Security guard training at Sainsburys Local Chalk Farm Road

Miranda Thompson made this Freedom of Information request to Sainsbury’s Supermarkets Limited

Sainsbury’s Supermarkets Limited did not have the information requested.

From: Miranda Thompson

18 October 2010

Dear Sainsbury’s Supermarkets Limited,

I would like a break-down of the training security guards employed
by Sainsburys Local receive specifically within Haverstock at the
Sainsburys Local on Chalk Farm Road. I would like to know:
a) What training they received – i.e. in accordance with any
standard schemes for security guards.
b) Where they are trained – for example, instore.
c) How long the training lasts?
d) How often security guards at the store are reviewed or
re-trained

If this request is too broad in any way then I would expect under
your section 16 duty to provide advice and assistance that you will
contact me to negotiate a way to make this request manageable.

If you don’t hold the information but know where it is held then
please can you inform me of this and if possible transfer the
request to that public body.

I would be grateful if you could confirm that you have received
this email, and I look forward to your response within the
statutory time limits. Thank you for your consideration of this
request.

Yours faithfully,

Miranda Thompson

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Sainsbury’s Supermarkets Limited

18 October 2010

Thanks for your email. We appreciate you taking the time to get in touch
as your feedback is important to us.

We take all our customers’ comments seriously and we want to make sure
we fully investigate your concerns, which could take up to two days.
We’re working really hard to respond as quickly as we can and we’ll
come back to you as soon as possible.

Thank you for your patience.

The Customer Service Team

Sainsbury’s Supermarkets Ltd.

0800 636262

[1]www.sainsburys.co.uk

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Sainsbury’s Supermarkets Limited

21 October 2010

Dear Miranda

Thanks for your email.

We appreciate you taking the time to get in touch as your feedback is
important to us.

We want to ensure you receive great service, so I need to investigate your
query, about your request for various pieces of information on our
security guards, a little further.

I***ll be back in touch as soon as possible.

Thanks for your patience.

Kind regards

Eilidh Roe
Customer Manager
[THREAD ID:1-3YMWNF]

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Sainsbury’s Supermarkets Limited

21 October 2010

Dear Miranda

Thanks for your email. Sainsbury's do not currently employ any security
guards, but have partnerships in serveral areas of the country with
companies who provide guards. Can I please enquire as to the reason for
your questions?

I look forward to hearing fom you.

Kind regards

Fraser McFarlane
Customer Manager

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