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School software support

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Dear Plymouth City Council,

Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

M Vamsi

FOI People, Plymouth City Council

OFFICIAL

Dear M Vamsi

My Ref: 923624

Thank you for your request for information about the number of children in traded services. Your request was received on 4 September 2020 and is being dealt with under the terms of the Freedom of Information Act 2000.

We will aim to provide a response to your request within 20 working days, that is by 2 October 2020. Our response will be sent by email or hard copy. This will depend on how you made your request and how the information is held. You are able to make an FoI request by using our form, by post, by sending an email or if necessary you can ask to do so by telephone call.

Please note that as a result of the COVID-19 pandemic, many of the Council's resources are being refocussed to prioritise continuity of our essential services and to further protect and support the people and businesses of Plymouth. This means that there will, for the time being, be less staff available to provide information in response to information rights requests. Should you have concerns about this I would refer you to the Information Commissioner's Office website where they have stated:

"We understand that resources, whether they are finances or people, might be diverted away from usual compliance or information governance work. We won't penalise organisations that we know need to prioritise other areas or adapt their usual approach during this extraordinary period.

We can't extend statutory timescales, but we will tell people through our own communications channels that they may experience understandable delays when making information rights requests during the pandemic".

Whilst we fully intend to try to respond to you within the statutory timescale, where we're not able to do this we would ask that you bear with us.

If it isn't possible to gather the information asked for within the cost limit set by the government, which is 18 hours of staff time or a cost more than £450 under Section 12 of the Act, we will contact you to discuss how we can best meet your information needs within the limits.

Information about the Freedom of Information Act 2000 can be found on the Information Commissioners Office website: https://ico.org.uk/.

We also have information available on our website: https://www.plymouth.gov.uk/aboutcouncil...

If you cannot find the information you require please contact me using the contact details below.

Yours sincerely

Hayley Stevens
Information Access Officer
Finance
Plymouth City Council
West Hoe Road
Plymouth
PL1 3BJ

T +441752398169
E [email address]
www.plymouth.gov.uk

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FOI People, Plymouth City Council

3 Attachments

OFFICIAL

Dear M Vamsi

Please find attached the response to your Freedom of Information request.

Kind Regards

Hayley Stevens
Information Access Officer
Plymouth City Council
Ballard House
West Hoe Road
Plymouth
PL1 3BJ
T +441752398169
E [email address]
www.plymouth.gov.uk

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We don't know whether the most recent response to this request contains information or not – if you are M Vamsi please sign in and let everyone know.