Service user responce times!

[Name Removed] made this Freedom of Information request to Darlington Borough Council This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear Darlington Borough Council,

Please could you supply me with the following information?

A, Do you have a peoples charter or similar document which outlines what the public can expect from the Council in terms of time scale to respond to various requests to departments within DBC, (in this case I refer specifically to Child Social Services)?

B, Do DBC have an expected response time from their employees in child social service (and what is it) when dealing with question/ quieries from members of the public?

C, What is that expected response time to telephone enquierie where a message is left with a Co worker?

D, What is the expected response time to sending an email?

E, What is the expected response time to leaving a "voice mail"?

F, If the reply to any of the above is under 3 weeks please could I ask why we are regulary experiencing this problem with getting replys to genuinely urgent matters we raise with DBC employees who work within Child Social Services?

Yours faithfully,

[Name Removed]

Freedom of Information, Darlington Borough Council

1 Attachment

Dear [Name Removed]

Please find attached a letter acknowledging receipt of your recent request
for information.

<<111010 1150 - ack letter.doc>>

Kind regards

Corporate Information Governance Assistant
Resources Group
Darlington Borough Council, Town Hall
Darlington, DL1 5QT (room 322)
Tel: (01325) 388979, Ext: 2979
[1]www.darlington.gov.uk

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Freedom of Information, Darlington Borough Council

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Dear [Name Removed]

Please find attached the Council's response to your recent request for
information.  I apologise for the delay in responding and for any
resulting inconvenience.

Kind regards

Freedom of Information Officer
Resources Group
Darlington Borough Council, Town Hall
Darlington, DL1 5QT (room 303)
Tel: (01325) 388905, Ext: 2905
E-mail: [1][Darlington Borough Council request email]
[2]www.darlington.gov.uk

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2. http://www.darlington.gov.uk/