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Shared drainage running through my garden

John Jakeman made this Environmental Information Regulations request to Welsh Water
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Dear Welsh Water,
The drainage from my neighbours runs through my garden and on several occasions a blockage has caused overflowing foul water to escape from a manhole in my garden. I would like to ascertain how many neighbouring properties send their drainage through this junction please.
Yours faithfully,
John Jakeman
[Personally Identifiable Information removed]
[Personally Identifiable Information removed]
[Personally Identifiable Information removed]
[Personally Identifiable Information removed]
[email address]
[Personally Identifiable Information removed]

Sewerage Services, Welsh Water

1 Attachment

RESTRICTED

Our reference: 2552105

 

Good morning John

 

Thank you for your email below, please be assured we’ll investigate and
respond as soon as possible but please allow up to 10 working days.

In the meantime, if you have any further queries, please contact me on
03300 413307 Ext: 50093 and I’d be happy to help. I’m usually available
between 9am and 4pm, Monday to Friday.

Kind Regards

Scott Drew
Customer Care Officer | Sewerage Services | Dwr Cymru Welsh Water
Linea | Cardiff | T: 03300 413307 Ext: 50093 | [1]www.dwrcymru.com

If we’ve gone the extra mile to provide you with excellent service, let us
know. You can nominate an individual or team for a Diolch award through
our [2]website

We take compliance with Data Protection seriously at Welsh Water.  For
more information on how we use your Personal Information please click here
for our Privacy Notice [3]www.dwrcymru.com/legal-privacy or call us on
0800 052 0145 to ask us to send you a copy in the post.

 

 

 

 

From: John Jakeman <[4][FOI #911288 email]>

Sent: 25 October 2022 18:37

To: Welsh Water <[5][email address]>

Subject: Environmental Information Regulations request - Shared drainage
running through my garden

 

******** External Mail ********

 

Dear Welsh Water,

The drainage from my neighbours runs through my garden and on several
occasions a blockage has caused overflowing foul water to escape from a
manhole in my garden. I would like to ascertain how many neighbouring
properties send their drainage through this junction please.

Yours faithfully,

John Jakeman

[Personally Identifiable Information removed]

[Personally Identifiable Information removed]

[Personally Identifiable Information removed]

[Personally Identifiable Information removed]

[6][email address]

[Personally Identifiable Information removed]

 

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show quoted sections

Sewerage Services, Welsh Water

1 Attachment

RESTRICTED

Our reference: 2552105

 

Good morning John

 

Thanks for your email below, I’d like to answer your point raised and I
hope you find my response helpful.

 

We’ve have checked our records, and we estimate that approximately 60
properties connect to the public sewers that run through your property.

 

If you have any queries in the meantime, please contact me on 03300 413307
Ext: 50093 and I’d be happy to help. I’m usually available Monday to
Friday, 9am – 4pm.

 

Kind regards

 

Scott Drew
Customer Care Officer | Sewerage Services | Dwr Cymru Welsh Water
Linea | Cardiff | T: 03300 413307 Ext: 50093 | [1]www.dwrcymru.com

If we’ve gone the extra mile to provide you with excellent service, let us
know. You can nominate an individual or team for a Diolch award through
our [2]website

We take compliance with Data Protection seriously at Welsh Water.  For
more information on how we use your Personal Information please click here
for our Privacy Notice [3]www.dwrcymru.com/legal-privacy or call us on
0800 052 0145 to ask us to send you a copy in the post.

 

 

 

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are John Jakeman please sign in and let everyone know.