Service specification for GP Out of Hours

Linda saunders made this Freedom of Information request to NHS Nene Clinical Commissioning Group

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear NHS Nene Clinical Commissioning Group,

Please can you send me the
service specification, protocols, guidelines, training materials and that detail the service standards employed for GP Out of Hours Service as drawn up by NHS Nene commissioning Group or the provider themselves.

What is the pathway and service specification for handling referrals from NHS111 calls to GP Out of Hours Service?

What process is in place, and how often, has Out of Hours failed to meet the service specification for triaging and assessing patients calling GP Out of Hours Service.

How many home visits did GP Out of Hours Service conduct in 1 week 1st April to 8th April?

The National Quality requirement include "a regular audit of patients" Please supply a copy of the last 2 audits for GP Out of Hours Service

Yours faithfully,

Linda saunders

Foi (NHS NEL CSU), NHS Nene Clinical Commissioning Group

Dear Ms Saunders

 

I am writing to formally acknowledge your request for information
regarding the GP out of hours service which will be processed under the
Freedom of Information Act 2000. I can confirm your request was received
on 18 May 2018 by NHS NEL Commissioning Support Unit (NEL CSU) on behalf
of the Clinical Commissioning Groups (CCGs) listed below. The references
for your requests are shown alongside.

 

NHS Nene CCG                FOI.18.NEN038

 

An initial investigation is currently taking place into whether the
information you have requested is held by the CCGs and if so, whether it
can be released in accordance with the legislation.

 

Any fees applicable to this request will be detailed in writing as soon as
they can be determined. Your request will then be placed on hold and you
will have the choice of whether to proceed with your request. Should any
clarification of your request be required we will advise you accordingly.

 

If you require any assistance, or would like to discuss your request,
please do not hesitate to contact us quoting the reference number above.

 

 

Kind regards

 

Caroline E Old 
FOI Officer   
NEL  
[1][NHS Nene CCG request email]  

07867 140721  

  

1 Lower Marsh, 3^rd Floor  
Lower Marsh, London SE1 7NT  

   

[2]www.nelcsu.nhs.uk  

[3]@NELCSU  

[4]LinkedIn  

 

 

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Dear Foi (NHS NEL CSU),

Response to this request is delayed. By law, NHS Nene Clinical Commissioning Group should normally have responded promptly and by 18 June 2018 (details)

Yours sincerely,

Linda saunders

Dear NHS Nene Clinical Commissioning Group,

Response to this request is delayed. By law, NHS Nene Clinical Commissioning Group should normally have responded promptly and by 18 June 2018 (details)

Yours faithfully,

Linda saunders

Foi (NHS NEL CSU), NHS Nene Clinical Commissioning Group

1 Attachment

Dear Linda saunders

Please see the attached response to your recent freedom of information request.

Kind regards,

Freedom of Information Team
NEL
[NHS Nene CCG request email]

1 Lower Marsh, 3rd Floor
Lower Marsh, London SE1 7NT

www.nelcsu.nhs.uk
@NELCSU
LinkedIn

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Dear NHS Nene Clinical Commissioning Group,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of NHS Nene Clinical Commissioning Group's handling of my FOI request 'Service specification for GP Out of Hours'.

The following information is not available as you suggested in the public domain

the pathway and service specification for handling referrals from NHS111 calls to GP
Out of Hours Service?

how often, has Out of Hours failed to meet the service
specification for triaging and assessing patients calling GP Out of Hours Service.

The National Quality requirement include "a regular audit of patients" Please supply a copy of
the last 2 audits for GP Out of Hours Service

Please supply the information as you state you hold the information

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Linda saunders

Dear NHS Nene Clinical Commissioning Group,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of NHS Nene Clinical Commissioning Group's handling of my FOI request 'Service specification for GP Out of Hours'.

By law you should have responded by now

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Linda saunders

Foi (NHS NEL CSU), NHS Nene Clinical Commissioning Group

2 Attachments

Dear Ms Saunders,

In regards to your email below, I can confirm that a response to your request was provided and sent out to you on 20 July 2018, please refer to the attached email.

Please feel free to contact us if you have any further queries.

Kind regards,

Freedom of Information Team
NEL
[NHS Nene CCG request email]
020 3049 5689

1 Lower Marsh, 3rd Floor
Lower Marsh, London SE1 7NT

www.nelcsu.nhs.uk
@NELCSU
LinkedIn

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Foi (NHS NEL CSU), NHS Nene Clinical Commissioning Group

Foi (NHS NEL CSU) would like to recall the message, "Internal review of Freedom of Information request - Service specification for GP Out of Hours".

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Foi (NHS NEL CSU), NHS Nene Clinical Commissioning Group

Dear Ms Saunders,

In regards to your email below, I can confirm that a response to your request was provided and sent out to you on 20 July 2018, please refer to the attached email.

Please feel free to contact us if you have any further queries.

Kind regards,

Freedom of Information Team
NEL
[NHS Nene CCG request email]
020 3049 5689

1 Lower Marsh, 3rd Floor
Lower Marsh, London SE1 7NT

www.nelcsu.nhs.uk
@NELCSU
LinkedIn

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Foi (NHS NEL CSU), NHS Nene Clinical Commissioning Group

Dear Ms Saunders,

RE: FOI request – FOI.18.NEN057

Your email has been forwarded to the Senior Management for consideration and a response.

Many thanks and kind regards,
FOI Team

Freedom of Information Team
NEL
[NHS Nene CCG request email]
020 3049 5689

1 Lower Marsh, 3rd Floor
Lower Marsh, London SE1 7NT

www.nelcsu.nhs.uk
@NELCSU
LinkedIn

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