Dear Transport Scotland,


Pursuant to the general right of access to information held by a scottish public authority under the Freedom of Information (Scotland) Act 2002 I make the following request for information:

Transport Scotland recently instructed Abellio Scotrail to draw up an improvement plan following widespread public disatisfaction about its reliability and level of service. I understand that this impreovement plan has been completed and provided to Transport Scotland by Abellio Scotrail. I have been unable to find a copy of it in the public domain and I therefore request the full content of the whole of that Improvement plan including all apendicies.

I look forward to recieving your substantive response within the statutory 20 working day deadline.

Yours faithfully,
Alistair P Sloan

Transport Scotland

 Your e-mail will now be forwarded to the appropriate person within the
agency for them to take any action. If a response is required this will be
given within 20 working days.

Thank you.

Transport Scotland:

0141 272 7100

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Transport Scotland

1 Attachment

Dear Mr Sloan
Please find attached response to your recent FOI request
Kind regards
Allan Anderson
Rail Policy Manager
Rail Directorate
Tel: 0141 272 7108
Blackberry:07799 370106
Transport Scotland
Buchanan House
58 Port Dundas Road
G4 0HF
(Please note that as of 1 February my email address has changed to
[2][email address])
For agency and travel information visit our [3]website

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