Service Agreement

The request was refused by High Speed Two (HS2) Limited.

Dear High Speed Two (HS2) Limited,

Please provide an unredacted copy of the service agreement between High Speed Two (HS2) Ltd
and Smith Lambert Hampton Ltd Property Management and Estate Services.

Yours faithfully,

David Lake

HS2Enquiries, High Speed Two (HS2) Limited

Thank you for contacting the Helpdesk at High-Speed 2 Limited!  This is an
automated acknowledgement to notify you that we have received your e-mail
and will provide a response as soon as possible.  In accordance with our
Residents' Charter it may take up to 20 working days to receive a
response.  However, we always strive to respond much quicker than this.

This email is scanned and cleared by Websense. HS2 Ltd is registered in
England and Wales. Registration Number 06791686, Registered office High
Speed Two (HS2) Ltd, 2 Snowhill, Queensway, Birmingham, B4 6GA, England.
The information contained in this e-mail is confidential and may also be
subject to legal privilege. It is intended only for the recipient(s) named
above. If you are not named above as a recipient, you must not read, copy,
disclose, forward or otherwise use the information contained in this
email. If you have received this e-mail in error, please notify the sender
(whose contact details are within the original email) immediately by reply
e-mail and delete the message and any attachments without retaining any
copies.

HS2Enquiries, High Speed Two (HS2) Limited

2 Attachments

Dear Mr Lake

 

Thank you for your email which has been forwarded to FOI.

 

Regards

 

 

Simone Wright | Helpdesk | HS2 Ltd

Tel: 08081434434| [1][email address] | [2]Facebook | [3]Twitter |
[4]LinkedIn

High Speed Two (HS2) Limited, 2 Snowhill, Queensway, Birmingham, B4 6GA |
[5]www.gov.uk/hs2

 

HS2Enquiries, High Speed Two (HS2) Limited

Dear Mr Lake,

Thank you for your request for information received today.

We are considering your request under the Freedom of Information Act 2000. We hope to respond as soon as possible and no later than 22 November.

Please note that our reference number for this request is FOI17-1870.

Kind regards,

M Choudhari

M Choudhari | Freedom of Information Adviser | HS2 Ltd 
Tel: 020 7944 4908 | [email address] | Facebook | Twitter | LinkedIn
High Speed Two (HS2) Ltd, One Canada Square, 19th Floor,  London E14 5AB| www.gov.uk/hs2

HS2Enquiries, High Speed Two (HS2) Limited

6 Attachments

Dear Mr Lake,

Thank you for your request for information received 25 October.

We have considered your request under the Freedom of Information Act 2000 and attach our response.

Please note that our reference number for this request is FOI17-1870.

Kind regards,

M Choudhari

M Choudhari | Freedom of Information Adviser | HS2 Ltd 
Tel: 020 7944 4908 | [email address] | Facebook | Twitter | LinkedIn
High Speed Two (HS2) Ltd, One Canada Square, 19th Floor,  London E14 5AB| www.gov.uk/hs2

show quoted sections

Dear HS2Enquiries,

The documents provided do not relate to the FOI17-1870 request made, the exemption provided is not absolute and the public interest outweighs your reasoning for non-disclosure. If you are in any doubt as to your legal standing, Please refer to https://ico.org.uk/action-weve-taken/dec...

This request and decline will now be submitted for review by the Information Commissioner.

Yours sincerely,

David Lake

HS2Enquiries, High Speed Two (HS2) Limited

1 Attachment

Afternoon Mr Lake

 

Thank you for your email to HS2.

 

I have passed your email onto the FOI team as requested.

 

Kind Regards

 

 

Sheila Robinson | Helpdesk | HS2 Ltd

Tel: 08081 434434 | [1][email address] | [2]Facebook | [3]Twitter
| [4]LinkedIn

High Speed Two (HS2) Limited, 2 Snowhill, Queensway, Birmingham, B4 6GA |
[5]www.gov.uk/hs2

[6]cid:image001.png@01D185EE.09244E60

Thank you for your email which will be dealt with by a member of the HS2
Helpdesk team who will provide a response as soon as possible*. If your
enquiry is urgent and requires immediate attention please contact the 24
hour HS2 Helpdesk line directly on our Freephone number 08081 434 434.
 Please note that the HS2 Helpdesk is unable to respond to urgent requests
by email as these take longer to scan and to prepare a rapid response.

*In accordance with our community commitments, we will respond to
questions and complaints quickly and efficiently, with an acknowledgement
within 2 working days, and responding within 20 working days if we cannot
answer the query straight away.

