Thank you for contacting Guildford Borough Council. We have received your
email to the Information Rights Officer (IRO).

We aim to respond to your email within 20 working days for Freedom of
Information/Environmental Information requests, or 30 calendar days for
subject access (Data Protection) requests.

[1]Our website has a wide range of information available about information
rights. Here you can find answers to our most frequently asked questions: 

• [2]What is the Information Rights Officer responsible for?
• [3]How will requests for information be handled?
• [4]What is my personal information rights?
• [5]How do I make an information rights request?  

Please note that if you wish to submit an [6]information request, we are
not able to take any requests by email and you will be re-directed to our
online form.

Thank you,

Guildford Borough Council 

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References

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Our ref: FOI2024/00224

Dear TJ Jordan,

Thank you for your request for information, which we received on 7th
February. We are dealing with it under the terms of the Freedom of
Information Act 2000. If you requested environmental information, we will
also take into account the Environmental Information Regulations 2004.

We must usually provide a full response to requests within 20 working days
unless the request is very complex or if we must carry out a public
interest test (in such cases we may extend the response deadline).
Sometimes the Council might not hold the information or there is a reason
we must withhold it. We will write to you in any event. We intend to reply
at the latest by 6th March.

If you have any preferences regarding the format in which we should supply
the information - for example, language, audio, large print and so on,
then please let us know.

In some cases, we may ask you to pay a fee before we deal with your
request, but we would let you know if that were the case.

If you have not already done so, please supply your email address if you
are willing to receive the information electronically.

Please remember to quote the reference number above in any future
communications.

Further advice is available on our website at
www.guildford.gov.uk/foirequest.

The Information Commissioner provides more advice on your right of access
to public authority information. The Information Commissioner's contact
address is: Information Commissioner's Office, Wycliffe House, Water Lane
, Wilmslow Cheshire SK9 5AF ( www.ico.org.uk)

Yours sincerely,
Customer Services

Dear TJ Jordan

In response to your recent request for information on shared central
hearing systems, please see attached spreadsheet.

Yours sincerely,

Guildford Borough Council