Scripts and CSA Handbooks

Aidan Beaumont made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Transport for London,

Please, can I be provided with all scripts provided to stations to be used over the PA systems as well as the scripts used for announcements on the trains?

Can I also be provided with the up to date ticketing guide given to Customer Service Assistants as well as any other guidance and handbooks given to them?

I would be happy to take these in either digital or physical versions, whichever is easier for you.

Yours faithfully,

Aidan Beaumont

FOI, Transport for London

Dear Mr Beaumont

TfL Ref: 0576-1617

Thank you for your email received by Transport for London (TfL) on 6 June 2016. I apologise for the delay in acknowledging your correspondence/

Your request will be processed in accordance with the requirements of the Freedom of Information Act and TfL’s information access policy.

A response will be provided to you by 4 July 2016. We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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Dear FOI,

This is just a reminder that you have passed the deadline for this FOI request. (July 4th)

Please can I get an update? I am happy to honour an extension of time.

Yours sincerely,

Aidan Beaumont

FOI, Transport for London

2 Attachments

  • Attachment

    Freedom of Information request.html

    10K Download

  • Attachment

    0576 1617 A.zip

    1.9M Download

Dear Mr Beaumont,

TfL Ref: 0576-1617

Thank you for your further email received by us 6 July 2016 concerning your Freedom of Information request.

I can advise that a response was sent on 4 July 2016, please see the attached file. Unfortunately one of the PDF files is rather large and has exceeded the size capacity limit and so I have re-sent the attachments in two zip files with a second email to follow.

I am sorry that these did not reach you initially but hope that this information is useful.

Kind regards

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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Dear FOI,

I have only received one half of the files.

Yours sincerely,

Aidan Beaumont

FOI, Transport for London

1 Attachment

Dear Mr Beaumont

TfL Ref: 0576-1617

Further to my previous email, please find attached a copy of the remaining zip file containing a copy of the S Stock DVA script and information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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FOI, Transport for London

1 Attachment

Dear Mr Beaumont

TfL Ref: 0576-1617

Further to my previous email, please find attached a copy of the remaining zip file containing a copy of the S Stock DVA script and information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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