Dear Ms Edwards,

FREEDOM OF INFORMATION ACT 2000 - SECTION 8 REQUEST

I am writing regarding your request for information dated 08/06/2021. In
order to process your request, we will need to seek some further
information from you.

As per the Freedom of Information Act 2000 (below) and ICO guidance, all
FOI requests must include the requester’s full name in to be considered a
valid request under Section 8 of the Act.
([1]https://ico.org.uk/for-organisations/gui...)

8          Request for information.

(1)        In this Act any reference to a “request for information” is a
reference to such a request which—

(a) is in writing

(b) states the name of the applicant and an address for correspondence

I would be grateful if you could please provide your full name in order
for us to process your request. In the meantime, your request will be
placed on hold.

Kind regards,

Information Governance Officer

E: [2][Oxleas NHS Foundation Trust request email]

Oxleas NHS Foundation Trust | Bracken House | Bracton Lane | Leyton Cross
Road | Dartford | Kent | DA2 7AF

══════════════════════════════════════════════════════════════════════════

From: Miss edwards <[FOI #763873 email]>
Sent: 08 June 2021 18:58
To: FOI (OXLEAS NHS FOUNDATION TRUST) <[email address]>
Subject: Freedom of Information request - Serenity Integrated Mentoring
(SIM) and the High Intensity Network (HIN)
 
Dear Oxleas NHS Foundation Trust,

In 2016, Sgt. Paul Jennings was awarded an NHS Innovation Accelerator
(NIA) Fellowship to develop his pilot intervention targeting people who
use mental health services, and are deemed “high intensity users” of
emergency services.  This intervention, originally known as the Integrated
Recovery Programme, became known as Serenity Integrated Mentoring (SIM)
and involved the establishment of the High Intensity Network (HIN).  After
being awarded a NIA Fellowship, SIM was adopted by the Academic Health
Science Network (AHSN) in 2018 for national implementation across NHS
England at pace and scale.   Your organisation was an implementation
site.  You may use an alternative name within your trust for the service
that you provide based on the principles and components of SIM and HIN,
therefore for the purposes of this FOI, please substitute SIM wherever it
appears with your local service name.  For clarity, SIM and HIN services
and interventions are those that target people who use mental health
services, who are also deemed “high intensity users” of services, and
include at least one of the following components:-

Are delivered by or with a police officer;

Involve restricting or placing a limit on the contact a person can have
with services (police, A&E, mental health services, ambulance).  This may
involve the development of a written document, known as a ‘Response Plan’,
‘Behaviour Management Plan’ or may be called something else in your
organisation;

Involve withholding contact, assessment and / or treatment by services
(police, A&E, mental health services, ambulance).  Again this may involve
the development of a written document.

My FOI request is as follows:-

Please provide in electronic format any and all information (including
related documentation or other supporting data that is eligible for
disclosure under the Freedom of Information Act) held relating to the
following:

1.   Training received from SIM and HIN by staff in your organisation,
including the dates on which training occurred, the number of attendees
and their profession.

2.  Your organisation’s independent scrutiny of the evidence base in
relation to SIM prior to its implementation.

3. Your organisation’s independent scrutiny of SIM and HIN’s compliance
with data governance procedures and the GDPR.

4.  Your organisation’s Equality Impact Assessments in relation to SIM and
HIN.

5.  Your organisation’s risk assessment in relation to SIM and HIN.

6.  Your organisation’s operational and organisational policies and
procedures relating to SIM and HIN.

7.  The number of service users who have received SIM within your
organisation since the service commenced, to the present day.  Please
provide a breakdown of the gender of service users and their primary
diagnosis.

8.  The composition of your organisation's SIM team.  Please include
details relating to profession and banding of team members.

9. Anonymised incidents and serious incidents recorded on Datix (or
alternative system) relating to SIM since its implementation within your
organisation to the present day.   Please provide details about the number
of incidents and their nature.

10.  Anonymised complaints and / or concerns from staff and / or service
users pertaining to SIM and HIN within your organisation.  Please provide
details about the number of complaints and / or concerns and their nature.

11.  Any evaluation, audit or research conducted by your organisation in
relation to SIM and HIN.

12.   Financial details pertaining to the cost of SIM within your
organisation to date.  Please include all costs associated with the
service, for example, salary, resources, training and expenses.  Please
detail where funding for the service was obtained, for example from
internal budgets or from external funding.

13.  Details about the decision-making process relating to adopting SIM
within your organisation.  Please provide details about when and where SIM
was approved for adoption in your organisation, for example at a board
meeting or at a senior management meeting.  Please provide minutes of this
meeting.

