------

********************************************************************** We
welcome correspondence in Welsh and English and will respond to
correspondence in the same language. Use of either language will not lead
to a delay Opinions advice, conclusions and other information in this
message that do not relate to the official business of Flintshire County
Council shall be understood as neither given nor endorsed by it or on its
behalf, and consequently Flintshire County Council shall bear no
responsibility whatsoever in respect thereof. Croesawn ohebiaeth yn y
Gymraeg a’r Saesneg a byddwn yn ymateb i ohebiaeth yn yr un iaith. Ni fydd
defnyddio’r naill iaith na’r llall yn arwain at oedi. Deellir na fydd
unrhyw safbwyntiau, na chynghorion, na chasgliadau nac unrhyw wybodaeth
arall yn y neges hon, nad ydynt yn berthnasol i waith swyddogol Cyngor Sir
y Fflint, yn cael eu cynnig na'u cadarnhau ganddo nac ar ei ran, ac felly
ni fydd Cyngor Sir y Fflint yn derbyn unrhyw gyfrifoldeb am y rhannau
hynny o'r neges.
**********************************************************************

Flintshire County Council

Dear Ms Worwood

Further to your Freedom of Information request dated 30/04/2021,
Flintshire Social Services have responded below:-

1) Is your Children’s Services Social Care Case Management Software
solution hosted: a) Onsite b) Off site c) Cloud Based (Public Cloud)? 

2) When did you last complete a Best Value Review for your Children’s
Services Social Care Case Management Software solution? 

3) What is your annual expenditure on support and maintenance for your
Children’s Services Social Care Case Management Software solution? 

4) Is your Adults Services Social Care Case Management Software solution
hosted: a) Onsite b) Off site c) Cloud Based (Public Cloud)? 

5) When did you last complete a Best Value Review for your Adults
Services Social Care Case Management Software solution? 

6) What is your annual expenditure on support and maintenance for your
Adults Services Social Care Case Management Software solution? 

1) Is your Children’s Services Social Care Case Management Software
solution hosted: a) Onsite b) Off site c) Cloud Based (Public Cloud)?
Onsite.

2) When did you last complete a Best Value Review for your Children’s
Services Social Care Case Management Software solution? No plans to review
at the moment.

3) What is your annual expenditure on support and maintenance for your
Children’s Services Social Care Case Management Software solution? Refused
– Section 43 Commercial Interests.

4) Is your Adults Services Social Care Case Management Software solution
hosted: a) Onsite b) Off site c) Cloud Based (Public Cloud)? Onsite.

5) When did you last complete a Best Value Review for your Adults
Services Social Care Case Management Software solution? No plans to review
at the moment.

6) What is your annual expenditure on support and maintenance for your
Adults Services Social Care Case Management Software solution? Refused –
Section 43 Commercial Interests.

In response to questions 3 & 6, the information is held by Social Services
however, we cannot release this information under Section 43 of the FOI
Act.

Section 43 Commercial interests.

(1) Information is exempt information if it constitutes a trade secret.

(2) Information is exempt information if its disclosure under this Act
would, or would be likely to, prejudice the commercial interests of any
person (including the public authority holding it).

(3) The duty to confirm or deny does not arise if, or to the extent that,
compliance with section 1(1)(a) would, or would be likely to, prejudice
the interests mentioned in subsection (2).

Yours Sincerely

 

Freedom of Information Officer

Social Services

Flintshire County Council

If you are dissatisfied with the Council’s handling of your request for
information, you can ask for an internal review within 2 months of the
date of this response. Where your complaint is a complex one it may not be
possible to deal with it within the above timescales. In such a situation
a progress report will be sent within the above timescales.

Requests for an internal review should be addressed to the Council’s
Information Governance Manager at:

Information Governance Team,

County Hall,

Mold,

CH7 6NA

Or by emailing [Flintshire County Council request email]

Please remember to quote your original request’s reference number.

You also have the right to complain to the Information Commissioner. The
Information Commissioner can be contacted at the following address:

Information Commissioner’s Office,

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire,

SK9 5AF.

However, please note that the Commissioner will not normally investigate a
complaint until it has been through our own internal review process.

Copyright clause:

The contents of this communication and any enclosed documents may be
subject to copyright protection. It has been sent to you for your
information and you may use it for any non-commercial research you may be
doing or undertaking. Its contents can also be used for the purposes of
news reporting. Any other re-use, for example, commercial publication or
publication on a website, requires the permission of this Council. If you
wish to re-use this information please contact us, letting us know how you
wish to re-use it and what the intended audience will be so that we can
consider your request. This information should be sent to: The Information
Governance Manager, Information Governance Team, Flintshire County
Council, County Hall, Mold, Flintshire CH7 6NB, or
[email address].

