Good morning,

Thank you for your enquiry received 07/02/24. Your request for information has been logged with the reference 10095 and you will receive a response within 20 working days.

Kind regards,

Customer Relations
Cheltenham Borough Council
Tel: 01242 264350
Email: [Cheltenham Borough Council request email]
Website: http://www.cheltenham.gov.uk

Working together to create a great future for Cheltenham
Follow us on twitter: www.twitter.com/cheltenhambc

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FOI: 10095

Dear TJ Jordan,

We have processed your request for information under the Freedom of
Information Act 2000 (FOI) as this is the relevant legislation for your
information request.

Your Request

1. How many times have the council arranged for a shared central heating
system (i.e. one that heats multiple houses, such as on an estate) to
undergo maintenance since September 2021? Please split this figure into
the following periods: September 2021-August 2022 (inclusive), September
2022-August 2023, September 2023-present.

2. For each of these occasions, please provide a start date and end date.
For works that have not yet finished, please provide a planned end date or
estimated length of project where this is noted. Please provide this
information in an Excel format.

Our Response

Cheltenham Borough Homes (CBH), as an Arm's Length Management Organisation
(ALMO), is dedicated to the management and maintenance of Cheltenham
Borough Council's (CBC) housing stock, along with our own properties, and
we also provide housing advice and homelessness services. To learn more
about our organization, please visit our website: [1]http://www.cbh.org.

In response to your request, we provide detailed information on the
maintenance activities for shared central heating systems. This data is
split into the specified periods: September 2021-August 2022, September
2022-August 2023, and September 2023 to the present.

Attached Spreadsheets:

1. Repairs Raised: This spreadsheet includes dates when repairs were
raised and completed. It's important to note that orders for works are
often raised post-completion. Where works are outstanding, specific
completion dates are currently unavailable.

2. Servicing and Planned Maintenance: This document details servicing
activities and planned maintenance schedules, including start and end
dates. For ongoing works, we've provided the planned end date or an
estimated project duration, where available.

Please note: If you are dissatisfied with the Council’s response you have
a right of appeal. In the first instance please forward your appeal to
Customer Relations, Cheltenham Borough Council, Municipal Offices,
Promenade, Cheltenham, GL50 9SA or email: [Cheltenham Borough Council
request email]. Your appeal will be considered and a response sent to you
within 20 working days. 

If you are still not happy with this decision you have a further right of
appeal to the Information Commissioner, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.

Kind regards,

Beth Cordingley (Mrs)

Head of Customer Services and Business Support (Interim)

Cheltenham Borough Council

Tel: 01242 264350

Email: [2][Cheltenham Borough Council request email]

Website: [3]http://www.cheltenham.gov.uk

Working together to create a great future for Cheltenham

Follow us on twitter: [4]www.twitter.com/cheltenhambc

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