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School software support

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Dear Bracknell Forest Borough Council,

Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

M Vamsi

Information Compliance-Officer, Bracknell Forest Borough Council

Dear M Vamsi

Thank you for your request for information, below, which was received by the Council ( 04/09/20) and I will deal with under the Freedom of Information Act 2000. The FOI Act obliges us to respond to requests promptly, and in any case no later than 20 working days (by 02/10/20) unless it is necessary to consider the public interest, in which case a full response must be provided within such a time as is reasonable in the circumstances and I will write to you again if this occurs.

If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future correspondence.

Yours sincerely

Information Compliance Team
Legal Services
Delivery
Bracknell Forest Council
Tel: 01344 352000
Email: [email address]
Web: www.bracknell-forest.gov.uk

Reference: 0010867/0230056

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Information Compliance-Officer, Bracknell Forest Borough Council

Dear M Vamsi

 

I am writing to confirm that the council has completed the processing of
your request for information.

 

Please find below a copy of your request, followed by the Council’s
response.

 

 

Request

1. Do you provide traded services to schools in your area, or do you
contract this out to another party that is outside the local authority? If
so, to which? To all schools in Bracknell Forest

 

2. Which school MIS (management information systems) providers do you hold
support contracts or accreditations with, and for each MIS provider: SIMS

a) What is the nature of the current arrangement (a paid contract, an
unpaid accreditation)? Paid contract

b) When did the current arrangement begin and when it will finish
(including any extensions)? Before 2014 but unknown

c) If a paid contract, under what basis did you procure it (e.g. directly,
through a framework, via OJEU procurement, other)? Unknown as original
contract set-up when a county council

 

3. How many schools do you provide MIS support services to, and: 32

a) How does this break down by Primary Academies, Primary Maintained,
Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)? 3
training only, 1 PRU, 1 SEN, 2 Maintained secondaries, 2 Secondary
Academies, 21 Primaries Maintained and 2 Primary Academies

b) How does this break down by MIS provider? All are using SIMS

c) How has this total changed between 2018/19, 2019/20 and this year (say
as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar
convenient dates)? This year we have increased by 10%

 

4. As part of your support to schools for each of these MIS providers,
which of the following activities do you carry out (I am interested in
whether the activities differ between MIS providers):

a) 1st line support Yes

b) 2nd line support – Yes

c) 3rd line support - no

d) Implementations – yes

e) Data audits / cleansing - yes

f) Regulatory / census submissions - yes

g) Server management - no

h) Main data hosting - no

i) Data backup - no

j) User training - yes

k) Provide templates / configuration - yes

l) Analysis of data / insight services - yes

m) Resale of the software to schools (on a commission basis) - no

n) Hosting or arranging local user group meetings / events - yes

 

5. What was your total traded services income from schools (for all
services) in 2018/19 and 2019/20? £100k

 

6. What was your total traded service income for providing schools with
MIS support for 2018/19 and 2019/20? £100k

 

7. What is the current amount of de-delegated funding that you levy on
LA-maintained schools (either in total, on a per school level, or a per
learner level - whichever is easiest)? £60k

 

8. What software or digital tools (learning, safeguarding or admin) do you
provide to schools under the de-delegated funding allocation? SIMS

 

 

 

You may also find it helpful to refer to our web page
https://www.bracknell-forest.gov.uk/busi...
which contains other helpful information as well.

 

 

If you have any queries about this matter please contact me. Please
remember to quote the reference number above in any future communications.

 

Please note that your request may itself be the subject of a FOI request
and will be disclosed in that event.

 

If you are unhappy with the service you have received in relation to our
handling of your request you can request an internal review.

Requests for an internal review must be made in writing, and within 40
working days from the date the authority issued an initial response to
your request. Public authorities are not obliged to accept internal
reviews after this date.

 

Requests for internal reviews should be acknowledged and the target date
for responding will be advised usually within 20 working days. In the
event that clarification of an internal review is required from the
applicant the normal 20 working day time period will not begin until it
has been received.

 

When requesting an internal review, please include your reference number,
the date of your original request and your contact details. Please also
include an explanation of why you are dissatisfied with our response.
Requests for an internal review should be sent to:
[Bracknell Forest Borough Council request email]

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Council. The Information Commission can be
contacted at: The Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.

 

Yours sincerely

 

Information Compliance Team

Legal Services

Delivery

Bracknell Forest Council

Tel: 01344 352000

Email: [email address]

Web: www.bracknell-forest.gov.uk

 

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