Service Level Agreement for Street Cleaning In Withington

The request was successful.

Dear Manchester City Council,

Copson Street, Wilmslow Road and Old Moat Lane in Withington District Centre all suffer from high levels of littering and uncleanliness. This is especially apparent at the weekend on Saturday and Sunday on a morning prior to the core shopping business hours which then deteriorates throughout the day.

Please can you inform me of what the service level agreement is between Biffa and the Council for street cleaning on the following streets.

Copson Street

Old Moat Lane (The entire length).

Wilmslow Road (Withington High Street, between the Library and Sainsbury's).

I would like to know the frequency of cleaning, what days the streets are cleaned, the type of cleaning carried out, for example, is their a dedicated person who picks up litter, or is it reliant upon a road/path vehicle cleaner? The time allowed/apportioned by Biffa to clean the above streets.

Unfortunately, the paths/streets are in a very poor state litter wise on a frequent basis.

Knowledge of service level agreements for residents will help us to challenge Biffa and ensure that the local environment is in a more acceptable condition, especially at weekend when local residents are most likely to use shops when not a work.

Yours faithfully,

Jack Harris

foi@manchester.gov.uk, Manchester City Council

We acknowledge receipt of your request to Manchester City Council,
concerning:

Service Level Agreement for Street Cleaning In Withington

If your request comes under the Freedom of Information Act 2000 (FOIA) or
the Environmental Information Regulations 2004 (EIR), we will aim to
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The reference number for your request is FOI/6358.

 

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Manchester City Council

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foi@manchester.gov.uk, Manchester City Council

Dear Mr Harris

 

Re: Request for Information – Service Level Agreement for Street Cleaning
In Withington
Reference number: FOI6358

 

Thank you for your request for information, which was received by
Manchester City Council on 19^th December 2021.  The Council has
considered the information requested and is satisfied that it falls within
the broad definition of “environmental information” in the Environmental
Information Regulations 2004 (EIR).  Your request for information has
therefore been considered under the provisions of the EIR.

 

The detail of your request and the Council’s response is provided below.

 

Copson Street, Wilmslow Road and Old Moat Lane in Withington District
Centre all suffer from high levels of littering and uncleanliness. This is
especially apparent at the weekend on Saturday and Sunday on a morning
prior to the core shopping business hours which then deteriorates
throughout the day.

Please can you inform me of what the service level agreement is between
Biffa and the Council for street cleaning on the following streets.

Copson Street
Old Moat Lane (The entire length).
Wilmslow Road (Withington High Street, between the Library and
Sainsbury's).

I would like to know the frequency of cleaning, what days the streets are
cleaned, the type of cleaning carried out, for example, is their a
dedicated person who picks up litter, or is it reliant upon a road/path
vehicle cleaner? The time allowed/apportioned by Biffa to clean the above
streets.

Unfortunately, the paths/streets are in a very poor state litter wise on a
frequent basis.

Knowledge of service level agreements for residents will help us to
challenge Biffa and ensure that the local environment is in a more
acceptable condition, especially at weekend when local residents are most
likely to use shops when not a work.

Biffa are contracted by Manchester City Council to maintain the adopted
highway to a defined standard of cleansing. As a result, Biffa deploy
resources based on cleanliness standards and rates of deterioration to try
to ensure that standards do not fall below a grade B (predominantly free
of litter). This is defined by Keep Britain Tidy and National Indicator
195 Environmental Cleanliness. 

The service is sometimes manual, sometimes mechanical, and sometimes both,
depending on requirements and access.

In respect of shop fronts and district centres these areas are cleaned to
a minimum grade B standard prior to 8.30am each morning Monday to Sunday.
This would include Wilmslow Road (Withington High Street, between the
Library and Sainsbury's) and Copson Street.

Old Moat Lane is cleansed every three weeks - or more frequently if
required - with the exception of the shop fronts (see above).

This service is monitored by Biffa and by Manchester City Council officers
in the form of spot checks. If however, at any point residents feel any
areas are of a poor standard they can report this via the Customer Contact
Centre on 0161 234 5004 or our website at:

[1]https://secure.manchester.gov.uk/info/10...

The information supplied to you may be subject to copyright. You are free
to use it for your own purposes, including any non-commercial research you
are doing, and for the purposes of news reporting. Any other re-use (for
example, commercial publication) would require the permission of the
copyright holder. 

If you wish to re-use the information provided other than for reasons
already outlined above, you must submit the request to us in writing, with
your name and address for correspondence, and you must specify the
information you want to re-use and the purpose you intend to use it for.
We will then consider your request under the Re-use of Public Sector
Information Regulations 2015.

If you are not satisfied with the response to your request, you may ask
the Council for an internal review. This will be undertaken by an officer
not involved in handling your request. If you wish an internal review to
be undertaken you should contact the  Democratic Services Legal Team who
can be contacted by post or email: Democratic Services Legal Team, PO Box
532, Town Hall, Manchester M60 2LA  Email: 
[2][MCC request email]

When requesting an internal review, please explain which parts of the
request handling and/or response you are unhappy with so that we can
address your concerns in the internal review process.

A copy of the Council’s access to information complaints procedure can be
accessed here:
[3]http://www.manchester.gov.uk/downloads/d....

If you are not happy with the outcome of the internal review process once
it is completed, you have the right to apply directly to the Information
Commissioner for a decision. The Information Commissioner can be contacted
at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 01625 545700
Fax: 01625 524510
Email: [4][email address]
[5]www.ico.org.uk

The Information Commissioner will generally expect that you have exhausted
the Council’s Information Complaints Procedure before he will consider a
complaint.

If you have any queries about this letter, please contact me. Please
remember to quote the reference number above in any future communications.

Yours sincerely

 

Linden Helliwell
Contract Manager - Waste Disposal
Waste, Recycling and Street Cleansing Team
Neighbourhoods Directorate    

References

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