Secured Services 2013
Dear Tyne and Wear Passenger Transport Executive,
Could you please provide me with the following information, under the Freedom of Information Act?
1) Please provide a list of bus services for the current financial year, that Nexus;
a) Fully secure.
b) Partially secure.
c) Contracted services (e.g. Sunderland Connect or Quaylink).
All three lists should clearly indicate the route number, operator, contract start & end date, and any additional requirements e.g. minimum seats (if held).
2) Please provide me with performance records around Compass operating the service 23, specifically;
a) Number of complaints received.
b) Reason for termination of contract.
Thanks in advance.
Yours faithfully,
Mr Hedley
Dear Mr Hedley,
Thank you for your e-mail which has been passed to me as the person within Nexus responsible for responding to FOI requests.
I shall make enquiries in order to ascertain the information requested and respond to you in due course.
Yours Faithfully
Colin Whittle
Head of Legal Services
Nexus, Nexus House, St James' Boulevard, Newcastle Upon Tyne, NE1 4AX
Telephone 0191 2033239 / Fax 0191 2033180
Dear Mr Hedley,
I refer to our exchange of e-mails in respect of your FOI request and respond below by following your numbering;
1)I attach a spreadsheet containing the information requested in 1 a) b) c) .
2)a) 6 formal complaints were received directly by the Contract Management section concerning the Compass operation on service 23 during the term of the contract.
b) the contract was terminated by mutual agreement.
Yours Faithfully
Colin Whittle
Head of Legal Services
Nexus, Nexus House, St James' Boulevard, Newcastle Upon Tyne, NE1 4AX
Telephone 0191 2033239 / Fax 0191 2033180
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