Serious Incident reporting Criteria and Process
Dear Pennine Care NHS Foundation Trust,
Under the Freedom of Information Act :
• Please can you share your serious incident reporting criteria and process
• Are all patients that are admitted to a caseload who die unexpectedly reported as a serious incident for the organisation?
• If not – what criteria do you use?
Yours faithfully,
Anne Chaplin
Dear Ms Chaplin,
FOI ref: 2018/1618
Thank you for your request for information dated 9^th October 2018.
We will consider your request under the Freedom of Information Act 2000.
You should receive a response within 20 working days - in this case by
6^th November 2018. Please be aware, the information you have requested
may not be disclosed to you if it is exempt.
We will inform you if:
• we are unable to achieve the 20 working day deadline. We
aim to give you a revised due date as soon as possible.
• we are unable to give you the information as responding to
your request exceeds the ‘appropriate limit’. This would apply if it would
take us longer than 18 hours to retrieve, collate and provide the
information you request.
• your request (in full or in part) needs be transferred to
another public authority to obtain the information you have requested
If you have any questions about this request, please contact me quoting
the reference number above.
Yours sincerely,
Julie Higginbottom
Information Governance Administrator
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne OL6 7SR
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Dear Ms Chaplin,
FOI ref: 2018/1618
Further to your email below, I can now respond to your request dated 9^th
October 2018.
Following receipt of your request, searches were conducted within Pennine
Care NHS Foundation Trust (the Trust) to locate the requested information
and I can confirm that the information requested is held by the Trust.
1. Please can you share your serious incident reporting criteria and
process
Please find current policy attached.
Please be advised; as part of the Trust policy review process this policy
is currently under review. The attached policy remains current until the
review process is completed, but approval and publication is expected
imminently.
2. Are all patients that are admitted to a caseload who die unexpectedly
reported as a serious incident for the organisation?
We require that all unexpected deaths of patients/service users are
reported as an incident. However they would not necessarily be reported as
a Serious Incident.
For example, if a person under the care of a community mental health team
died unexpectedly as a result of a stroke or heart attack, this would be
reported as an incident, but we would not report this via STEIS (Strategic
Executive Information System) as a Serious incident.
If not – what criteria do you use?
This decision would be taken referencing the guidance in the SI Framework
2015
[1]https://www.england.nhs.uk/wp-content/up....
Please see the information below:
[2]cid:image001.png@01D466D8.A425B250
[3]cid:image002.png@01D466D8.A425B250
Complaint Rights
Your attention is drawn to the details below, which outline your right of
complaint.
Should you have any further queries concerning this matter, please email,
write or contact the team on telephone number 0161 716 3147 quoting the
reference number above.
Yours sincerely
Julie Higginbottom
Information Governance Administrator
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne OL6 7SR
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COMPLAINT RIGHTS
Are you unhappy with how your request has been handled or do you think the
decision is incorrect?
You have the right to require Pennine Care NHS Foundation Trust to review
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Prior to lodging a formal complaint you are welcome and encouraged to
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Ask to have the decision looked at again –
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That person will be able to discuss the decision, explain any issues and
assist with any problems.
Complaint
If you are dissatisfied with the handling procedures or the decision of
Pennine Care NHS Foundation Trust made under the Freedom of Information
Act 2000 regarding access to information, you can lodge a complaint with
Pennine Care NHS Foundation Trust to have the decision reviewed.
Complaints should be made in writing and addressed:
The Information Governance Manager
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne OL6 7SR
If email is preferred, complaints may be sent to
[5][Pennine Care NHS Foundation Trust request email].
The Information Commissioner
After lodging a complaint with Pennine Care NHS Foundation Trust if you
are still dissatisfied with the decision you can make an application to
the Information Commissioner for a decision on whether the request for
information has been dealt with in accordance with the requirements of the
Act.
For information on how to make an application to the Information
Commissioner please visit their website at [6]www.ico.org.uk
Alternatively, phone or write to:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700
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