Our Ref: 10306  

Dear Mr Steimetz,

INFORMATION REQUEST

Thank you for your request for information which will be dealt with under
the terms of the Freedom of Information Act 2000.

In some circumstances a fee may be payable and if that is the case, we
will let you know the likely charges before proceeding.

If you have any queries about this matter please contact us. Please
remember to quote the reference number above in any future communications.

Kind regards,
 
Julia

Information Governance Office
Northumberland County Council
County Hall
Morpeth
Northumberland
NE61 2EF

Tel: 0345 600 6400
Email: [Northumberland County Council request email]
Web: http://www.northumberland.gov.uk

Our Ref: 10306   

Dear Mr Steinmetz, 
 
FREEDOM OF INFORMATION ACT REQUEST 
 
I refer to your Freedom of Information request in relation to Social Care
and Children's Services Digital. 
 
Right of Access 
 
Section 1(1) of the Act provides any person making a request for
information to a public authority is entitled. 
 
(a) to be informed in writing by the public authority whether it holds
information of the description specified in the request (which Section
1(6) of the Act designates as the "duty to confirm or deny"), and 
 
(b) if that is the case, to have that information communicated to him. 
 
The right is to obtain access to the information itself and not to the
document or record which contains it. 
 
The Act creates a general right of access to information held by public
authorities subject to various exemptions. 
 
Northumberland County Council confirms that it holds the information you
have requested, please see the (attached/following) information in
response. 
 
Q.1      Who currently supplies your Local Offer and Family Information
Services Websites and who is responsible internally for this? 

A.1 IDOX , Colleagues in the School Admissions Team 

The Local Offer information is hosted within our corporate website at
https://www.northumberland.gov.uk/localo... and is updated by our
Communications team in co-ordination with service experts on each subject
within. The Family Information Services are also on the same site: Family
Services Directory | Adult Social Care Services (fsd.org.uk) 

Q.2      Who currently supplies your Adult Social Care Directory website
and who is responsible for this? 

A.2     We do not currently have an adult social care directory website. 

At the time of the enquiry the information is held in Northumberland Life
- https://www.northumberlandlife.org/ - we expect it will be moved into
the new North East Frontline portal layer this year - our Public Health
team will maintain the information. 

Q.3      What platform or system do you use for Education services,
including admissions? 

A.3 We currently use Capita and EMS. 

Q.4      What system or platform do you currently use to facilitate the
EHC assessment, planning and review process and who is the main contact
for this area? 

A.4 No digital platform currently being used 

Q.4a      Do you currently offer “portal” functionality for families and
or other professionals? Including the ability to view or submit
information online 

A.4a Yes, we offer this in Children’s education, but it is not currently
offered in children's safeguarding. 

Q.5      What Case Management system do you use in Adults Services? 

A.5     We currently use Swift. 

Q.6      What Case Management system do you use in Children’s Services? 

A.6 We currently use Liquid Logic. 

   
 
Complaints 
If you are unhappy with the way your request for information has been
handled, you can request an internal review by writing within 2 months
from the date of this response to the Information Governance Office: 
 
Information Governance Office, Northumberland County Council, County Hall,
Morpeth, NE61 2EF 
Email: [Northumberland County Council request email] 
 
Information Commissioner 
 
If you remain dissatisfied with the handling of your request, you have a
right by Section 50 of the Act to apply to the Information Commissioner
for a decision as to whether your request has been dealt with in
accordance with the requirements of the Act at: 
 
The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF 
Tel: 0303 123 1113, Email: [email address] 
 
There is no charge for making an appeal. 
 
Yours faithfully, 

Taylor 
 
FOI Coordinator – Central Team 
Information Governance Office 
Northumberland County Council 
County Hall 
Morpeth 
Northumberland 
NE61 2EF 
 
Tel: 0345 600 6400 
Email: [Northumberland County Council request email] 
Web: http://www.northumberland.gov.uk