SMS/Text Message Appointment Reminders

Anna Walker made this Freedom of Information request to Oxleas NHS Foundation Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Oxleas NHS Foundation Trust,

I understand that you conducted a pilot project on the use of SMS/text messages to remind patients about their appointments. I would like to request all documents related to the pilot project, which should include the project brief, project initiation document, project plan and final report, electronically.

Thanks & look forward to receiving your response in the next 20 days.

Yours faithfully,

Anna Walker

Diane Parsons,

Dear Anna
 
Re.Request under the Freedom of Information Act 2000.
 
Thank you for your email received into our Trust 26th July 2012,
requesting information regarding the pilot project on the use of SMS/text
messaging,  to remind patients about their appointments.
 
On behalf of the Trust, please accept my apologies for the delay in
processing your request. This is due to an exceptional volume of requests
into the Trust. I am  however now able to confirm to you that the
information requested is held by our Trust.
 

Your request will now be processed and subject to further clarification,
exemption(s)  or fees applicable  would hope be with you by 23rd August
2012.

 

 

Kind regards

 

 

Diane Parsons
Information Governance Officer
Tel:01322 299856
Email:[Oxleas NHS Foundation Trust request email]
Fax:01322 299851

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Diane Parsons,

1 Attachment

Freedom of Information Request - FOI 889
 
Thank you for your request for information made under the Freedom of
Information Act 2000.
 
I can confirm that the Trust hold paperwork relating to the pilot project
but are not able to release this to you as it contains personal
identifiable information which is exempt under the Freedom of Information
Act 2000 Section 40 (disclosure may contravene the Data Protection Act
1998).
 
I attach a copy of the publication and hope this is helpful.  All the
information that can be made publicly available including the methodology
and materials used are discussed in the paper.
 
Please do not hesitate to contact me if you require any further
clarification.
 
Kind regards
 
Ruth Lerew
Information Governance Supervisor
Tel:  01322 299855
Fax: 01322 299851
 
 
 
Diane Parsons
Information Governance Officer
Tel:01322 299856
Email:[Oxleas NHS Foundation Trust request email]
Fax:01322 299851

>>> Anna Walker <[FOI #123389 email]> 26/07/2012
21:28 >>>
     Dear Oxleas NHS Foundation Trust,
    
     I understand that you conducted a pilot project on the use of
     SMS/text messages to remind patients about their appointments. I
     would like to request all documents related to the pilot project,
     which should include the project brief, project initiation
     document, project plan and final report, electronically.
    
     Thanks & look forward to receiving your response in the next 20
     days.
    
     Yours faithfully,
    
     Anna Walker
    
     -------------------------------------------------------------------
    
     Please use this email address for all replies to this request:
     [FOI #123389 email]
    
     Is [Oxleas NHS Foundation Trust request email] the wrong address for Freedom of
     Information requests to Oxleas NHS Foundation Trust? If so, please
     contact us using this form:
     [1]http://www.whatdotheyknow.com/help/contact
    
     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     [2]http://www.whatdotheyknow.com/help/offic...
    
     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.
    
    
    

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Dear Oxleas NHS Foundation Trust,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Oxleas NHS Foundation Trust's handling of my FOI request 'SMS/Text Message Appointment Reminders'.

You said that due to personal information you were unable to release the documents. Surely these details can be obliterated, which means that you ought to release the remaining information without refusing the whole request? It just shows that either you don't know the law or plain lazy. Other authorities have managed to release the documents and redact sensitive information, and you should follow suit.

I think that the refusal is unreasonable and disproportionate, and the release of information is in the public interest and outweighs other factors.

Please be warned that I am more than prepared to lodge a complaint if the internal review does not overturn the outcome of this request.

In the meantime please let me know the name and the job title the person who is going to conduct the internal review so that I can notify the ICO, and whether this person is an independent person who has not dealt with this FOI request yet. I look forward to hearing from you in the next 20 days.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/sm...

