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School software support

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Dear Waltham Forest Borough Council,

Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

M Vamsi

Information Officer | Waltham Forest Council, Waltham Forest Borough Council

Re: "Freedom of Information request - School software support"
Reference: FOI245914456
Date of request: 2020-09-04 17:28:50

Dear M Vamsi ,

Thank you for your recent request for information. Your request has been
received and we are dealing with it under the terms of the Freedom of
Information Act (2000), and in line with the Council's policy and
protocols.

In some circumstances a fee may be payable and if that is the case, we
will let you know. A fees notice will be issued to you, and you will be
required to pay before we will proceed to deal with your request.

If you have any queries about this message, please contact us via email
at: [1][email address] or by post at:

The London Borough of Waltham Forest
Town Hall
Forest Road
London
E17 4JF

Please remember to quote the reference number above in any future
communications.

Kind regards,

The Information Officer
The London Borough of Waltham Forest
Town Hall
Forest Road
London
E17 4JF
CONFIDENTIALITY NOTICE: The information contained in this e-mail is
intended only for the addressee(s). It may contain privileged and
confidential information and, if you are not the intended recipient, you
must not read, copy or distribute it, nor take any action in reliance upon
it. If you have received this e-mail in error, please inform the sender as
soon as possible and delete the e-mail from your computer. E-mail may be
corrupted or altered during or after transmission. We accept no
responsibility for changes made to this e-mail after it was sent. Whilst
we take reasonable steps to identify software viruses, any attachments to
this email may contain viruses which our anti-virus software has failed to
identify. No liability is accepted for such viruses, and we therefore
recommend that you carry out your own anti-virus checks before opening any
attachments. Information contained in this e-mail may be subject to public
disclosure under the Freedom of Information Act 2000 or the Environmental
Information Regulations 2004.

References

Visible links
1. mailto:[email address]?subject=FOI%20Query

no-reply@walthamforest.gov.uk, Waltham Forest Borough Council

Hello, M Vamsi

Thank you for choosing to create your personal My Account with Waltham
Forest Council

You can use My Account to request a variety of services from the Council.

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Kind Regards,
Waltham Forest Council CONFIDENTIALITY NOTICE: The information contained
in this e-mail is intended only for the addressee(s). It may contain
privileged and confidential information and, if you are not the intended
recipient, you must not read, copy or distribute it, nor take any action
in reliance upon it. If you have received this e-mail in error, please
inform the sender as soon as possible and delete the e-mail from your
computer. E-mail may be corrupted or altered during or after transmission.
We accept no responsibility for changes made to this e-mail after it was
sent. Whilst we take reasonable steps to identify software viruses, any
attachments to this email may contain viruses which our anti-virus
software has failed to identify. No liability is accepted for such
viruses, and we therefore recommend that you carry out your own anti-virus
checks before opening any attachments. Information contained in this
e-mail may be subject to public disclosure under the Freedom of
Information Act 2000 or the Environmental Information Regulations 2004.

References

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1. https://portal.walthamforest.gov.uk/buil...

Information Officer | Waltham Forest Council, Waltham Forest Borough Council

Re: FOI Response FOI245914456 "Freedom of Information request - School
software support".

Dear M Vamsi ,

I am writing to confirm that the Council has now completed its search for
the information which you requested on 4th September 2020 about Freedom of
Information request - School software support.

The information supplied has been provided by the department responsible
for the service delivery.

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Any other reuse, for example commercial
publication, would require the permission of the copyright holder.

Please find document attached.

[1]School Software Suport

If you are unhappy with the service you have received in relation to your
request and wish to request a review of our decision, you should contact
us via e-mail at:[2][email address] or by post:

The London Borough of Waltham Forest
The Information Officer
Town Hall
Forest Road
London
E17 4JA

Please remember to quote the reference number FOI245914456 in any future
communications.

If you are not content with the outcome your review, you may apply
directly to the Information Commissioner's Office (ICO) for a decision.
Generally, the ICO cannot make a decision unless you have exhausted the
complaints procedure provided by the Council.

Kind regards,
The Information Officer

Kind regards,

The Information Officer
The London Borough of Waltham Forest
Town Hall
Forest Road
London
E17 4JF
CONFIDENTIALITY NOTICE: The information contained in this e-mail is
intended only for the addressee(s). It may contain privileged and
confidential information and, if you are not the intended recipient, you
must not read, copy or distribute it, nor take any action in reliance upon
it. If you have received this e-mail in error, please inform the sender as
soon as possible and delete the e-mail from your computer. E-mail may be
corrupted or altered during or after transmission. We accept no
responsibility for changes made to this e-mail after it was sent. Whilst
we take reasonable steps to identify software viruses, any attachments to
this email may contain viruses which our anti-virus software has failed to
identify. No liability is accepted for such viruses, and we therefore
recommend that you carry out your own anti-virus checks before opening any
attachments. Information contained in this e-mail may be subject to public
disclosure under the Freedom of Information Act 2000 or the Environmental
Information Regulations 2004.

References

Visible links
1. https://apps-waltham-forest.s3.amazonaws... - School Software Support.docx
2. mailto:[email address]

Dear Information Officer | Waltham Forest Council,

THe attached document does give us an error when tried to open the document

Kindly find the below error for your reference
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<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>9292FE8E64DED914</RequestId>
<HostId>ojCzSalTGyi0luBlpNGMymhJA7tKGXV7bT5hLz1kTOriAuHteXcIPr+bKzur7WZGsjK3yOO+08U=</HostId>
</Error>

Yours sincerely,

M Vamsi

Information Officer, Waltham Forest Borough Council

2 Attachments

Dear M Vamsi

 

Thank you for your email.  I am very sorry that you were unable to access
the link embedded in our response to you. I have reattached the document
in PDF format. I hope this resolves the problem.

 

 

Kind Regards

 

Information Officer

 

Customer Service and Business Support Officer| Resident Services

London Borough of Waltham Forest

Telephone: 0208 496 3000

[1]www.walthamforest.gov.uk

 Follow us [2]@wfcouncil

 

 

Our ambition is that everybody in Waltham Forest enjoys a quality life.

 

[3]cid:image002.jpg@01D53BE5.176BADA0

 

 

From: M Vamsi <[FOI #689408 email]>
Sent: 25 September 2020 10:09
To: Information Officer <[email address]>
Subject: Internal review of Freedom of Information request - School
software support

 

Dear Information Officer | Waltham Forest Council,

THe attached document does give us an error when tried to open the
document

Kindly find the below error for your reference
Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>9292FE8E64DED914</RequestId>
<HostId>ojCzSalTGyi0luBlpNGMymhJA7tKGXV7bT5hLz1kTOriAuHteXcIPr+bKzur7WZGsjK3yOO+08U=</HostId>
</Error>

Yours sincerely,

M Vamsi

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