 

DISCLAIMER:  Whilst the information herein has been provided in good
faith, HS2 and its employees make no representation, warranty, assurance
or undertaking as to its adequacy, accuracy or completeness and are not
responsible for any loss or damage whatsoever caused as a result of any
information provided being inaccurate.  You should satisfy yourself of the
accuracy of the information provided by making your own enquiries
including of the documents and websites referred to above.

 

 

 

 

show quoted sections

HS2Enquiries, High Speed Two (HS2) Limited

1 Attachment

Dear Mr Lake,

 

Thank you for your email received this afternoon.

 

We are sorry you are not happy with the response. Please can you confirm
that you would like us to conduct an internal review. The ICO will require
this to be done before they take on any case.

 

Kind regards,

 

M Choudhari

--------------------------------------------------------------------------

M Choudhari | Freedom of Information Adviser | HS2 Ltd 

Tel: 020 7944 4908   | [1][email address] | [2]Facebook |
[3]Twitter | [4]LinkedIn

High Speed Two (HS2) Ltd, One Canada Square, 19th Floor,  London E14 5AB|
[5]www.gov.uk/hs2

 

[6]cid:image001.png@01CEBDD4.53E4C0E0

 

show quoted sections

Dear High Speed Two (HS2) Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of High Speed Two (HS2) Limited's handling of my FOI request 'Service Agreement'.

The documents provided do not relate to the FOI17-1870 request made, the exemption provided is not absolute and the public interest outweighs your reasoning for non-disclosure. If you are in any doubt as to your legal standing, Please refer to https://ico.org.uk/action-weve-taken/dec...

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

David Lake

HS2Enquiries, High Speed Two (HS2) Limited

Dear Mr Lake

 

Thank you for your email which has been forwarded to FOI.

 

Kind regards

 

 

Simone Wright | Helpdesk | HS2 Ltd

Tel: 08081434434| [1][email address] | [2]Facebook | [3]Twitter |
[4]LinkedIn

High Speed Two (HS2) Limited, 2 Snowhill, Queensway, Birmingham, B4 6GA |
[5]www.gov.uk/hs2

Thank you for your email which will be dealt with by a member of the HS2
Helpdesk team who will provide a response as soon as possible*. If your
enquiry is urgent and requires immediate attention please contact the 24
hour HS2 Helpdesk line directly on our Freephone number 08081 434 434.
 Please note that the HS2 Helpdesk is unable to respond to urgent requests
by email as these take longer to scan and to prepare a rapid response.

*In accordance with our community commitments, we will respond to
questions and complaints quickly and efficiently, with an acknowledgement
within 2 working days, and responding within 20 working days if we cannot
answer the query straight away.

 

DISCLAIMER:  Whilst the information herein has been provided in good
faith, HS2 and its employees make no representation, warranty, assurance
or undertaking as to its adequacy, accuracy or completeness and are not
responsible for any loss or damage whatsoever caused as a result of any
information provided being inaccurate.  You should satisfy yourself of the
accuracy of the information provided by making your own enquiries
including of the documents and websites referred to above.

show quoted sections

Dear HS2Enquiries,

I am still awaiting the result of your internal review, you only have until the 4th December 2017 to respond.

Yours sincerely,

David Lake

HS2Enquiries, High Speed Two (HS2) Limited

Thank you for your email which will be dealt with by a member of the HS2
Helpdesk team who will provide a response as soon as possible*. If your
enquiry is urgent and requires immediate attention please contact the 24
hour HS2 Helpdesk line directly on our Freephone number 08081 434 434.

 

Please note that the HS2 Helpdesk is not able to access  emails from 10pm
until 7am on weekdays and from 5pm until 9am on weekends and bank holidays
so all urgent enquiries should be directed to the 24 hour HS2 Helpdesk
line number as above.

 

*In accordance with our community commitments, we will respond to
questions and complaints quickly and efficiently, with an acknowledgement
within 2 working days, and responding within 20 working days if we cannot
answer the query straight away.

This email is scanned and cleared by Websense. HS2 Ltd is registered in
England and Wales. Registration Number 06791686, Registered office High
Speed Two (HS2) Ltd, 2 Snowhill, Queensway, Birmingham, B4 6GA, England.
The information contained in this e-mail is confidential and may also be
subject to legal privilege. It is intended only for the recipient(s) named
above. If you are not named above as a recipient, you must not read, copy,
disclose, forward or otherwise use the information contained in this
email. If you have received this e-mail in error, please notify the sender
(whose contact details are within the original email) immediately by reply
e-mail and delete the message and any attachments without retaining any
copies.

