Scope of Agilisys contract

john smith made this Freedom of Information request to Wigan Metropolitan Borough Council

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The request was successful.

Dear Wigan Metropolitan Borough Council,

Q1 : Please provide details of the scope of services provided by Agilisys
Q2 : Please provide a copy of, or reference to, the original OJEU procurement notice which listed the scope of the procurement

Yours faithfully,

John Smith

Wigan Metropolitan Borough Council

Please quote ID 5876 on all correspondence/emails/faxes
 

 

Dear Sir / Madam

I am emailing to confirm the receipt of your recent FOI request to Wigan Council.

We will respond as soon as possible and in any case no later than 20th June 2014 , which is 20 working days after the receipt of your request.

If you have any comments or questions in the meantime, please direct them to [Wigan Council request email], or at Wigan Council, Town Hall, Library Street, Wigan WN1 1YN.

Your contact is Sharon Crippin.

Regards

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Wigan Metropolitan Borough Council

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Dear Mr Smith
I am writing to respond to your freedom of information request recently
received.  This request has been handled under the Freedom of Information
Act 2000.

The response to your request is detailed below.

Q1 : Please provide details of the scope of services provided by Agilisys
Agilisys provide a full managed ICT service to Wigan Council.
This includes services described under 32 service descriptions listed
below:

SD01 Service Management
SD02 Communication
SD03 IT Configuration Management
SD04 Business Continuity & Disaster Recovery
SD05 eMail
SD06 End User Devices
SD07 Management Reporting
SD08 Firewall & Network
SD09 Security
SD10 Server & Midrange Environments
SD11 Service Desk
SD12 Audit
SD13 Service Requests
SD14 Third Party Management
SD15 Application Development
SD16 Application Delivery
SD17 Application Support
SD18 Business Analysis
SD19 Business Intelligence
SD20 Data Transfer
SD21 DBA
SD22 Agile Working
SD23 Asset Management
SD24 Oracle eBusiness Suite
SD25 Project Programme Management
SD26 Telephony Solution
SD27 Training
SD28 Schools Support
SD29 Cabling
SD30 Video
SD31 Mobile Connectivity
SD32 Print Unit

This is as described in the OJEU notice below.
Q2 : Please provide a copy of, or reference to, the original OJEU
procurement notice which listed the scope of the procurement
If you are unhappy with any aspect of this response, an independent senior
officer will review this decision. Please let me know if you would like to
arrange this.
You can also complain to the Information Commissioner, who is the
regulator for Freedom of Information. His website is
[1]www.informationcommisioner.gov.uk and his helpline number is 0303
1231113.
His staff may ask you to exhaust our internal complaints procedure if you
choose to complain to his office now.
May I take this opportunity to apologise for the delay in responding to
your request, this is due to the high volumes currently being received.
 
Yours Sincerely
 
 
Sharon Crippin
Data Protection and Freedom of Information Officer
Resources Directorate
Legal & Risk
Wigan Council
Town Hall
Wigan
WN1 1YN
Tel: (01942) 827002    Internal: 2002
email:  [email address]
[2]www.wigan.gov.uk
 
 
>>Corporate Disclaimer<<
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom
they are addressed. If you have received this email in error please
notify the system manager.

Email may be automatically logged, monitored and/or recorded
for legal purposes.

As a public body, the Council may be required to disclose this
email or any response to it under the Freedom of Information
Act 2000 unless the information in it is covered by one of the
exemptions in the Act.

This footnote also confirms that this email has been swept for
the presence of computer viruses.

References

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