Yours faithfully,

Anna Walker

Dear Ms Walker
 
Thank you for your email dated 30th August 2012 which I received into the
Trust on 31st August 2012.   Please accept my apologies for the delay in
replying to you.
 
Your request for an internal review has been passed to Julie Lucas,
Information Governance Manager and Tristan David, Head of ICT.  Neither of
these Managers have had any involvement in your original request.
 
The Trust will aim to respond to your request for an internal review
within 20 working days of receipt. 
 
If you require any further clarification then please contact either myself
or Julie Lucas.
 
Kind regards
 
 
Ruth Lerew
Information Governance Supervisor
Tel:         01322 299855
Email:     [1][email address]
Fax:        01322 299851
>>> Anna Walker <[FOI #123389 email]> 30/08/2012
21:30 >>>
     Dear Oxleas NHS Foundation Trust,
    
     Please pass this on to the person who conducts Freedom of
     Information reviews.
    
     I am writing to request an internal review of Oxleas NHS Foundation
     Trust's handling of my FOI request 'SMS/Text Message Appointment
     Reminders'.
    
     You said that due to personal information you were unable to
     release the documents. Surely these details can be obliterated,
     which means that you ought to release the remaining information
     without refusing the whole request? It just shows that either you
     don't know the law or plain lazy. Other authorities have managed to
     release the documents and redact sensitive information, and you
     should follow suit.
    
     I think that the refusal is unreasonable and disproportionate, and
     the release of information is in the public interest and outweighs
     other factors.
    
     Please be warned that I am more than prepared to lodge a complaint
     if the internal review does not overturn the outcome of this
     request.
    
     In the meantime please let me know the name and the job title the
     person who is going to conduct the internal review so that I can
     notify the ICO, and whether this person is an independent person
     who has not dealt with this FOI request yet. I look forward to
     hearing from you in the next 20 days.
    
     A full history of my FOI request and all correspondence is
     available on the Internet at this address:
    
[2]http://www.whatdotheyknow.com/request/sm...
    
     Yours faithfully,
    
     Anna Walker
    
    
    
     -------------------------------------------------------------------
     Please use this email address for all replies to this request:
     [FOI #123389 email]
    
     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     [3]http://www.whatdotheyknow.com/help/offic...
    
     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.
    
    

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14 Attachments

Freedom of Information Request - FOI 889 - Internal Review undertaken by
Tristan David, Head of ICT
 

Dear Miss Walker,

FOI Request Number : 889

I am writing in response to your request for an internal review in
relation to your request for information on the pilot SMS reminder
project.  I can confirm that I have undertaken this review with Julie
Lucas, our Information Governance Manager, and that we have had no
previous involvement with your Freedom of Information request prior to
this review.

I can confirm that the Trust holds the data you requested i.e. documents
relating to the project, to include; Project Brief, Project initiation
document, Project Plan and Final report. 

Unfortunately, the Section 40 exemption was claimed in error, as on
further inspection the data did not contain personal identifiable
information, and so we are pleased to enclose the following documents:

·         Using short message services in mental health services:
assessing feasibility

·         The use of mobile phone SMS to remind patients of appointments

·         SMS Project Plans

·         Outline SMS appointment reminder process

·         Implementation guidance for Trust wide launch 2009

·         Survey template

·         Sample posters

·         Cancellation log sheet

·         DNA Log sheet

·         Process map

·         Schizophrenia and mobile phone SMS

Please note the material supplied is subject to copyright protection of
Oxleas NHS Foundation Trust unless otherwise indicated. The copyright
protected material may be reproduced free of charge in any format or
medium for research, private study or for internal circulation within an
organisation. This is subject to the material being reproduced accurately
and not used in a misleading context.

Where any of the Oxleas NHS Foundation Trust copyright items are being
republished or copied to others, the source of the material must be
identified and the copyright status acknowledged.

 

Please accept our sincere apologies for this oversight.  I trust that you
find this outcome satisfactory.

Yours sincerely,

 

 

 

Tristan David

Head of ICT

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