HS2Enquiries, High Speed Two (HS2) Limited

1 Attachment

Afternoon David

 

Thank you for your email to HS2.

 

I have passed your email onto the FOI team.

 

Kind Regards

 

 

Sheila Robinson | Helpdesk | HS2 Ltd

Tel: 08081 434434 | [1][email address] | [2]Facebook | [3]Twitter
| [4]LinkedIn

High Speed Two (HS2) Limited, 2 Snowhill, Queensway, Birmingham, B4 6GA |
[5]www.gov.uk/hs2

[6]cid:image001.png@01D185EE.09244E60

Thank you for your email which will be dealt with by a member of the HS2
Helpdesk team who will provide a response as soon as possible*. If your
enquiry is urgent and requires immediate attention please contact the 24
hour HS2 Helpdesk line directly on our Freephone number 08081 434 434.
 Please note that the HS2 Helpdesk is unable to respond to urgent requests
by email as these take longer to scan and to prepare a rapid response.

*In accordance with our community commitments, we will respond to
questions and complaints quickly and efficiently, with an acknowledgement
within 2 working days, and responding within 20 working days if we cannot
answer the query straight away.

 

 

 

 

 

 

show quoted sections

HS2Enquiries, High Speed Two (HS2) Limited

1 Attachment

Dear Mr Lake,

 

Thank you for your email to HS2 Ltd received this afternoon.

 

Please note that we are processing your review after your clarification
dated 14 November.

 

Kind regards,

 

M Choudhari

 

--------------------------------------------------------------------------

M Choudhari | Freedom of Information Adviser | HS2 Ltd 

Tel: 020 7944 4908   | [1][email address] | [2]Facebook |
[3]Twitter | [4]LinkedIn

High Speed Two (HS2) Ltd, One Canada Square, 19th Floor,  London E14 5AB|
[5]www.gov.uk/hs2

 

[6]cid:image001.png@01CEBDD4.53E4C0E0

 

 

show quoted sections

HS2Enquiries, High Speed Two (HS2) Limited

1 Attachment

Dear Mr Lake,

 

Thank you for your email to HS2 Ltd.

 

Please note that we are processing your review after your clarification
dated 14 November.

The response is due on the 12 December and we hope to get back to you as
soon as possible.

 

Kind regards,

 

M Choudhari

 

 

--------------------------------------------------------------------------

M Choudhari | Freedom of Information Adviser | HS2 Ltd 

Tel: 020 7944 4908   | [1][email address] | [2]Facebook |
[3]Twitter | [4]LinkedIn

High Speed Two (HS2) Ltd, One Canada Square, 19th Floor,  London E14 5AB|
[5]www.gov.uk/hs2

 

[6]cid:image001.png@01CEBDD4.53E4C0E0

 

From: HS2Enquiries
Sent: 30 November 2017 15:43
To: 'David Lake' <[FOI #440819 email]>
Subject: FOI17-1870R Service Agreement

 

Dear Mr Lake,

 

Thank you for your email to HS2 Ltd received this afternoon.

 

Please note that we are processing your review after your clarification
dated 14 November.

 

Kind regards,

 

M Choudhari

 

--------------------------------------------------------------------------

M Choudhari | Freedom of Information Adviser | HS2 Ltd 

Tel: 020 7944 4908   | [7][email address] | [8]Facebook |
[9]Twitter | [10]LinkedIn

High Speed Two (HS2) Ltd, One Canada Square, 19th Floor,  London E14 5AB|
[11]www.gov.uk/hs2

 

[12]cid:image001.png@01CEBDD4.53E4C0E0

 

 

show quoted sections

Dear HS2Enquiries,

I have now reported the matter to the Information Commissioner, You have failed to comply with the request and appear not to have completed an internal review within 20 days.

Yours sincerely,

David Lake

HS2Enquiries, High Speed Two (HS2) Limited

1 Attachment

Dear Mr Lake                            

 

Thank you for your email which has been forwarded to FOI.

 

Kind regards

 

 

Simone Wright | Helpdesk | HS2 Ltd

Tel: 08081434434| [1][email address] | [2]Facebook | [3]Twitter |
[4]LinkedIn

High Speed Two (HS2) Limited, 2 Snowhill, Queensway, Birmingham, B4 6GA |
[5]www.gov.uk/hs2

Thank you for your email which will be dealt with by a member of the HS2
Helpdesk team who will provide a response as soon as possible*. If your
enquiry is urgent and requires immediate attention please contact the 24
hour HS2 Helpdesk line directly on our Freephone number 08081 434 434.
 Please note that the HS2 Helpdesk is unable to respond to urgent requests
by email as these take longer to scan and to prepare a rapid response.