FOI Contact Officer

--------------------------------------------------------------------------

FOI Contact Officer  |  Swyddog Cyswllt Rhyddid Gwybodaeth
Governance  |  Llywodraethu
Flintshire County Council   |  Cyngor Sir y Fflint  

--------------------------------------------------------------------------

Email   |  Ebost   |  [Flintshire County Council request email]  
http://www.flintshire.gov.uk   |  http://www.siryfflint.gov.uk  
http://www.twitter.com/flintshirecc   |  http://www.twitter.com/csyfflint
 

--------------------------------------------------------------------------

The contents of this communication and any enclosed documents may be
subject to copyright protection. It has been sent to you for your
information and you may use it for any non-commercial research you may be
doing or undertaking. Its contents can also be used for the purposes of
news reporting. Any other re-use, for example, commercial publication or
publication on a website, requires the permission of this Council. If you
wish to re-use this information please contact us, letting us know how you
wish to re-use it and what the intended audience will be so that we can
consider your request. This information should be sent to: The Information
Governance Manager, Information Governance Team, Flintshire County
Council, County Hall, Mold, Flintshire CH7 6NB, or
[email address].

If you are dissatisfied with the Council’s handling of your request for
information, you can ask for an internal review within 2 months of the
date of this response. Where your complaint is a complex one it may not be
possible to deal with it within the above timescales. In such a situation
a progress report will be sent within the above timescales.

Requests for an internal review should be addressed to the Council’s
Information Governance Manager at:

Information Governance Team, County Hall, Mold, CH7 6NA

Or by emailing [Flintshire County Council request email]

Please remember to quote your original request’s reference number.

You also have the right to complain to the Information Commissioner. The
Information Commissioner can be contacted at the following address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF

However, please note that the Commissioner will not normally investigate a
complaint until it has been through our own internal review process.

--------------------------------------------------------------------------

Gellir cynnwys y ddogfen gyfathrebu hon ac unrhyw ddogfennau amgaeêdig yn
amodol ar hawlfraint. Hyn anfonwyd atoch er gwybodaeth i chi a gallwch ei
ddefnyddio ar gyfer unrhyw ymchwil anfasnachol yr ydych yn ei wneud neu
ymgymryd â. Gellir hefyd defnyddio ei gynnwys at ddibenion adrodd
newyddion. Os oes angen i chi ailddefnyddio’r wybodaeth mewn unrhyw fordd
arall, er enghraifft, cyhoeddi neu gyhoeddi masnachol ar wefan, mae angen
caniatâd gyn y Cyngor. Os hoffech ailddefnyddio’r wybodaeth, cysylltwch â
ni, gan roi gwybod i ni sut rydych chi yn bwriadu ei ailddefnyddio a beth
fydd y gynulleidfa a fwriadwyd fel y gallwn ystyriwch eich cais. Dylid
anfon y wybodaeth hon at: Rheolwr Llywodraethu Gwybodaeth, Tîm
Llywodraethu Gwybodaeth, Neuadd Y Sir, Yr Wyddgrug, Sir Y Fflint, CH7 6NB,
neu drwy e-bostio [email address].

Os ydych yn anfodlon â’r modd y mae’r Cyngor wedi ymdrin eich cais am
wybodaeth, gallwch ofyn am adolygiad mewnol o fewn 2 fis o dyddiad yr
ymateb hwn. Lle mae’ch cwyn yn un cymhleth efallai na fydd yn bosib delio
ag ef o fewn yr amserlen uchod. Mewn sefyllfa o’r fath, bydd adroddiad
cynnydd yn cael ei anfon o fewn yr amserlen.

Dylech anfon cais am adolygiad mewnol i’r Rheolwr Llywodraethu Gwybodaeth
y Cyngor:

Team Llywodraethu Gwybodaeth, Neuadd y Sir, Yr Wyddgrug, Sir Y Fflint, CH7
6NB

Neu drwy e-bostio [Flintshire County Council request email]

Cofiwch ddyfynnu rhif cyfeirnod eich cais gwreiddiol.

Mae gennych hawl hefyd i gwyno wrth y Comisiynydd Gwybodaeth. Gallwch
gysylltu â’r Comisiynydd Gwybodaeth yn y cyfeiriad canlynol:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF

Fodd bynnag, dylech nodi nad yw’r Comisiynydd fel arfer yn ymchwilio i
gwyn nes ei fod wedi bod drwy ein proses adolygu fewnol.

--------------------------------------------------------------------------

********************************************************************** We
welcome correspondence in Welsh and English and will respond to
correspondence in the same language. Use of either language will not lead
to a delay Opinions advice, conclusions and other information in this
message that do not relate to the official business of Flintshire County
Council shall be understood as neither given nor endorsed by it or on its
behalf, and consequently Flintshire County Council shall bear no
responsibility whatsoever in respect thereof. Croesawn ohebiaeth yn y
Gymraeg a’r Saesneg a byddwn yn ymateb i ohebiaeth yn yr un iaith. Ni fydd
defnyddio’r naill iaith na’r llall yn arwain at oedi. Deellir na fydd
unrhyw safbwyntiau, na chynghorion, na chasgliadau nac unrhyw wybodaeth
arall yn y neges hon, nad ydynt yn berthnasol i waith swyddogol Cyngor Sir
y Fflint, yn cael eu cynnig na'u cadarnhau ganddo nac ar ei ran, ac felly
ni fydd Cyngor Sir y Fflint yn derbyn unrhyw gyfrifoldeb am y rhannau
hynny o'r neges.
**********************************************************************