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SEND complaints policy and procedure Nov 2019

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Dear Wirral Metropolitan Borough Council,

Please can you provide me with the SEND complaints procedure that you have created in November 2019 and distributed only to selected parent carers of SEND children, I have searched for the new policy on the local offer and it is not there.

Please also provide me with details of the consultation process you undertook in creating this document as I am a parent carer of a child with SEND who has an EHCP and not aware any consultation process on this new policy has taken place. Please provide me with the dates and how many parent carers took part in the consultation. Please also provide me with details of how you selected those parent carers to consult with.

Please also provide me with the details of who created the criteria and areas allowed to be complained about as these are very narrow and do not cover all areas of SEND as per the children and families act 2014.

Please also provide me with details of how the vexatious complaints procedure will be used in conjunction with this new policy and how you determine what is a genuine complaint against a vexatious complaint as the policy does not make it clear.

Yours faithfully,

Louise Reecejones
Very concerned parent of an SEND child

Dalton, Chelsea, Wirral Metropolitan Borough Council

Dear Ms Reecejones,

 

Thank you for your recent FOI request, submitted under the Freedom of
Information Act 2000. Please see our responses alongside your queries
below.

 

Please can you provide me with the SEND complaints procedure that you have
created in November 2019 and distributed only to selected parent carers of
SEND children, I have searched for the new policy on the local offer and
it is not there.

SEND complaints procedure – here is the link
[1]https://www.wirral.gov.uk/about-council/....
Document has also been provided for upload on to Local Offer.

 

Please also provide me with details of the consultation process you
undertook in creating this document as I am a parent carer of a child with
SEND who has an EHCP and not aware any consultation process on this new
policy has taken place. Please provide me with the dates and how many
parent carers took part in the consultation. Please also provide me with
details of how you selected those parent carers to consult with.

Nil response – no recorded information.

 

Please also provide me with the details of who created the criteria and
areas allowed to be complained about as these are very narrow and do not
cover all areas of SEND as per the children and families act 2014.

Approved by DMT.

 

Please also provide me with details of how the vexatious complaints
procedure will be used in conjunction with this new policy and how you
determine what is a genuine complaint against a vexatious complaint as the
policy does not make it clear.

No recorded information.  

 

I trust this assists you with your enquiries.

 

You have the right under Section 17 of the Freedom of Information Act 2000
to ask for an internal review if you are dissatisfied with the information
provided to you. Please direct any request for an internal review to
[2][Wirral Borough Council request email] and your request will be allocated for
review.

 

Yours sincerely,

 

 

Chelsea Dalton

Information Management Officer

Business Management - ICT

Treasury Building

Argyle Street

Birkenhead

Wirral

CH41 1AH

Tel: 0151 666 5201

[3][Wirral Borough Council request email]

 

 

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References

Visible links
1. https://www.wirral.gov.uk/about-council/...
2. mailto:[Wirral Borough Council request email]
3. mailto:[Wirral Borough Council request email]

Dear Wirral Metropolitan Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Wirral Metropolitan Borough Council's handling of my FOI request 'SEND complaints policy and procedure Nov 2019'.

My FOI has not been answered and Wirral Council have published a new policy without any consultation. The policy does not cover all aspects of SEND as is very limiting in its capacity. I would request that the legal department review this policy as a matter of urgency for its legality.

I also request this document is put to consultation as soon as possible in a view of coproduction and in line with the children’s and family act 2014

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Louise reecejones

InfoMgr, FinDMT, Wirral Metropolitan Borough Council

Dear Ms Reece-Jones

 

Thank you for your email below. 

An internal review can be requested where you are dissatisfied with the
manner in which your request was handled, i.e. your request was not dealt
with within 20 working day limit, information was withheld or you believe
that we have not fully answered your FOI request. 

 

A full and timely response was given to your FOI request.  Having
considered your comments, you appear to be unhappy with the implications
of the information provided to you and are asking the Council to take
actions - such as consultation, legal review.  This is not within the
remit of an internal review under Freedom of Information Act 2000. 

 

The appropriate action would be to lodge a complaint via the Council's
formal complaints process.  Further information can be found at the
following link:
[1]https://www.wirral.gov.uk/about-council/...

 

Your request for an internal review is refused and we trust the above
provides a full explanation in this regard.  You may contact the
Information Commissioner's Office for further advice if you wish to do so,
they can be contacted at [2]https://ico.org.uk/global/contact-us/

 

 

Yours sincerely

 

 

Lynette Paterson

Principal Information Management Officer

Wirral Council

Business Management - ICT

Treasury Building

Argyle Street

Birkenhead

Wirral

CH41 1AH

 

Tel: 0151 691 8201

[3][Wirral Borough Council request email]

 

 

This information supplied to you is copyrighted and continues to be
protected by the Copyright, Designs and Patents Act 1988.   You are free
to use it for your own purposes, including any non commercial research you
are doing and for the purposes of news reporting. Any other reuse, for
example commercial publication, would require our specific permission, may
involve licensing and the application of a charge

 

 

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