Service Delivery into Schools

M Bland made this Freedom of Information request to North Tyneside Metropolitan Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear North Tyneside Borough Council,

I would like to understand more about the service delivery into schools for the region;

* Have you suffered any redundancy of support staff in the last 3 years?
* How many engineers/technicians do you have supporting schools in the region?
* How much is the authorities spend (per month)on petrol for the engineers?
* On average, how much time per month (per engineer) is spent on a typical school site?
* What technologies do you use to remotely deliver services to schools?
* How many schools / devices do you support? Both for Admin & Curriculum support services.
* Is the authority looking at carbon reduction?
* Is having green schools important to you?
* Would schools be interested in saving money on energy consumption?
* What % of your tasks are currently automated? Would you like to automate a higher %?
* What Curriculum services do you provide? Break & Fix? Ranking (i.e. Gold, Silver or Bronze)?
* What does your support package look like? I.e. number of on-site visits, telephone support etc
* What audit information do you have on your schools environment?
* Who is responsible for schools’ ICT service delivery?
* What do the corporate team use for desktop management?
* Is the education team under threat from provide service providers? If so, who?

Yours faithfully,

M Bland

FOI Officer, North Tyneside Metropolitan Borough Council

Dear M Bland

FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION

In all further correspondence please quote our reference RFI 3941

Thank you for your request for information.

Your request was received on 16/08/2011 and the Council is dealing with it under the terms of the Freedom of Information Act 2000.

As required by the legislation, the Council aims to answer your request promptly, but no later than 20 working days after receipt.

As stated in the Information Commissioner’s guidance, Awareness Guidance 11 Time for compliance, the 20 working day clock starts the day after the Council received the request.

This has been calculated to be 15/09/2011. If for any reason the Council is unable to meet this deadline we will keep you fully informed of the reasons for this.

If the information you have requested contains reference to a third party, then they may be consulted prior to a decision being taken on whether or not to release the information to you.

Very occasionally, fees may be payable for the supply of information under the Freedom of Information Act. This will be considered, and if fees are payable in respect of this request the Council will contact you before proceeding in order to be sure that you are happy to go ahead. Any fees that do apply must be paid before the information is processed and released.

Please note that an anonymised copy of our response to your request will be published in the Council’s Disclosure Log. This is a record of all responses to completed requests for information that the Council has received and dealt with under the Freedom of Information Act 2000 and Environmental Information Regulations 2004 from 6th July 2009 onwards.

The Council’s Disclosure Log is available online at the following address:

http://www.northtyneside.gov.uk/foi-disc...

If you have any queries in the meantime, please do not hesitate to contact us.

Regards
Geoff Snary
Information Governance
Legal Services
North Tyneside Council
Quadrant
The Silverlink North
Cobalt Business Park
North Tyneside
NE27 0BY
Tel: 0191 643 2333
Fax: 0191 643 2451

show quoted sections

FOI Officer, North Tyneside Metropolitan Borough Council

Dear M Bland

FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION

In all further correspondence please quote our reference RFI 3941

I am writing regarding your recent request for information. Unfortunately
we are unable to process your request because clarification is required.

The council's Children, Young People and Learning (CYPL) service has
stated that the request is too vague to be able to respond.

For example, what sort of engineer is referred to? Similarly, "support
staff" - what posts are specifically referred to here as this covers a
very wide range of posts. What specific tasks is the Q 10 referring to re
automation?

Please note that the 20 working day timescale for responding to your
request is suspended until we have received further information.

Once you have provided clarification the 20 working day timescale will
resume and your request will then be considered and you will receive the
information requested, subject to the application of any exemptions that
might apply.

If you have any queries in the meantime, please do not hesitate to contact
me.

Regards

Geoff Snary
Information Governance
Legal Services
North Tyneside Council
Quadrant
The Silverlink North
Cobalt Business Park
North Tyneside
NE27 0BY

Tel: 0191 643 2333
Fax: 0191 643 2451

This email and any attachment are intended solely for the addressee. It
may contain information or opinion which is strictly confidential or is
legally privileged. If you are not the intended recipient you should not
use, disclose, copy, print, distribute or otherwise rely upon the contents
of this email. If you have received this email in error please notify the
sender immediately by email and then permanently delete this email. This
email has been scanned for viruses and inappropriate content by Webroot
Email Security Service. North Tyneside Council does not guarantee this
email to be free of any viruses. It is the responsibility of the recipient
to ensure that this message and any attachments are virus free. This
e-mail may be automatically logged, monitored and/or recorded for legal
purposes.

Dear Geoff,

Thanks for your quick response.

In answer to your questions, please see below:

(For example, what sort of engineer is referred to? Similarly, "support staff" - what posts are specifically referred to here as this covers a very wide range of posts.)

- Any technicians/engineers that have any involvement with schools ICT equipment, whether they be internally or externally based.

(What specific tasks is the Q 10 referring to re
automation?)

- Auditing and asset management of school ICT environments, power management, software patching, new software rollouts or upgrades and device configuration.

I hope that helps with your investigation.

Yours sincerely,

M Bland

FOI Officer, North Tyneside Metropolitan Borough Council

2 Attachments

Dear M Bland

FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION

In all further correspondence please quote our reference RFI 3941

Your request for information under the above legislation has now been
considered. Please see response attached:

<<Response RFI 3941.pdf>> <<SLA_2011_FINAL.PDF>>

Please note that an anonymised copy of this response will be published in
our Disclosure Log.

This is a record of all responses to completed requests for information
that the Council has received and dealt with under the Freedom of
Information Act 2000 and Environmental Information Regulations 2004 from
6th July 2009 onwards. The Disclosure Log is available online at the
following address:

[1]http://www.northtyneside.gov.uk/foi-disc...

I trust that this information answers your enquiry, but if you have any
further queries please do not hesitate to contact me.

If you are unhappy with the way the Council has handled your request, you
may ask for an internal review. Please contact the Information Governance
Team no later than 40 working days after the date of this letter, after
which time we will consider the matter closed.

Information Governance

Legal, Governance and Commercial Services

North Tyneside Council

Quadrant

The Silverlink North

Cobalt Business Park

North Tyneside

NE27 0BY

e-mail [2][North Tyneside Borough Council request email]

Further information is also available from the Information Commissioner
at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

[3]www.informationcommissioner.gov.uk

Regards

Geoff Snary
Information Governance
Legal Services
North Tyneside Council
Quadrant
The Silverlink North
Cobalt Business Park
North Tyneside
NE27 0BY

Tel: 0191 643 2333
Fax: 0191 643 2451

This email and any attachment are intended solely for the addressee. It
may contain information or opinion which is strictly confidential or is
legally privileged. If you are not the intended recipient you should not
use, disclose, copy, print, distribute or otherwise rely upon the contents
of this email. If you have received this email in error please notify the
sender immediately by email and then permanently delete this email. This
email has been scanned for viruses and inappropriate content by Webroot
Email Security Service. North Tyneside Council does not guarantee this
email to be free of any viruses. It is the responsibility of the recipient
to ensure that this message and any attachments are virus free. This
e-mail may be automatically logged, monitored and/or recorded for legal
purposes.

References

Visible links
1. http://www.northtyneside.gov.uk/foi-disc...
2. mailto:[North Tyneside Borough Council request email]
3. http://www.informationcommissioner.gov.uk/

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