Thank you for contacting South Essex Homes. This is an automated message
to let you know your e-mail has been received; please do not respond to
this e-mail.

If your enquiry is of an urgent nature please telephone the South Essex
Homes Customer Service Centre, the relevant contact numbers can be located
on our website [1]www.southessexhomes.co.uk where you will find a growing
range of web-based services and useful information.

Where your e-mail is seeking a response, you will next receive a reply
from our Customer Service Centre. We aim to reply to all enquiries within
3 working days.

A customer service officer will either:

·         Answer your enquiry in full

·         Advise you that a service request has been made on your behalf
and provide a reference number

·         Let you know that your enquiry has been referred for a
specialist reply

Where appropriate we will also let you know:

·         What will happen next

·         Any timescales that apply

Due to the high numbers of e-mails we receive, we regret we are unable to
respond to those containing unsolicited advertising (‘junk’ mail).

South Essex Homes Customer Service Centre

Southend on Sea Borough Council

Civic Centre
Victoria Avenue
Southend-on-Sea
Essex SS2 6EP

Email: [2][email address]

Web: [3]www.southessexhomes.co.uk

Do It Online...

Apply for it; Book it; Find it; Pay it; Report it; Say it; View it

South Essex Homes Limited is the Arms Length Management Organisation of
Southend on Sea Borough Council Registered in England and Wales

Registered Office:  South Essex Homes Ltd, Civic Centre, Victoria Avenue,
Southend on Sea, Essex, SS2 6FY, Registration Number: 05453601 , VAT
Registration No: 864 0939 01.

 The information in this e-mail and any attachments is confidential and
may be subject to legal professional privilege. It is intended solely for
the attention and use of the named addressee(s). If you are not the
intended recipient, please notify the sender immediately. Unless you are
the intended recipient or his/her representative you are not authorised
to, and must not, read, copy, distribute, use or retain this message or
any part of it.

At present the integrity of e-mail across the Internet cannot be
guaranteed and messages and documents sent via this medium are potentially
at risk. You should perform your own virus checks before opening any
attachments. All liability is excluded to the extent permitted by law for
any claims arising from the use of this medium by Southend Borough
Council.

References

Visible links
1. http://www.southessexhomes.co.uk/
2. mailto:[email address]
3. http://www.southessexhomes.co.uk/

Good morning

Thank you for your e-mail which has been forwarded to the relevant Department for their attention.

Kind regards
Customer Services

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Customer Notice: Please do not e-mail Freedom of Information requests for
Southend Borough Council to individual officers. Please instead direct
them to [1][email address] where our central team will
direct their registration and completion.

Dear M Henry,

Thank you for your request received on 16.10.18 for information under the
Freedom of Information Act 2000. Your request should receive a reply by
13.11.18.

If you have any queries please get in touch quoting the FOI reference
number FOI 07790.

Kind regards,

Dominic Sexton – Corporate Freedom of Information Team – Southend-on-Sea
Borough Council

Creating a Better Southend

( 01702 534929 (Direct) | * [email address] |8 [2]www.southend.gov.uk

Policy, Engagement and Communication l Southend-on-Sea Borough Council |
Floor 2 Civic Centre, Victoria Avenue, Southend on Sea, SS2 6ER

References

Visible links
1. mailto:[email address]
2. http://www.southend.gov.uk/

Dear M Henry,

Re: Freedom of Information Request

I am writing regarding your request for information, which was received on
16.10.18. I apologise for the delay of this response.

In that request you asked us for information below:

o Documents that you have on all health and safety matters of the
windows in the Balmoral community;
o The service details of the windows and the law which it stated that we
have to have them or risk our tenancy.

I can confirm that the search for the information you requested has been
completed and I can advise you of the following:

o Please find attached a copy of the last service report on your
windows.
o If you are a Council Tenant you are required to comply with your
tenancy conditions.  These would have been given to you when you
signed your tenancy agreement and, by signing the tenancy agreement,
you are agreeing to comply with the conditions of the tenancy. As a
landlord, we are required to keep your home in a fit condition, and
your tenancy agreement requires you to assist South Essex Homes in
carrying out its duties. While we would always seek to work with a
tenant, should a tenant refuse access, we would undertake legal action
to gain entry to undertake health and safety works.
o Please find attached a copy of the Tenancy Conditions, where you can
find information regarding ‘Access’ on Page 18.

If you wish to discuss any of the above, please contact me. Please
remember to quote the reference number above in any future communications.

If you are unhappy with the service you have received in relation to your
request and wish to request a review of our response, you should write to
the Head of Policy, Engagement and Communication, Transformation Service,
PO Box 6, Civic Centre, Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER.

If you are not content with the outcome of your review, you can make a
complaint under the Council’s complaints process by writing to Corporate
Complaints Officer, Office of the Chief Executive, PO Box 6, Civic Centre,
Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER.

You can also apply directly to the Information Commissioner (ICO) for a
decision although generally the ICO cannot make a decision unless you have
exhausted the Council’s complaints procedure. The Information Commissioner
can be contacted at: The Information Commissioner’s Office, Wycliffe
House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely,

Dominic Sexton

Knowledge Support Officer

Corporate Freedom of Information Team

Dominic Sexton – Corporate Freedom of Information Team – Southend-on-Sea
Borough Council

Creating a Better Southend

( 01702 534929 (Direct) | * [email address] |8 [1]www.southend.gov.uk

Policy, Engagement and Communication l Southend-on-Sea Borough Council |
Floor 2 Civic Centre, Victoria Avenue, Southend on Sea, SS2 6ER

Safe – clean – healthy – prosperous – excellent – Creating a better
Southend

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