*In accordance with our community commitments, we will respond to
questions and complaints quickly and efficiently, with an acknowledgement
within 2 working days, and responding within 20 working days if we cannot
answer the query straight away.

 

 

show quoted sections

HS2Enquiries, High Speed Two (HS2) Limited

3 Attachments

Dear Mr Lake,

 

Further to your request for an internal review received on the 14
November.

 

We have considered your request under the Freedom of Information Act 2000
and attach our response.

 

Please note that our reference number for this request is FOI17-1870R.

 

Kind regards,

 

M Choudhari

 

 

--------------------------------------------------------------------------

M Choudhari | Freedom of Information Adviser | HS2 Ltd 

Tel: 020 7944 4908   | [1][email address] | [2]Facebook |
[3]Twitter | [4]LinkedIn

High Speed Two (HS2) Ltd, One Canada Square, 19th Floor,  London E14 5AB|
[5]www.gov.uk/hs2

 

[6]cid:image001.png@01CEBDD4.53E4C0E0

 

From: HS2Enquiries
Sent: 04 December 2017 10:22
To: 'David Lake' <[FOI #440819 email]>
Subject: FOI17-1870R Service Agreement

 

Dear Mr Lake,

 

Thank you for your email to HS2 Ltd.

 

Please note that we are processing your review after your clarification
dated 14 November.

The response is due on the 12 December and we hope to get back to you as
soon as possible.

 

Kind regards,

 

M Choudhari

 

 

--------------------------------------------------------------------------

M Choudhari | Freedom of Information Adviser | HS2 Ltd 

Tel: 020 7944 4908   | [7][email address] | [8]Facebook |
[9]Twitter | [10]LinkedIn

High Speed Two (HS2) Ltd, One Canada Square, 19th Floor,  London E14 5AB|
[11]www.gov.uk/hs2

 

[12]cid:image001.png@01CEBDD4.53E4C0E0

 

From: HS2Enquiries
Sent: 30 November 2017 15:43
To: 'David Lake' <[13][FOI #440819 email]>
Subject: FOI17-1870R Service Agreement

 

Dear Mr Lake,

 

Thank you for your email to HS2 Ltd received this afternoon.

 

Please note that we are processing your review after your clarification
dated 14 November.

 

Kind regards,

 

M Choudhari

 

--------------------------------------------------------------------------

M Choudhari | Freedom of Information Adviser | HS2 Ltd 

Tel: 020 7944 4908   | [14][email address] | [15]Facebook |
[16]Twitter | [17]LinkedIn

High Speed Two (HS2) Ltd, One Canada Square, 19th Floor,  London E14 5AB|
[18]www.gov.uk/hs2

 

[19]cid:image001.png@01CEBDD4.53E4C0E0

 

 

show quoted sections

HS2Enquiries, High Speed Two (HS2) Limited

3 Attachments

Dear Mr Lake,

 

Following your complaint to the ICO regarding your FOI request, reference
FOI17 1870R, we have now reviewed the way your information request has
been handled.

 

Please find attached our response.

 

Kind regards

 

 

V Roberts | Briefings, Correspondence and FOI Manager | HS2 Ltd       

Tel: 08081 434 434 (Freephone number)| [1][email address]|
[2]Facebook | [3]Twitter | [4]LinkedIn

High Speed Two (HS2) Limited , Two Snowhill, Snow Hill Queensway,
Birmingham, B4 6GA  | [5]www.gov.uk/hs2

 

 

 

This email is scanned and cleared by Websense. HS2 Ltd is registered in
England and Wales. Registration Number 06791686, Registered office High
Speed Two (HS2) Ltd, 2 Snowhill, Queensway, Birmingham, B4 6GA, England.
The information contained in this e-mail is confidential and may also be
subject to legal privilege. It is intended only for the recipient(s) named
above. If you are not named above as a recipient, you must not read, copy,
disclose, forward or otherwise use the information contained in this
email. If you have received this e-mail in error, please notify the sender
(whose contact details are within the original email) immediately by reply
e-mail and delete the message and any attachments without retaining any
copies.

References

Visible links
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2. http://www.facebook.com/HS2ltd
3. http://www.twitter.com/hs2ltd
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5. http://www.gov.uk/hs2

David Lake left an annotation ()

This Rewuest has been referred to the information commissioner as they did not comply. We are awaiting the outcome of the investigation.