Settlement Spouse Visa Enquiries Pending -PEO Croydon

Roopa made this Freedom of Information request to UK Border Agency

The request was refused by UK Border Agency.

From: Roopa

13 March 2012

Dear UK Border Agency,

I Submitted my application for Spouse Settlement -ILR at PEO
Croydon Office last week - I need clarification on below queries:

1) Why has there been no mention of changes in way application is
handled at PEO Croydon anywhere on UKBA website - Previously a case
worker would collect documents confirm any information needed from
applicant. This time around my documents was collected one counter
dedicated for this purpose which leaves with no window for
applicant to provide information.

2) I was asked to return after 2 hours to find out decision on my
application upon return only to be informed that due to further
enquiries there will be a delay in processing my application. When
I queried was told my file was not in live location and is London
office and there would be no time line as to when decision on my
application will be made.

3) I was provided a letter stating my application is valid and
there will be enquiries made I require to wait. When I asked the
same UK BA staff member in writing for time line it was refused and
supervisor stepped in to say I can withdraw my application without
refund if urgent travel. I explained my situation but was told off
by her just because I paid premium service does not mean I will get
a Visa! But my point was I paid to receive same day service as
clearly stated on website

http://www.ukba.homeoffice.gov.uk/visas-...

Unfortunately I assume my case falls under the 10%(No one knows
exact statistics of course) There is no clarity how long the
processing would take even though delay is due to file location
which is not my fault. It is clearly unfair
There is no dedicated telephone line/email id for premium
applicants

Yours faithfully,
Roopa

Link to this

From: Freedom Of Information Team ( IND )
UK Border Agency

14 March 2012

Dear Roopa

Re: Settlement Spouse Visa Enquiries Pending -PEO Croydon (109215)

Thank you for your recent e mail concerning the above matter. We are currently dealing with your enquiry and will respond shortly.

Kind Regards

UKBA
FOI Team

show quoted sections

Link to this

From: Feakins Paul
UK Border Agency

19 March 2012


Attachment FOI 22048Roopareply160312.pdf
50K Download View as HTML


Dear Roopa,

Please see the attached.

Yours sincerely,

Freedom of Information Act Policy team

show quoted sections

Link to this

From: Roopa

20 March 2012

Dear Feakins Paul,

I have posted my case information to Peter Edwards at PEO Croydon
office and should reach him not later then tomorrow.

I am waiting to hear outcome on my application

Yours sincerely,

Roopa

Link to this

From: Roopa

11 April 2012

Dear UK Border Agency,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of UK Border Agency's
handling of my FOI request 'Settlement Spouse Visa Enquiries
Pending -PEO Croydon'.

-On the day of my interview i.e 7th March at PEO croydon office i
filled complaint form regarding my case delay and mentioned a staff
member unprofessional-ism there has been no response so far . Not
sure if this is recorded and any action taken so far?

-I sent 2 emails dated (16th March & 28th March ) enquiring about
my application. I received letter CSU apologising for the delay and
that my details have been forward to Ms J Suffren and any enquiries
to be directed to her. I was hoping she would contact me after
receiving my details but no joy as it seems has decided to ignore
my pleas made in the emails.

-I had sent my case information as requested by Peter Edwards from
FOI team on this website 21st March - Not sure what action was
taken by him on this matter as there is no response.

It has been 4 weeks since my application on the day a false promise
was made that within 48 hours someone would contact me, My nan is
ill i need to make urgent travel plan. All my pleas have seem to
fallen on deaf ears.

I hope someone senior takes this matter into hands and make a quick
decision on my application. I have tried every avenue and will try
anything comes across my way to be heard.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/se...

Yours faithfully,

Roopa

Link to this

From: FOI Responses
UK Border Agency

20 April 2012


Attachment IR 22048 FINAL Response.pdf
22K Download View as HTML


Dear Roopa,

 

Please see attached a response to your request for an internal review.

 

Best wishes

 

Rachel

 

Rachel Anderson | Information Access Team | Information Management
Services | 2 Marsham Street, London SW1P 4DF

 

 

show quoted sections

 

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Link to this

From: Roopa

24 April 2012

Dear FOI Responses,

I am fraustrated with Bureaucracy of UK Border Agency and handling
of Home office about my complaint

- I recieved a letter from PEO Croydon office with reference to my
letter sent to Peter Edwards stating my application is under
further enquiries and asking me to withdraw my application due to
urgent travel.
Its appalling!! because not only i have to pay twice for visa (As
if £1350 was not enough claiming to provide same day service) go
back to home country apply again. Leave my husband he is currently
recovering from haemorrhage, Leave my full time job!!! Are you guys
for real?!!!!!!

- Secondly home office decides to address my complaint form and
mentions premium service is 95% same day service (God only knows
how they claim this service standard everywhere) remaining cases
will be decided soon as possible - did they fail to see it is past
6 weeks and what is soon as possible?
I had mentioned unprofessionalism of one their staff on the day of
service no one contacted to hear my version but a standard reply we
will improve our services.HOW CAN YOU IMPROVE IF YOU DO NOT ADDRESS
THE ISSUE?

Now the internal review says due to freedom of information act you
cannot provide information.

If this were a private company there is laws to protect consumer.
Why is not there for public bodies does it mean they can abuse the
power and get away with anything?

Yours sincerely,

Roopa

Link to this

From: FOI Responses
UK Border Agency

24 April 2012

This mailbox does not accept incoming messages. Any FOI requests or
inquiries should be sent to [1][email address].

 

show quoted sections

 

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. mailto:[email address]

Link to this

From: FOI Responses
UK Border Agency

24 April 2012

This mailbox is unable to accept incoming messages and your email has been
automatically redirected to [1][email address] for a
response. Please use this email address for any further queries.

 

show quoted sections

 

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. mailto:[email address]

Link to this

From: FOI Responses
UK Border Agency

3 May 2012

Dear Roopa,

I'm sorry to hear that you are not satisfied with the response to your Internal Review. However, I'm afraid that the issues you have raised do not fall under the remit of the Freedom of Information Act to respond to. You may wish to contact the Public Enquiry Office at the address previously provided. Alternatively, it is possible to make a complaint to the UKBA. Further information can be found at the following link: http://www.ukba.homeoffice.gov.uk/aboutu...

Apologies that I can provide no further assistance.

Best wishes

Rachel

Rachel Anderson | Information Access Team | Information Management Services | 2 Marsham Street, London SW1P 4DF

show quoted sections

Link to this

From: Roopa

3 May 2012

Dear Rachel

Based on Peter Edwards recomendation i did send my details
personally outcome was nothing! I do not even know the purpose of
this website or services you claim to provide anymore although i
have followed exactly what you asked me to spending more time and
money needless to say stress!! Home office does not even address
the complaints so its not less but a joke for them!

http://www.thisislondon.co.uk/news/uk/ye...

PROOF IS IN THE PUDDING LIKE THEY I AM GLAD THIS HAS RECEIVED SOME
MEDIA ATTENTION!

Yours sincerely,

Roopa

Link to this

From: FOI Responses
UK Border Agency

3 May 2012

This mailbox does not accept incoming messages. Any FOI requests or
inquiries should be sent to [1][email address].

 

show quoted sections

 

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. mailto:[email address]

Link to this

From: FOI Responses
UK Border Agency

3 May 2012

This mailbox is unable to accept incoming messages and your email has been
automatically redirected to [1][email address] for a
response. Please use this email address for any further queries.

 

show quoted sections

 

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. mailto:[email address]

Link to this

Things to do with this request

Anyone:
UK Border Agency only: