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School software support

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Dear Hillingdon Borough Council,

Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

Mr Yash

Residents Services FOI, Hillingdon Borough Council

Dear Mr Yash,
I am writing in response to your request for information under the Freedom
of Information Act 2000, received 03/09/2020  
Under the Freedom of Information Act 2000 we have 20 working days to
respond to your requests.  Therefore, the deadline for our response is
01/10/2020
“Your request for information may be delayed due to urgent operational
responses to dealing with Covid_19 priorities. We apologise for any
inconvenience this may cause. We do remain committed to responding to your
request and will respond as soon as we are able. Should our response to
your request breach the statutory timeframe and you remain unhappy with
our response, you have the right to complain to the Information
Commissioners Office. Their contact details are Information Commissioner's
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF”.
If we require further information or clarification from you to assist us
in responding to your request, or if we require a fee to be paid before we
can respond we will contact you shortly.
Yours sincerely
Michelle Barber
Members Liaison Officer /FOI Officer
Resident Services

--------------------------------------------------------------------------

From: Mr Yash <[FOI #689177 email]>
Sent: 03 September 2020 17:22
To: FOI <[Hillingdon Borough Council request email]>
Subject: Freedom of Information request - School software support
 
Dear Hillingdon Borough Council,

Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you
contract this out to another party that is outside the local authority? If
so, to which?

2. Which school MIS (management information systems) providers do you hold
support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an
unpaid accreditation)?
b) When did the current arrangement begin and when it will finish
(including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly,
through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained,
Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say
as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar
convenient dates)?

4. As part of your support to schools for each of these MIS providers,
which of the following activities do you carry out (I am interested in
whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all
servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with
MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on
LA-maintained schools (either in total, on a per school level, or a per
learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you
provide to schools under the de-delegated funding allocation?

Yours faithfully,

Mr Yash

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #689177 email]

Is [Hillingdon Borough Council request email] the wrong address for Freedom of Information
requests to Hillingdon Borough Council? If so, please contact us using
this form:
[1]https://gbr01.safelinks.protection.outlo...

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For more detailed guidance on safely disclosing information, read the
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Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

FOI, Hillingdon Borough Council

FOI 8415210
Dear Mr Yash, 

I am writing in response to your request for information below. 

1) Schools in Hillingdon are responsible for procuring their own ICT
Service. 

2) As a Local Authority we do not provide any support with MIS
applications. Schools make individual decisions on which MIS system they
use and have a direct SLA with that company. They don't come through the
Local Authority at all. 

3) N/A.

4) N/A.

5) N/A.

6) N/A.

7) N/A.

8) N/A.

 

If you have any queries regarding this matter please do not hesitate to
contact me. 

If you wish to request an internal review of our response you should
write, within 2 months, to:

Office Managing Partner, Legal Services, Civic Centre, High St, Uxbridge,
UB8 1UW (or via email to [1][Hillingdon Borough Council request email] marked for the attention
of the Office Managing Partner).

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply to the Information Commissioner for a decision. The
Information Commissioner can be contacted at: Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. 

Kind regards,
Data Protection & Freedom of Information Officer | London Borough of
Hillingdon | Legal Services 3E/04
Tel: 01895 55 6351 | FOI Email: [2][Hillingdon Borough Council request email] | SAR
Email: [3][email address
Address: London Borough of Hillingdon Civic Centre, Uxbridge, UB8 1UW

--------------------------------------------------------------------------

From: Residents Services FOI <[email address]>
Sent: 12 September 2020 17:17
To: [FOI #689177 email]
<[FOI #689177 email]>
Cc: FOI <[Hillingdon Borough Council request email]>
Subject: FOI 8415210 - From: Mr Yash : Due: 1st October 2020
 
Dear Mr Yash,
I am writing in response to your request for information under the Freedom
of Information Act 2000, received 03/09/2020  
Under the Freedom of Information Act 2000 we have 20 working days to
respond to your requests.  Therefore, the deadline for our response is
01/10/2020
“Your request for information may be delayed due to urgent operational
responses to dealing with Covid_19 priorities. We apologise for any
inconvenience this may cause. We do remain committed to responding to your
request and will respond as soon as we are able. Should our response to
your request breach the statutory timeframe and you remain unhappy with
our response, you have the right to complain to the Information
Commissioners Office. Their contact details are Information Commissioner's
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF”.
If we require further information or clarification from you to assist us
in responding to your request, or if we require a fee to be paid before we
can respond we will contact you shortly.
Yours sincerely
Michelle Barber
Members Liaison Officer /FOI Officer
Resident Services

--------------------------------------------------------------------------

From: Mr Yash <[FOI #689177 email]>
Sent: 03 September 2020 17:22
To: FOI <[Hillingdon Borough Council request email]>
Subject: Freedom of Information request - School software support
 
Dear Hillingdon Borough Council,

Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you
contract this out to another party that is outside the local authority? If
so, to which?

2. Which school MIS (management information systems) providers do you hold
support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an
unpaid accreditation)?
b) When did the current arrangement begin and when it will finish
(including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly,
through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained,
Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say
as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar
convenient dates)?

4. As part of your support to schools for each of these MIS providers,
which of the following activities do you carry out (I am interested in
whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all
servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with
MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on
LA-maintained schools (either in total, on a per school level, or a per
learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you
provide to schools under the de-delegated funding allocation?

Yours faithfully,

Mr Yash

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #689177 email]

Is [Hillingdon Borough Council request email] the wrong address for Freedom of Information
requests to Hillingdon Borough Council? If so, please contact us using
this form:
[4]https://gbr01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://gbr01.safelinks.protection.outlo...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[6]https://gbr01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Mr Yash please sign in and let everyone know.