ScotRail Improvement plan

Alistair P Sloan made this Freedom of Information request to Transport Scotland

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Transport Scotland,


Pursuant to the general right of access to information held by a scottish public authority under the Freedom of Information (Scotland) Act 2002 I make the following request for information:

Transport Scotland recently instructed Abellio Scotrail to draw up an improvement plan following widespread public disatisfaction about its reliability and level of service. I understand that this impreovement plan has been completed and provided to Transport Scotland by Abellio Scotrail. I have been unable to find a copy of it in the public domain and I therefore request the full content of the whole of that Improvement plan including all apendicies.

I look forward to recieving your substantive response within the statutory 20 working day deadline.

Yours faithfully,
Alistair P Sloan

Transport Scotland

 Your e-mail will now be forwarded to the appropriate person within the
agency for them to take any action. If a response is required this will be
given within 20 working days.

Thank you.

Transport Scotland:

0141 272 7100

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Transport Scotland

1 Attachment

Dear Mr Sloan
Please find attached response to your recent FOI request
Kind regards
Allan Anderson
Rail Policy Manager
Rail Directorate
Tel: 0141 272 7108
Blackberry:07799 370106
Transport Scotland
Buchanan House
58 Port Dundas Road
G4 0HF
(Please note that as of 1 February my email address has changed to
[2][email address])
For agency and travel information visit our [3]website

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