Service Standards

CA Purkis made this Freedom of Information request to Home Office

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Home Office,

Your service standard statement claims to process visa applications within 6 months;
These standards also state that if an application cannot be processed within six
months then the UKVI will write to the applicant within 12 weeks of
receiving the application to explain "what will happen next".

1. What procedures or policies are in place for applicants when the UKVI go over their six month service standard threshold to complain or find out information?
2. Where do applicants find the information needed to complain or contact the UKVI, should their application processing take longer than the 6 month threshold service standard?
3. If it is the normal complaints procedure, what service standard do the UKVI have to deal with or answer complaints sent to the Complaints Allocation Hub?


Yours faithfully,

CA Purkis

FOI Requests, Home Office

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The Freedom of Information (FoI) Act 2000 provides public access to
recorded information held by the department.

If you have submitted a valid FoI request, we will acknowledge your
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within 20 working days as specified under the FoI Act


If you have a general immigration enquiry, or require an update on a
specific case, you should contact UKVI directly, contact information can
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FOI Requests, Home Office

Dear CA Purkis,

Thank you for contacting the Home Office with your request.

This has been assigned to a caseworker (case ref 37756). We will aim to send you a full response by 05/01/2016 which is twenty working days from the date we received your request.

If you have any questions then please do not hesitate to contact us.

Thank you,

A Callaghan
FOI Requests
Home Office

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FOI Responses, Home Office

1 Attachment

Dear Sir or Madam


FOI 37756


Please find attached a response to your FOI enquiries of 2 December 2015.




CCT FOI team

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.