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School software support

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Dear Southampton City Council,

Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

Mr Yash

Information, Southampton City Council

Thank you for contacting Southampton City Council.

Your enquiry will be passed to the relevant team/officer for action.

If you have made a request for information, you will receive a response
promptly, and within the statutory timeframe for compliance. Once your
request has been logged, you will receive further details of this, and you
may be contacted if we require further information from you.

IMPORTANT INFORMATION:

Due to unprecedented challenges facing the Council during the coronavirus
(COVID-19) pandemic, resources are being diverted from service areas, so
that key services can be provided. As such, there may be a delay in
providing you with the information requested within the statutory
timeframe.

The Council is will still process your request promptly, and you will
receive a response as soon as possible. I hope that this is understandable
during this extraordinary period.

If you have any queries, please contact the Council's Corporate Legal Team
on 023 8083 2129.

This email is confidential but may have to be disclosed under the Freedom
of Information Act 2000, Environmental Information Regulations 2004 or
data protection legislation. If you are not the person or organisation it
was meant for, apologies, please ignore it, delete it, and notify us. SCC
does not make legally binding agreements or accept formal
notices/proceedings by email. E-mails may be monitored. This email (and
its attachments) is intended only for the use of the person(s) to whom it
is addressed, and may contain information that is privileged and/or
confidential. If it has come to you in error, you must take no action
based on it, nor must you copy or show it to anyone.

Information, Southampton City Council

Dear Mr Yash,

 

I refer to your Freedom of Information request of 03/09/2020 in relation
to School software support.

 

From our preliminary assessment, it is clear that we will not be able to
answer your request without further clarification.  

 

The Council requires further information in order to identify and locate
the information you have asked for. In particular, it would be useful to
know how you would define a “management information system”?

  

Once you have clarified your request, I will be able to process your
request.  If I do not receive clarification within three months your
request will be considered to have lapsed. (a public authority need not
comply with a request unless sufficient information, reasonably required
to locate the information, is supplied).

 

Please remember to quote the reference number above in any future
communications.

Regards,

 

Nathan Matterson
Information Governance Officer

Legal & Governance

Southampton and Fareham Legal Services Partnership
Southampton City Council
Tel: 023 8083 3000 (switchboard)

[1]@SouthamptonCC    [2]facebook.com/SotonCC

 

FOI-2021-0404-038254/01698981

 

This email is confidential but may have to be disclosed under the Freedom
of Information Act 2000, Environmental Information Regulations 2004 or
data protection legislation. If you are not the person or organisation it
was meant for, apologies, please ignore it, delete it, and notify us. SCC
does not make legally binding agreements or accept formal
notices/proceedings by email. E-mails may be monitored. This email (and
its attachments) is intended only for the use of the person(s) to whom it
is addressed, and may contain information that is privileged and/or
confidential. If it has come to you in error, you must take no action
based on it, nor must you copy or show it to anyone.

References

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2. https://urldefense.proofpoint.com/v2/url...

Dear Nathan Matterson,

Thank you for your response. A Management Information System is identified as a technology solution that supports schools with their day to day administrative activities. Typically providing tools to store and access student information (e.g. attendance, grades) and create reports for learners and school leadership. This solution generally forms the backbone of a schools IT infrastructure.

Key providers of such solutions include: Capita SIMS, RM Integris, Bromcom, ScholorPack, Arbor, iSAMS, ePortal.

I hope this helps clarify.

Yours sincerely,
Yash

Information, Southampton City Council

Thank you for contacting Southampton City Council.

Your enquiry will be passed to the relevant team/officer for action.

If you have made a request for information, you will receive a response
promptly, and within the statutory timeframe for compliance. Once your
request has been logged, you will receive further details of this, and you
may be contacted if we require further information from you.

IMPORTANT INFORMATION:

Due to unprecedented challenges facing the Council during the coronavirus
(COVID-19) pandemic, resources are being diverted from service areas, so
that key services can be provided. As such, there may be a delay in
providing you with the information requested within the statutory
timeframe.

The Council is will still process your request promptly, and you will
receive a response as soon as possible. I hope that this is understandable
during this extraordinary period.

If you have any queries, please contact the Council's Corporate Legal Team
on 023 8083 2129.

This email is confidential but may have to be disclosed under the Freedom
of Information Act 2000, Environmental Information Regulations 2004 or
data protection legislation. If you are not the person or organisation it
was meant for, apologies, please ignore it, delete it, and notify us. SCC
does not make legally binding agreements or accept formal
notices/proceedings by email. E-mails may be monitored. This email (and
its attachments) is intended only for the use of the person(s) to whom it
is addressed, and may contain information that is privileged and/or
confidential. If it has come to you in error, you must take no action
based on it, nor must you copy or show it to anyone.

