Social Care Case Management Info Required

The request was successful.

Dear Orkney Islands Council,

“Please can you outline contract details for your current Social Care case management solution. In your response can you include the following;

1) Incumbent supplier
2) Contract start and expiry date
3) Annual cost
4) Any contract extensions available
5) Timeline to replace the current service (Please see paragraph below)

The Procurement Reform (Scotland) Act 2014 requires all public bodies who are conducting a regulated procurement to publicise their intention to seek offers (contract notice) and the award of a contract or framework agreement (contract notice) on Public Contracts Scotland (PCS).”

Yours faithfully,

Carol Donohue

foi, Orkney Islands Council

Classification: OFFICIAL

Dear Madam

Freedom of Information (Scotland) Act 2002 – Request for Information

Thank you for your information request dated 5 July 2022 and received on 5 July 2022. Our reference is FOI 2022-0590. This is being dealt with under the Freedom of Information (Scotland) Act 2002.

We are considering your request. We may be in touch soon to ask for further clarification or to offer advice and assistance if we are not able to fulfil your request in its present form.

The legislation allows us up to 20 working days from the date that we receive a valid request, including any clarification we need to make a final response. We will be in touch within 20 working days of receipt of your initial request to provide our response or to seek clarification where necessary. We hope to give you the information you are looking for at an earlier date if possible.

Regards

Sarah Ratter
Administrative Officer
Strategy, Performance & Business Solutions
Orkney Islands Council
Council Offices
School Place
Kirkwall
Orkney
KW15 1NY

Tel: (01856) 873535 Extn 2249

My hours of work are Mondays, Tuesdays and Wednesdays 9 am to 5 pm

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foi, Orkney Islands Council

Classification: OFFICIAL

Dear Madam

Freedom of Information (Scotland) Act 2002 – Request for Information

I refer to your email dated 5 July 2022 and received on 5 July 2022, our reference is FOI 2022-0590.

I am pleased to give the information you requested, as attached, and hope that it meets your requirements.

1) Incumbent supplier CIVICA

2) Contract start and expiry date The contract is a rolling annual contract

3) Annual cost £61,848.75

4) Any contract extensions available N/A

5) Timeline to replace the current service (Please see paragraph below) There are no plans to replace this system.

Under FOISA, if you are dissatisfied with our response, you may ask the Council to review its handling of your request. If you wish to do this, you should make your request for review within 40 working days of receiving this email. Please make your request for review to Head of Legal and Governance, Council Offices, School Place, Kirkwall, Orkney, KW15 1NY or email to [Orkney Islands Council request email]. Your request must be in permanent form (letter, email, audio tape etc) and should state:

That you are asking for a review of this decision, and
Why you are unhappy with the response you have received.

We will issue a full response to your request for review within 20 working days of our receiving it.

Where the outcome of the review fails to resolve the matter to your complete satisfaction, you then have the right to apply to the Scottish Information Commissioner for a decision. You have six months in which to do so following receipt of our review outcome – see www.itspublicknowledge.info/Appeal.

Regards

Paul Kesterton
Information Governance Officer
Strategy, Performance and Business Solutions
Orkney Islands Council, Council Offices, Kirkwall, Orkney, KW15 1NY
Telephone: 01856 873535
www.orkney.gov.uk

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