Service standards

A Johnson made this Freedom of Information request to The Local Government and Social Care Ombudsman

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Local Government Ombudsmen,

Dr Jane Martin the new Ombudsman is on record stating

'I want to make sure that we build on already excellent service standards'

Past surveys have suggested that the service standards of the LGO are far from good let alone excellent. So please supply any information or evidence, from an independent source, that supports Dr Jane Martin's bold assertion that the LGO already has excellent service standards.

Yours faithfully,

A Johnson

Foi Officer, The Local Government and Social Care Ombudsman

Dear A Johnson

Our ref: CS/10/004

This is to acknowledge receipt of your request below. We will respond within the 20 working day target (which would be by 15 February 2010) or, if unable to do so, we will write to you again explaining why.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
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George Cant left an annotation ()

Very very very good, make them eat there own words. If you find there service standards, its something that we can mesure them against

Foi Officer, The Local Government and Social Care Ombudsman

Dear A Johnson

I am aware that we are due to respond to this request by 15 February, but I am afraid there may be a slight delay. This is mainly due to staff sickness. I hope to get a response to you before the end of next week.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
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Foi Officer, The Local Government and Social Care Ombudsman

1 Attachment

Dear A Johnson

We have managed to complete our response on this request today after all. I attach a letter.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
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A Johnson left an annotation ()

Note that their response makes no reference to the abysmal quality of the service they deliver.

With some 75% of complainants being dissatisfied I can understand why they avoided this particular statistic in their response.