Dear Colin,

Thank you for your request for information regarding ‘Social Care and Children's Services Digital’ (reference number 08104). Your request was received on the 18/01/22 and I am dealing with it under the terms of the Freedom of Information Act 2000 and/or Environmental Information Regulations 2004.

In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

If you have any queries about this request, please contact Information Governance on 01254 585852. Alternatively, our email address is [Blackburn with Darwen Borough Council request email].

Please remember to quote the reference number above in any future communications.

Kind Regards,

Fatima Makken
Information Governance Officer
Email: [email address]
01254 222527

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Dear Colin,

Thank you for your request for information regarding ‘Social Care and Children's Services Digital’ (reference number 08104).

Unfortunately it is taking a little longer than anticipated to collate a response.

I am therefore writing to request a short extension period of one week.

Please accept my sincere apologies for any inconvenience caused.

Kind regards,

Heather Wolstenholme
Information Governance Officer
Email: [email address]
Tel: 01254 585651

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Dear Colin,

Thank you for your request for information regarding ‘Social Care and Children's Services Digital’ (reference number 08104); please see our response attached/below. If you have any queries regarding your request for information then please don’t hesitate to contact us.

1. Who currently supplies your Local Offer and Family Information Services Websites and who is responsible internally for this?

Idox Software Ltd supplies the Local Offer website and the Service Lead responsible is Alison Ashworth-Taylor

Servelec supplies the Family Information Services Website and the Service Lead responsible is Carol Grimshaw

2. Who currently supplies your Adult Social Care Directory website and who is responsible for this?

We do not have a specific Adult Social Care Directory online? We do have ‘Your Support Your Choice’ which was created internally by our IT Team and is linked to our global website: http://www.yoursupportyourchoice.org.uk/

3. What platform or system do you use for Education services, including admissions?

Synergy – Servelec Education Ltd

4. What system or platform do you currently use to facilitate the EHC assessment, planning and review process and who is the main contact for this area?

Synergy – Servelec Education Ltd and the main contact is our Service Lead, Carol Grimshaw

a. Do you currently offer “portal” functionality for families and or other professionals? Including the ability to view or submit information online

Yes – (Parent Portal with Synergy Web for parents) – Synergy – Servelec Education Ltd

5. What Case Management system do you use in Adults Services?

Mosaic

6. What Case Management system do you use in Children’s Services?

Liquid Logic

If you are unhappy with the service you have received in relation to your request for information and wish to make a complaint or request a review of our decision, you should write to: Information Governance Manager, Information Governance, Blackburn with Darwen Borough Council, G Floor, Town Hall, Blackburn, Lancashire, BB1 7DY or email [Blackburn with Darwen Borough Council request email]

If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Please find attached our 'have your say' feedback policy.

Kind Regards,

Heather Wolstenholme
Information Governance Officer
Email: [email address]
01254 222527

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