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Service & Maintenance to Wiltshire Councils Warden Call System

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Dear FOI Team,

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the questions below surrounding delivery of warden call maintenance services for this authority.

The details we require are:
• What are the contractual performance KPI's for this contract?
• Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages
• Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date
• Start date & duration of framework/contract?
• Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?
• Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?
• Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?
• Who is the senior officer (outside of procurement) responsible for this contract?

Thank you for your help.

Yours sincerely

Information Governance, Wiltshire Council

Good afternoon,

Before we log your request, please can you confirm your full name? A full name is required under section 8(1)(b) of the Freedom of Information Act 2000.

Regards,
Freya

Information Governance Officer
Information Governance Team
Democracy, Governance and Customer Services

Email: [email address]
Web: http://www.wiltshire.gov.uk/
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Dear Information Governance,

My full name is Greg Simon

Yours sincerely,

Mr Simon

Information Governance, Wiltshire Council

3 Attachments

Dear Greg Simon,

 

Freedom of Information Request Case ID CAS-1082

 

Thank you for your request for information received on 18/07/2023 in which
you asked for the following information:

 

Warden call maintenance services for this authority

• What are the contractual performance KPI's for this contract?

• Suppliers who applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages

• Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date

• Start date & duration of framework/contract? • Could you please provide
a copy of the service/product specification given to all bidders for when
this contract was last advertised?

• Is there an extension clause in the framework(s)/contract(s) and, if so,
the duration of the extension?

• Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed?

• Who is the senior officer (outside of procurement) responsible for this
contract?

 

Your request is being processed under the provisions of the Freedom of
Information Act 2000 and you will receive a response within 20 working
days of receipt of your request.

 

Best wishes,

Natasha

 

Senior Administrative Officer

Information Governance

Legal and Governance

 

Email: [1][email address]

Web: [2]www.wiltshire.gov.uk

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[3][IMG] [4][IMG]

[5]Sign up to Wiltshire Council’s email news service

 

 

 

show quoted sections

Information Governance, Wiltshire Council

11 Attachments

Dear Greg Simon

Freedom of Information Request Case ID CAS-1082

Thank you for your request for information received on 18/07/2023, in
which you asked for the following information:

Warden call maintenance services for this authority

 1. What are the contractual performance KPI's for this contract?
 2. Suppliers who applied for inclusion on each framework/contract and
were successful & not successful at the PQQ & ITT stages
 3. Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date
 4. Start date & duration of framework/contract? • Could you please
provide a copy of the service/product specification given to all
bidders for when this contract was last advertised?
 5. Is there an extension clause in the framework(s)/contract(s) and, if
so, the duration of the extension?
 6. Has a decision been made yet on whether the framework(s)/contract(s)
are being either extended or renewed?
 7. Who is the senior officer (outside of procurement) responsible for
this contract?

 

 

Under the Freedom of Information Act 2000 (the Act) the Council is obliged
to:

• Let you know whether we hold the information you have requested
• Provide you with the requested information, if held, (subject to any
exemptions to disclosure that may apply)

I can confirm that the council holds the information you requested which
is as follows and is attached to this email.

 

Warden call maintenance services for this authority

 1. What are the contractual performance KPI's for this contract? - KPIs
for priority visits 4hrs, 24hr, 5 days, 20 days
 2. Suppliers who applied for inclusion on each framework/contract and
were successful & not successful at the PQQ & ITT stages - 14 at PQQ
-  7 at ITT - Awarded to KEIR Facilities Services Ltd
 3. Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date - £0
 4. Start date & duration of framework/contract? - 1^st October 2023 – 5
years plus 5 years
 5. Could you please provide a copy of the service/product specification
given to all bidders for when this contract was last advertised? –
Please see attached documents
 6. Is there an extension clause in the framework(s)/contract(s) and, if
so, the duration of the extension? - Yes, 5 years
 7. Has a decision been made yet on whether the framework(s)/contract(s)
are being either extended or renewed? - No
 8. Who is the senior officer (outside of procurement) responsible for
this contract? - Michael Kalvis

Information supplied under the Act may be subject to protection under the
Copyright, Designs and Patents Act 1988. You may use the information we
have provided in response to your request under the terms of the Open
Government Licence.

If you are dissatisfied with the response to your request you can ask for
a review of the handling of your request for information. Details of the
complaints procedure are below.

Kind regards,

 

Parul
Information Governance Officer

Information Governance Team

Democracy, Governance and Customer Services

 

Web: [1]www.wiltshire.gov.uk

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Freedom of Information Complaints and Review Procedure

Any person who has requested information from Wiltshire Council which has
been dealt with under the Freedom of Information Act is entitled to make a
complaint and request an internal review of the handling of their request
if they are dissatisfied with the response they have received.

Requests for review of a Freedom of Information requests should be made,
in writing, which includes email, to:

Freedom of Information and Records Lead
Information Governance Team
Legal and Governance
Wiltshire Council
[email address]

Please include the Case ID number, the date of your request and details of
why you are asking for a review. Requests for a review should be brought
to our attention within 40 calendar days of our response to your request.

Any request for a review will be acknowledged in writing confirming the
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independent of the original decision. The person conducting the review
will set a target date for a response with the intention to complete the
review within 20 working days. In more complex cases the review may take
up to 40 working days.

The reviewer will conduct a full review of the handling of the request for
information and the decisions taken, including decisions taken about where
the public interest lies in respect of exempt information where
applicable. The review enables a re-evaluation of the case taking into
account any matters raised by the requester.

On completion of the review the reviewer will contact the requester with
the result of the review. If the requester is still dissatisfied with the
council's handling of their request they should contact the Information
Commissioners Office (ICO). The ICO can be contacted using the following
details:

Information Commissioners Office
Wycliffe House
Water Lane
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Cheshire
SK9 5AF
Tel; 0303 123 1113 (local rate)
01625 545 745 (national rate)
Email; [email address]

 

From: Information Governance
Sent: Tuesday, July 18, 2023 4:34 PM
To: Mr Simon <[FOI #994689 email]>
Subject: FOI - CAS-1082 (PS) - Service & Maintenance to Wiltshire Councils
Warden Call System

 

Dear Greg Simon,

 

Freedom of Information Request Case ID CAS-1082

 

Thank you for your request for information received on 18/07/2023 in which
you asked for the following information:

 

Warden call maintenance services for this authority

• What are the contractual performance KPI's for this contract?

• Suppliers who applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages

• Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date

• Start date & duration of framework/contract? • Could you please provide
a copy of the service/product specification given to all bidders for when
this contract was last advertised?

• Is there an extension clause in the framework(s)/contract(s) and, if so,
the duration of the extension?

• Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed?

• Who is the senior officer (outside of procurement) responsible for this
contract?

 

Your request is being processed under the provisions of the Freedom of
Information Act 2000 and you will receive a response within 20 working
days of receipt of your request.

 

Best wishes,

Natasha

 

Senior Administrative Officer

Information Governance

Legal and Governance

 

Email: [5][email address]

Web: [6]www.wiltshire.gov.uk

Follow Wiltshire Council

[7][IMG] [8][IMG]

[9]Sign up to Wiltshire Council’s email news service

 

 

 

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We don't know whether the most recent response to this request contains information or not – if you are Mr Simon please sign in and let everyone know.