Dear Highways England Company Limited,

The information requested is in respect of the Transport Committee statements yesterday.

Request: all information Smart Motorways are too confusing for people, the decision to build no more and for the continuance of the Smart Motorway project build (in light of them being too confusing)

Yours faithfully,

Olivia Taylor

SES Official Correspondence, Highways England Company Limited

Dear Ms Taylor

 

Thank you for your email of 24 October regarding smart motorways.

 

You asked us:

 

Request: all information Smart Motorways are too confusing for people, the
decision  to build no more and for the continuance of the Smart Motorway
project build (in light of them being too confusing)

 

We’re not able to proceed with your request without clarification of the
information you wish to receive.

 

Please could you give us the exact specifics of what it is you actually
want

o what is this in reference to?
o are there articles or press releases where you have seen the statement
that people find them confusing?
o are there any documents that you can refer to?
o are you looking for statistics?

 

Please note that if we do not receive appropriate clarification of your
information requirements within three months from the date of this email,
then we will consider your request closed.

 

Thank you again for contacting us. If there’s anything else we can help
you with please telephone or email our contact centre, 0300 123 5000 or
email [1][Highways England request email].

 

Kind regards

 

Safety, Engineering & Standards

Official Correspondence Team
Highways England
Web: [2]www.highwaysengland.co.uk

 

 

 

Dear Highways England Company Limited,

The information requested is in respect of the Transport Committee
statements yesterday.

Request: all information Smart Motorways are too confusing for people, the
decision  to build no more and for the continuance of the Smart Motorway
project build (in light of them being too confusing)

Yours faithfully,

Olivia Taylor

 

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[3]https://www.gov.uk/government/organisati... |
[4][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. mailto:[Highways England request email]
2. http://www.highways.gov.uk/
3. https://www.gov.uk/government/organisati...
4. mailto:[Highways England request email]

Dear SES Official Correspondence,

Request: all information Smart Motorways are too confusing for people, the decision to build no more and for the continuance of the Smart Motorway project build (in light of them being too confusing)

o what is this in reference to & are there articles or press releases where you have seen the statement that people find them confusing?
https://www.bbc.com/news/uk-england-5015...
My request is for all information, statistics and evidence in support of the statement.

o are you looking for statistics?
A decision has been made to stop building smart motorways. I do not believe this would be made lightly. My request is for all information, statistics and evidence in support of the statement.

Yours sincerely,

Olivia Taylor

SES Official Correspondence, Highways England Company Limited

1 Attachment

Dear Ms Taylor

 

Please find attached response to your freedom of information request.

 

Thank you again for contacting us. If there’s anything else we can help
you with please telephone or email our contact centre, 0300 123 5000 or
email [1][Highways England request email].

 

Kind regards

 

Safety, Engineering & Standards

Official Correspondence Team
Highways England
Web: [2]www.highwaysengland.co.uk

 

 

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[3]https://www.gov.uk/government/organisati... |
[4][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. mailto:[Highways England request email]
2. http://www.highways.gov.uk/
3. https://www.gov.uk/government/organisati...
4. mailto:[Highways England request email]

Dear Highways England Company Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Highways England Company Limited's handling of my FOI request 'Smart Motorways Too Confusing for People to Use'.

You did not reply in 20 working days.

You have not replied to articles or press releases where you have seen the statement that people find them confusing? https://www.bbc.com/news/uk-england-5015...

You have not replied to all information statistics and evidence in support of the statement, people find them confusing.

A decision was made to stop building smart motorways. I do not believe this would be
made lightly. My request is for all information, statistics and evidence in support of the
statement

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Olivia Taylor

Highways England, Highways England Company Limited

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000.

 

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority. You can find details of local
authorities using the search facility on the gov.uk website at:
[2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

For more information on how we use your data please check our privacy
notice at: [3]https://www.highwaysengland.co.uk/privacy

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[4]https://www.gov.uk/make-a-freedom-of-inf...

 

Please be advised that emails may be monitored for training and quality
assurance purposes.

 

Kind regards

 

Highways England Customer Contact Centre

 

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. https://assets.publishing.service.gov.uk...
2. https://www.gov.uk/find-your-local-council
3. https://www.highwaysengland.co.uk/privacy
4. https://www.gov.uk/make-a-freedom-of-inf...
5. https://www.gov.uk/government/organisati...
6. mailto:[Highways England request email]

FOI Advice, Highways England Company Limited

1 Attachment

Dear Ms Taylor,

 

Please find attached the internal review ref. 100446 of your Freedom of
Information request ref. FOI 100446.

 

Kind Regards

 

Jonathan Drysdale

Freedom of Information Officer (HE)

Information & Technology

Highways England | Piccadilly Gate | Store Street | Manchester | M1 2WD

Web: [1]http://highwaysengland.co.uk

 

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[2]https://www.gov.uk/government/organisati... |
[3][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. http://highwaysengland.co.uk/
2. https://www.gov.uk/government/organisati...
3. mailto:[Highways England request email]