Service Recommendations LGSCO Final Decision 20006257
Dear The Local Government and Social Care Ombudsman,
I refer to Final Decision 20006257 dated 05-08-2021, in which paragraph 45 states:
"When a council commissions another organisation to provide services on its behalf, it remains responsible for those services and for the actions of the organisation providing them. So, although I found fault with BFfC, I have made recommendations to the Council."
However, the decision notice does not specify what these service recommendations entailed.
In the interest of transparency, I kindly request the following information:
1. A copy of the letter or documentation issued to Reading Borough Council detailing the service improvement recommendations referenced in the decision.
2. Any evidence submitted by Reading Borough Council to demonstrate compliance with these service recommendations.
If any part of this request is unclear or requires clarification, please let me know so that I can refine it to assist your response.
Thank you for your attention to this request. I look forward to your reply within the statutory timeframe.
Yours faithfully,
Jacqui Prentice
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Our ref: 24/277
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Email address: [1][LGSCO request email]
Dear Jacqui Prentice
INFORMATION ACCESS REQUEST – REFERENCE 24/277
Thank you for your request for information received on 16 November 2024.
Your request has been recorded as:
I refer to Final Decision 20006257 dated 05-08-2021, in which paragraph 45
states:
"When a council commissions another organisation to provide services on
its behalf, it remains responsible for those services and for the actions
of the organisation providing them. So, although I found fault with BFfC,
I have made recommendations to the Council."
However, the decision notice does not specify what these service
recommendations entailed.
In the interest of transparency, I kindly request the following
information:
1. A copy of the letter or documentation issued to Reading Borough Council
detailing the service improvement recommendations referenced in the
decision.
2. Any evidence submitted by Reading Borough Council to demonstrate
compliance with these service recommendations.
What happens next:
We aim to respond to all requests within 20 working days. You can
therefore expect our response to be issued on or before 13 December 2024.
As your request was received electronically, our response will be issued
electronically.
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[2]Contact us - Local Government and Social Care Ombudsman.
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Yours sincerely
A picture containing text, clipart Description automatically generated
Lydia Barrow I Access to Information Assistant
Listen - Understand - Communicate - Learn
Direct: 0330 403 4629
[4]www.lgo.org.uk
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Dear Jacqui Prentice
INFORMATION ACCESS REQUEST – REFERENCE 24/277
Please find attached our response to your request for information, which
we received on 16 November 2024.
Yours sincerely
A picture containing text, clipart Description automatically generated
Lydia Barrow I Access to Information Assistant
Listen - Understand - Communicate - Learn
Direct: 0330 403 4629
[1]www.lgo.org.uk
NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
Please note that our incoming mail size limit is 20Mb per email.
References
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