Service & Maintenance of East Devon Council Warden Call System
I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the questions below surrounding delivery of warden call maintenance services for this authority.
The details we require are:
• What are the contractual performance KPI's for this contract?
• Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages
• Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date
• Start date & duration of framework/contract?
• Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?
• Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?
• Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?
• Who is the senior officer (outside of procurement) responsible for this contract?
Thank you for your help.
Yours sincerely
Mr. Simon
[1][IMG]
Dear Mr Simon
Thank for submitting your Freedom of Information request.
We will respond to your request as quickly as possible, within the 20 working
day statutory deadline under the Freedom of Information Act 2000.
For updates on this case, please quote your reference number FS-Case-525907808.
Yours sincerely,
Information and Complaints Officer
East Devon District Council
[2][East Devon District Council request email]
[3]www.eastdevon.gov.uk
East Devon - an outstanding place
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Dear Mr Simon,
Thank you for your enquiry. Please can you clarify what you mean by
‘surrounding delivery of warden call maintenance services for this
authority’. We have a number of contracts in place to deliver the alarm
service:
· a call handling platform which is connected to the warden system
· Maintenance contract for the warden system that is fitted on our
sheltered schemes
· Monitoring service provided by Home Safeguard to EDDC sheltered
residents – so an inhouse service
We will put your request on hold until we receive your clarification.
Kind regards
Information & Complaints Officer
EDDC
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Dear FOI EDDC,
Thankyou for your reply
I am interested in "Maintenance contract for the warden system that is fitted on our
sheltered schemes"
Yours sincerely,
Mr Greg Simon
[1][IMG]
Dear Mr Simon,
Thank you for your request for information. Please find the response to
your query below.
• What are the contractual performance KPI's for this contract? - 4 Hour
response for all critical faults – scheme down, permanent call from scheme
& permanent sounding smoke alarm; 24 hour response to any other fault,
with effort made to repair the fault on first visit
• Suppliers who applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages - We used the Northern
Housing Consortium Framework
• Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date - Current annual contract
£39,138, this has varied during the 5 years of the contract as schemes
have been removed. Removed hardwired and installed dispersed where no
maintenance contract is required.
• Start date & duration of framework/contract? - Contract commenced on
October 2018, expiring on the 30th October 2023
• Could you please provide a copy of the service/product specification
given to all bidders for when this contract was last advertised? – This
part of your request has been refused under section 41 of the FOI Act 2000
– as the information was received from someone else and complying with the
request would be a breach of confidence that is actionable.
• Is there an extension clause in the framework(s)/contract(s) and, if so,
the duration of the extension? - Yes, currently in the extension period
which expired as above 30th October 2023.
• Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed? - This is currently being reviewed.
• Who is the senior officer (outside of procurement) responsible for this
contract? - Sue Hodges – Home safeguard Manager (Careline)
I hope this information is helpful but, if you feel dissatisfied with the
way we have responded to your request, please contact our Monitoring
Officer, to request an internal review
[2][email address].
You can also request a review using [3]our online request form.
You may also approach the Information Commissioner for advice at
[4]www.ico.org.uk.
Yours sincerely,
Information and Complaints Officer
East Devon District Council
[5][East Devon District Council request email]
[6]www.eastdevon.gov.uk
East Devon - an outstanding place
© 2020 East Devon District Council
Follow us on [7]Facebook and [8]Twitter
[9]Subscribe to your East Devon Update for regular news and information
about what’s happening at East Devon District Council. Choose which topics
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References
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