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School software support

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Dear Wigan Metropolitan Borough Council,

Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

M Vamsi

FoI Request, Wigan Metropolitan Borough Council

Dear Mr/Ms Vamsi,

I am emailing to confirm the receipt of your recent request for information to Wigan Council. This has been logged with reference FOI 10822 and will be forwarded to the relevant department for action.

We will respond as soon as possible and in most cases no later than 20 working days after the receipt of your request i.e. 2nd October 2020.

The Information Commissioner’s Office has recognised the unprecedented challenges all are facing during the pandemic and that people may experience delays when making information rights requests during the current situation.

Please also be aware that the response may not be complete in whole or in part. This is due to government wide measures to prevent spread of the outbreak. Wigan Council is currently handling a large volume of business critical work aimed towards the protection and safeguarding of at risk groups, and as such the business area may not be able to provide full information for the completion of the Freedom of the Information request. We will confirm as much as possible when we send our response to your request.

I trust you will understand this position, but if you are dissatisfied, we would advise you to re-submit the request in 3-6 months when we may be in a position to confirm our response.

If you have any comments or questions in the meantime, please direct them to [Wigan Council request email], or in writing to the address below.

The Council does not charge for most FOI requests, but charges may be made for actual disbursements incurred such as photocopying, printing, postage and packaging, and only if these charges amount to more than £20.00. If a charge is to be made, confirmation of the payment due will be given before the information is provided and payment may be requested prior to the provision of the information.

Regards

Graham Donelan
Information Governance Officer

Please note that in light of Government guidance all Legal Services staff are currently working from home. We have a skeleton staff attending the office, by exception and only where absolutely necessary. Wherever possible, please avoid posting documents to us and use electronic communication instead. If you must post a hard copy document, please email the recipient, so we can arrange for post to be collected. We do not currently accept service of any documents by DX.

In these exceptional times please note our response times to correspondences may increase as we continue to support the most vulnerable in society and our frontline services.

Wigan Council
Legal Services – Resources Directorate
Town Hall,
Library Street,
Wigan,
WN1 1YN
01942 827639 (internal ext 2639)
[mobile number]
www.wigan.gov.uk
www.twitter.com/wigancouncil
www.facebook.com/WiganCouncilOnline

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FoI Request, Wigan Metropolitan Borough Council

Dear Ms/Ms Vamsi,

I am sorry for the delay in responding to your Freedom of Information Request. I am endeavouring to obtain the information for the response and will e-mail as soon as possible.

The Information Commissioner’s Office has recognised the unprecedented challenges all are facing during the current situation and that people may experience delays when making information rights requests during the pandemic.

Please also be aware that the response may not be complete in whole or in part. Wigan Council is currently handling a large volume of business critical work aimed towards the protection and safeguarding of at risk groups during the current situation, and as such the business area may not be able to provide full information for the completion of the Freedom of the Information request. We will confirm as much as possible when we send our response to your request.

Kind regards

Graham Donelan
Information Governance Officer

Please note that in light of Government guidance all Legal Services staff are currently working from home. We have a skeleton staff attending the office, by exception and only where absolutely necessary. Wherever possible, please avoid posting documents to us and use electronic communication instead. If you must post a hard copy document, please email the recipient, so we can arrange for post to be collected. We do not currently accept service of any documents by DX.

In these exceptional times please note our response times to correspondences may increase as we continue to support the most vulnerable in society and our frontline services.

Wigan Council
Legal Services – Resources Directorate
Town Hall,
Library Street,
Wigan,
WN1 1YN
01942 827639 (internal ext 2639)
[mobile number]
www.wigan.gov.uk
www.twitter.com/wigancouncil
www.facebook.com/WiganCouncilOnline

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We don't know whether the most recent response to this request contains information or not – if you are M Vamsi please sign in and let everyone know.