Scooter Parking Charges

Anthony Cannon made this Freedom of Information request to Westminster City Council

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Dear Sir or Madam,

I've recently discovered that I can legally park my scooter in Westminster covered car parks for free whilst on street parking is charged at £1 per day.

The first thing that struck me is why isn't free covered parking advertised? If it is, can you tell me where? Is it advertised in or around the covered car parks?

When I pay to park in bays on the street, my scooter gets moved around and even has been taken off the stand and allowed to stand wedged in, it has also been moved out of the bay completely. Why should I pay for that privilege when I can park in a marked out bay for free in a covered parking lot?

Lastly, it doesn't seem fair that I now park for free, with security and patrols, whilst remaining protected from the weather and yet a week ago I was paying to stand in the weather with mobile phone in hand to pay for none of that at all. What is the rationale behind that? If you were considerate about your customers, how do you justify that we pay for nothing and yet get protection for no charge at all?

Not really part of this, but just an added comment, the pay by phone system is really atrocious and I'm so glad I don't have to deal with it any more!

Yours faithfully,

Anthony Cannon

Westminster City Council

Confirmation of Freedom Of Information Request

Thank you for your request for information.

Your request details have now been recorded and will be passed on to the
appropriate Divisional Records Officer for action.

This Freedom Of Information Request was based on the following
information:

Name: Anthony Cannon
Address: See email address
Email: [FOI #17410 email]
Telephone:
Request Details: Dear Sir or Madam,

I've recently discovered that I can legally park my scooter in
Westminster covered car parks for free whilst on street parking is
charged at £1 per day.

The first thing that struck me is why isn't free covered parking
advertised? If it is, can you tell me where? Is it advertised in or
around the covered car parks?

When I pay to park in bays on the street, my scooter gets moved
around and even has been taken off the stand and allowed to stand
wedged in, it has also been moved out of the bay completely. Why
should I pay for that privilege when I can park in a marked out bay
for free in a covered parking lot?

Lastly, it doesn't seem fair that I now park for free, with
security and patrols, whilst remaining protected from the weather
and yet a week ago I was paying to stand in the weather with mobile
phone in hand to pay for none of that at all. What is the rationale
behind that? If you were considerate about your customers, how do
you justify that we pay for nothing and yet get protection for no
charge at all?

Not really part of this, but just an added comment, the pay by
phone system is really atrocious and I'm so glad I don't have to
deal with it any more!

FOI Reference Number: 4300
Target Completion Date: 25/09/2009

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Tel:020 7641 3921

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Customer Relations, Westminster City Council

1 Attachment

Dear Sir <<FOI4300 Cannon ABD.doc>>

Please find attached response with respect to the above request.

Yours sincerely,

A Daly

show quoted sections

Dear Customer Relations,

Thanks for your response, it is a bit lacking though, still unanswered:

1) Is it [free parking for motorcycles] advertised in or around the covered car parks?

Unless visitors visit your website before comiong to Westminster, how would they know underground car parks are free?

2) When I pay to park in bays on the street, my scooter gets moved around and even has been taken off the stand and allowed to stand wedged in, it has also been moved out of the bay completely. Why should I pay for that privilege when I can park in a marked out bay
for free in a covered parking lot?

The cabinet member report does not address this issue at all.

3) If you were considerate about your customers, how do
you justify that we pay for nothing and yet get protection for no charge at all?

The bays I used to use had no security, how does Paragraph 6.13 (security devices) alter this fact, I am still asked to pay for nothing different and I still get security in underground car parks for free.

Yours sincerely,

Anthony Cannon