Dear Northern Ireland Transport Holding Company,

Under the freedom of information act I would like to request the research which took place to determine availability and speed of service for the new wireless installed on your busses and trains.

I would also be interested to receive information about the assurances/SLAs and guarantees provided by the service providers to yourselves regarding availability and speed provided to your users. This should include any punishments or forfeitures which could be imposed. Please also provide information on the testing procedures in place by either translink or your service provider which enable you to show SLA/guarantees being met or not.

Yours faithfully,

Simon whittaker

FOI, Northern Ireland Transport Holding Company

Dear Mr. Whittaker,

Thank you for your request, received via our FOI Inbox on 6 November 2012. This will be dealt with under the terms of the Freedom of Information Act 2000 and a fuller response will issue in due course.

Yours sincerely,

Janice Davidson
FOI Co-ordinator
For and on behalf of Translink

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FOI, Northern Ireland Transport Holding Company

Dear Mr. Whittaker,

Further to my earlier, brief acknowledgement I am now in a position to respond more fully to your request under the Freedom of Information Act 2000.

In developing Wifi systems for NI Railways, two mobile Wifi specialist companies carried out 3G mobile coverage surveys over the NIR network using multiple providers. This provided assurance that there was sufficient coverage over the majority of the NIR network to support the provision of on-train Wifi.

As far as availability/speed guarantees are concerned, no on-vehicle Wifi provider guarantees availability or speed, as this is dependent on mobile telecom providers (as is the case with any home broadband provider).

On the bus side, the process was similar. Prior to appointing a supplier, a number of route signal surveys for different telecom providers (Vodafone, O2 and BT) were provided. This survey work covered some of the main Goldline routes, Goldine services being those targeted for fitment of Wifi facilities. Again, results indicated that proposals were feasible. As on rail, the signal and speed are dictated by the telecom provider.

You also asked for more detailed information in regard to Service Level Agreements in place with the service providers. We consider this to be commercially sensitive information, in line with Section 43 'Commercial Interests' of the Freedom of Information Act 2000.

I trust the foregoing deals with the various queries which you raised. If you are not satisfied with this response you may request a review by writing to the Translink Director of Human Resources & Organisational Development, who has overall responsibility for Freedom of Information and Data Protection issues within the Northern Ireland Transport Holding Company/Translink organisation. Correspondence should be addressed to the above-mentioned at: Translink, Central Station, East Bridge Street, Belfast BT1 3PB.

If we are then unable to resolve any complaint that you may have, you may refer the matter to the Information Commissioner who will make an independent judgement. The address of the Information Commissioner is: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AT. The address of the Information Commissioner’s Office for Northern Ireland is: 51 Adelaide Street, Belfast, BT2 8FE.

Yours sincerely,

Janice Davidson
FOI Co-ordinator
For and on behalf of Translink

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Dear FOI,

Thank you for the information that you sent, I disagree that the information about SLA should be covered under Section 43, it would be completely acceptable to block out the actual amount of payments which would be made while still retaining the spirit of the request. The spirit of the request in this case is to determine the level of investigation and due diligence that has been completed with regards to the Service levels. I would ask that you reconsider this answer before I go through the process of requesting internal review.

Yours sincerely,

Simon whittaker

Dear FOI,

I had sent a clarification to my question, please can you advise whether I will be receiving a response or whether I need to push this to a review and therefore waste time and money for the organisation and therefore the public.

Yours sincerely,

Simon whittaker

FOI, Northern Ireland Transport Holding Company

Dear Mr. Whittaker,

 

In response to your further query, we can confirm that the tender process
has been followed to the rigorous standards which we set.  Accordingly, we
are satisfied that due diligence has been demonstrated in reaching a
decision as to tender award.

 

Service Level Agreements are in place with the suppliers; the details of
these are commercially binding as a result of the Invitation To Tender and
Contractual Process.

 

As outlined previously, if you are not satisfied with this response you
may request a review by writing to the Translink Director of Human
Resources &Organisational Development, who has overall responsibility for
Freedom of Information and Data Protection issues within the Northern
Ireland Transport Holding Company/Translink organisation.  Correspondence
should be addressed to the above-mentioned at: Translink, Central Station,
East Bridge Street, Belfast BT1 3PB.

 

If we are then unable to resolve any complaint that you may have, you may
refer the matter to the Information Commissioner who will make an
independent judgement. The address of the Information Commissioner is:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AT. The address of
the Information Commissioner’s Office for Northern Ireland is: 51 Adelaide
Street, Belfast, BT2 8FE.

 

Yours sincerely,

 

Janice Davidson

FOI Co-ordinator

For and on behalf of Translink

 

 

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