Information, Southampton City Council

Dear Mr Yash,

 

Thank you for your Freedom of Information request received on 03/09/2020.
This matter has been logged under reference number FOI-2021-0404-038254.

 

Due to unprecedented challenges facing the Council during the coronavirus
(COVID-19) pandemic, resources are being diverted from service areas, so
that key services can be provided. As such, there may be a delay in
providing you with the information requested within the statutory
timeframe.

 

The Council will still process your request promptly, and you will receive
a response as soon as possible. I hope that this is understandable during
this extraordinary period.

 

Unless clarified otherwise, your request is being dealt with under the
terms of the Freedom of Information Act 2000, and will be forwarded to the
service area(s) holding the information. The Council will do everything it
can to ensure your request is answered promptly, and within twenty working
days of the date your request was received. However, there may be
instances where this not possible.  

 

Please note, the service area(s) holding the information may need further
information from you to locate the information sought once they have
received the request, and you will be contacted should this be necessary.

 

If you have any queries about this request do not hesitate to contact us
at [1][email address]. Please remember to quote the
reference number above in any future communications.

 

Please note, the Council routinely publishes information on its
Publication Scheme:

 

[2]http://www.southampton.gov.uk/council-de...

 

You may wish to view our Publication scheme to ascertain whether the
information you are seeking is already published. If you find the
information you are seeking, please let us know accordingly and we will
close your request. If we do not hear from you further we will continue to
process your request in accordance with the relevant legislation.

Regards,

 

Nathan Matterson
Information Governance Officer

Legal & Governance

Southampton and Fareham Legal Services Partnership
Southampton City Council
Tel: 023 8083 3000 (switchboard)

[3]@SouthamptonCC    [4]facebook.com/SotonCC

 

FOI-2021-0404-038254/01710397

This email is confidential but may have to be disclosed under the Freedom
of Information Act 2000, Environmental Information Regulations 2004 or
data protection legislation. If you are not the person or organisation it
was meant for, apologies, please ignore it, delete it, and notify us. SCC
does not make legally binding agreements or accept formal
notices/proceedings by email. E-mails may be monitored. This email (and
its attachments) is intended only for the use of the person(s) to whom it
is addressed, and may contain information that is privileged and/or
confidential. If it has come to you in error, you must take no action
based on it, nor must you copy or show it to anyone.

References

Visible links
1. mailto:[email address]
2. http://www.southampton.gov.uk/council-de...
3. https://urldefense.proofpoint.com/v2/url...
4. https://urldefense.proofpoint.com/v2/url...

BSS FOI, Southampton City Council

1 Attachment

 

 

Dear Mr Yash,

 

I refer to your Freedom of Information request referenced FOI-2021-0404.

 

Please find attached the Council’s partial response to your recent Freedom
of Information Act request.

 

Kind regards

Business Support Officer (FOI’s)

Business Support Service

Southampton City Council

Email: [1][email address]

 

This email is confidential but may have to be disclosed under the Freedom
of Information Act 2000, the Data Protection Act 1998, or the
Environmental Information Regulations 2004. If you are not the person or
organisation it was meant for, apologies, please ignore it, delete it, and
notify us. SCC does not make legally binding agreements or accept formal
notices/proceedings by email. E-mails may be monitored. This email (and
its attachments) is intended only for the use of the person(s) to whom it
is addressed, and may contain information that is privileged and/or
confidential. If it has come to you in error, you must take no action
based on it, nor must you copy or show it to anyone.

P Think of the environment...please don't print this e-mail unless you
really need to

 

 

 

References

Visible links
1. mailto:[email address]

BSS FOI, Southampton City Council

2 Attachments

 

 

Dear Mr Yash,

 

I refer to your Freedom of Information request referenced FOI-2021-0404.

 

Please find attached the Council’s full  response to your recent Freedom
of Information Act request. Please accept the Council’s apology for the
delay in responding to your request.

 

Kind regards

Business Support Officer (FOI’s)

Business Support Service

Southampton City Council

Email: [1][email address]

 

This email is confidential but may have to be disclosed under the Freedom
of Information Act 2000, the Data Protection Act 1998, or the
Environmental Information Regulations 2004. If you are not the person or
organisation it was meant for, apologies, please ignore it, delete it, and
notify us. SCC does not make legally binding agreements or accept formal
notices/proceedings by email. E-mails may be monitored. This email (and
its attachments) is intended only for the use of the person(s) to whom it
is addressed, and may contain information that is privileged and/or
confidential. If it has come to you in error, you must take no action
based on it, nor must you copy or show it to anyone.

P Think of the environment...please don't print this e-mail unless you
really need to

 

 

 

References

Visible links
1. mailto:[email address]

We don't know whether the most recent response to this request contains information or not – if you are Mr Yash please sign in and let everyone know.