I understand that you have a legal obligation under the Freedom of
Information Act (2000) to respond to this request within 20 working days.
I therefore request that you acknowledge this request as soon as possible
and send a full response by 06/07/21.  Please do get in touch if you
require any clarification, or if you anticipate the work involved will
exceed the allocated hours.

Kind regards,

Ms B Edwards

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #763873 email]

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manager to link to us from your organisation's FOI page.

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Dear Ms Edwards, 
 
Apologies for the confusion, however, I would be grateful if you could
please provide your full first name.
As per our previous email, FOI requests must include the requester’s full
name in order to be considered a valid request under Section 8 of the
Act. Once we have received this, we can begin processing your request
under the terms of the Freedom of Information Act 2000. 
 
Kind regards
 
 
Paul Bransgrove

Information Governance Officer

E: [1][Oxleas NHS Foundation Trust request email]

Oxleas NHS Foundation Trust | Bracken House | Bracton Lane | Leyton Cross
Road | Dartford | Kent | DA2 7AF

══════════════════════════════════════════════════════════════════════════

From: Miss edwards <[FOI #763873 email]>
Sent: 09 June 2021 14:22
To: FOI (OXLEAS NHS FOUNDATION TRUST) <[email address]>
Subject: Re: FOI 7183 - Freedom of Information request - Serenity
Integrated Mentoring (SIM) and the High Intensity Network (HIN)
 
Dear FOI (OXLEAS NHS FOUNDATION TRUST),

As per your request, my full name is Ms B. M. Edwards

Yours sincerely,

Ms B. Edwards

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Dear Ms Edwards,
FREEDOM OF INFORMATION ACT 2000 - SECTION 8 REQUEST
         
Thank you for your email dated 09/06/2021. Your request is being managed
under the terms of the Freedom of Information Act 2000. 
We aim to provide you with a response within 20 working days as per the
statutory time limit, therefore you should receive a response by
07/07/2021. However, this may take longer where certain exemptions apply
or depending on the nature of your request. We will let you know in
advance if we need more time to complete your request. Please note that we
are making every effort to respond to all FOI requests within the
statutory time frame, however, due to the pandemic we are experiencing
some delays due to staff shortage and reduced capacity.
          
Should you have any queries in the meantime, please do not hesitate to
contact us at this address. Please remember to quote the reference number
above in any future communications.
               
For further information about the Freedom of Information Act, please
visit [1]www.ico.org.uk
[2]

[3]Home | ICO
ICO calls on UK businesses to prepare to keep data flowing at the end of
the transition period. Businesses urged to check whether they are impacted
before 31 December.
www.ico.org.uk

  
Kind regards
       
         
Paul Bransgrove
Information Governance Officer
E: [Oxleas NHS Foundation Trust request email]
Oxleas NHS Foundation Trust | Bracken House | Bracton Lane | Leyton Cross
Road | Dartford | Kent | DA2 7AF

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Dear Ms Edwards, 

Please find attached our response to your request under the Freedom of
Information Act 2000 referenced FOI 7183.

Kind regards,

Paul Bransgrove

Information Governance Officer

Email: [1][Oxleas NHS Foundation Trust request email]

Oxleas NHS Foundation Trust / Bracken House / Bracton Lane / Leyton Cross
Road/ Dartford, Kent / DA2 7AF

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Dear Ms B Edwards,

FREEDOM OF INFORMATION ACT 2000 – INTERNAL REVIEW

Thank you for your email dated 20/07/2021, requesting an internal review
into the handling of your Freedom of Information request.

We will endeavour to provide you with a full response within 20 working
days, therefore you should receive a response by 17/08/2021. However,
depending on the complexity or nature of your request, it may be necessary
to extend this deadline. If this is the case, we will let you know in
advance.

Should you have any queries in the meantime, please do not hesitate to
contact us on the details below. Please remember to quote the reference
number above in any future communications.

For further information about the Freedom of Information Act, please visit
[1]https://ico.org.uk/

Kind regards,

Information Governance Office

E: [2][Oxleas NHS Foundation Trust request email]

Oxleas NHS Foundation Trust | Bracken House | Bracton Lane | Leyton Cross
Road | Dartford | Kent | DA2 7AF

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Dear Ms Edwards,

Please find attached our response to your request for an internal review
of FOI request ref: FOI 7183. 

Kind regards,

Paul Bransgrove

Information Governance Officer

Email: [1][Oxleas NHS Foundation Trust request email]

Oxleas NHS Foundation Trust / Bracken House / Bracton Lane / Leyton Cross
Road/ Dartford, Kent / DA2 7AF

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