Dear Conwy County Borough Council,

I would like to make a request for the following information:

1) Is your Children’s Services Social Care Case Management Software solution hosted: a) Onsite b) Off site c) Cloud Based (Public Cloud)?
2) When did you last complete a Best Value Review for your Children’s Services Social Care Case Management Software solution?
3) What is your annual expenditure on support and maintenance for your Children’s Services Social Care Case Management Software solution?

4) Is your Adults Services Social Care Case Management Software solution hosted: a) Onsite b) Off site c) Cloud Based (Public Cloud)?
5) When did you last complete a Best Value Review for your Adults Services Social Care Case Management Software solution?
6) What is your annual expenditure on support and maintenance for your Adults Services Social Care Case Management Software solution?

Yours faithfully,

Karen Worwood

Uned Llyw-Gwyb / Info-Gov Unit, Conwy County Borough Council

Diolch am eich neges e-bost. Os ydych yn gofyn am fynediad at wybodaeth
dan delerau Deddf Rhyddid Gwybodaeth 2000 cewch ymateb o fewn ugain
niwrnod gwaith.

Thank you for your email. If you are requesting access to information
under the terms of the Freedom of Information Act 2000 you will receive a
response within twenty working days.

[1]Sefyllfa Bresennol Gwasanaethau'r Cyngor   |   [2]Council Services
Current Situation

Rydym yn croesawu gohebiaeth yn y Gymraeg a’r Saesneg fel ei gilydd. Ni
fydd gohebiaeth yn yr un iaith na’r llall yn arwain at unrhyw oedi. We
welcome correspondence in both Welsh and English. We will respond to
correspondence in either language without delay. [3][USEMAP]

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Uned Llyw-Gwyb / Info-Gov Unit, Conwy County Borough Council

Dear Requester,

Thank you for your enquiry.

In light of the unprecedented challenges posed by the coronavirus pandemic please be aware that we will continue to make every effort to comply with any relevant timescales that might apply to your enquiry, however the safety and security of the public remains the primary concern and it is with this in mind please be aware that some slippage might occur with regards to the timely provision of any response.

This will be kept to a minimum wherever possible and the Council will review its position in line with directions from Government and Public Health organisations as and when required.

Please ensure all email correspondence is sent to the [Conwy Council request email] email address.

Thanking you in advance for your understanding and patience.
Uned Llywodraethu Gwybodaeth/ Information Governance Unit Cyngor Bwrdeistref Sirol CONWY County Borough Council E-Bost / E-Mail: [Conwy Council request email]

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Uned Llyw-Gwyb / Info-Gov Unit, Conwy County Borough Council

Dear Madam,

 

Please find below information in response to your Freedom of Information
request.

1.      Is your Children’s Services Social Care Case Management Software
solution hosted:
a) Onsite
b) Off site ✔
c) Cloud Based (Public Cloud)?

2.      When did you last complete a Best Value Review for your Children’s
Services Social Care Case Management Software solution?
We have only been using the current system for five months.

3.      What is your annual expenditure on support and maintenance for
your Children’s Services Social Care Case Management Software solution?
£100K per annum

4.      Is your Adults Services Social Care Case Management Software
solution hosted: a) Onsite b) Off site c) Cloud Based (Public Cloud)?
Please see Q1

5.      When did you last complete a Best Value Review for your Adults
Services Social Care Case Management Software solution?
Please see Q2

6.      What is your annual expenditure on support and maintenance for
your Adults Services Social Care Case Management Software solution?
Please see Q3

Note: The same system is used for managing both children’s and adults’
services.

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of this response and
should be sent to the address below.

 

Please ensure all email correspondence is sent to the
[1][Conwy Council request email] email address.

 

If you are not content with the outcome of the internal review, or if you
are unhappy with this response you may appeal to the Information
Commissioner’s Office – Wales, 2nd Floor, Churchill House, Churchill Way,
Cardiff, CF10 2HH.

 

Uned Llywodraethu Gwybodaeth/ Information Governance Unit

Cyngor Bwrdeistref Sirol CONWY County Borough Council

E-Bost / E-Mail: [2][Conwy Council request email]

 

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