Hello

Thank you for your email, this is an automated reply from the SGN Customer
Service team

It may take us a little longer than usual to respond to your email during
the coronavirus (COVID-19) outbreak, as we have fewer colleagues in our
Customer Service team. We’re sorry for the delay, but we’ll reply as soon
as possible.

Our Customer Service Centre is currently open Monday to Friday 8.30am to
8pm, and Saturday 8am to 4pm. This inbox is not monitored outside of these
hours.

If you smell gas or are concerned about gas safety, please call the
24-hour National Gas Emergency Service on 0800 111 999. 

At SGN we are committed to respecting your privacy at all times. For
details on how we use your data, please refer to our Privacy Notice which
is available [1]here.

To help us reply as quickly as possible, if not already provided, please
let us know the following information:

1. Your contact details (name, company name, address and preferred phone
number)
2. The full address and postcode of the work location
3. Any reference numbers you may have
4. If you require information in a different format or language

Extra help for those who need it most

We offer a range of services to provide extra help for those who need it
most. If you, or anyone you know, could benefit from any of our free extra
help services, please visit [2]sgn.co.uk/extra-help or call our Careline
on 0800 975 1818.

This email is confidential and may be legally privileged. It is intended
solely for the addressees and access to this email by anyone else is
unauthorised. If you are not the intended recipient,
please immediately notify the sender of the error in transmission and then
delete this email. Please note that any disclosure, copying, distribution
is prohibited and may be unlawful.

Unless specifically stated otherwise, emails and attachments are neither
an offer capable of acceptance nor acceptance of an offer and do not form
part of a binding contractual agreement.

Emails may not represent the views of SGN.

Please be aware, we may monitor email traffic data and content for
security and staff training. For further information about what we do with
your personal data, and your rights in relation to the
same, please see the [3]Privacy Notice published on our website

SGN is a registered trade mark and is the brand name for the companies
with this Scotia Gas Networks group of companies.

Scotia Gas Networks Limited (company registration number 04958135) and all
of its subsidiaries, except for Scotland Gas Networks plc are registered
in England and Wales and have their registered
office address at St Lawrence House, Station Approach, Horley, Surrey RH6
9HJ.

Scotland Gas Networks plc (company registration number SC264065) is
registered in Scotland and has its registered office address at Axis
House, 5 Lonehead Drive, Newbridge, Edinburgh EH28 8TG

References

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1. https://www.sgn.co.uk/privacy-policy
2. https://www.sgn.co.uk/help-and-advice/ex...
3. https://www.sgn.co.uk/uploadedFiles/Mark...