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School software support

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Dear North East Lincolnshire Council,

Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

Mr Yash

Freedom Of Information (NELC), North East Lincolnshire Council

Dear Sir / Madam

 

I am pleased to acknowledge your request for information, which has been
allocated the reference number NELC/18524/2021

Your request has been passed to the relevant department and you can expect
your response within the 20 working day limit. If it will take us longer
than 20 working days to respond to you, we will inform you of this and
provide you with the expected date for receiving a response.

 

Further information about how we will deal with your Freedom of
Information requests is available on our website at:

 

[1]https://www.nelincs.gov.uk/council-infor....

 

Please note, whilst we will continue to make every effort to respond
promptly to your request for information under the Freedom of Information
Act 2000 (FOI), this may be delayed due to urgent operational priorities
in responding to the current Coronavirus pandemic. We apologise for any
inconvenience this may cause but trust you will appreciate the reasons why
in the current circumstances. We do remain committed to responding to your
request and will respond as soon as we are able. Should our response to
your FOI request breach the statutory timeframe you have the right to
complain to the Information Commissioners Office and you can contact them
at:

 

Information Commissioner's Office, Wycliffe House, Water
Lane,Wilmslow,Cheshire,SK9 5AF, Helpline telephone: 0303 123 1113 Website:
[2]https://ico.org.uk/make-a-complaint/

 

More information can be found on the ICO’s website:
[3]https://ico.org.uk/about-the-ico/news-an...

 

 

Please feel free to contact me if you require any further information or
assistance quoting the reference number above.

Yours sincerely

 

North East Lincolnshire Council

 

 

 

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Freedom Of Information (NELC), North East Lincolnshire Council

Dear Sir / Madam

 

Thank you for your information request, reference number NELC/18524/2021.
I can confirm that North East Lincolnshire Council holds the following
information>:

 

1. Do you provide traded services to schools in your area, or do you
contract this out to another party that is outside the local authority? If
so, to which?

We only offer a range of council services to schools.  The administration
and co-ordination is provided by the Council.

 

2. Which school MIS (management information systems) providers do you hold
support contracts or accreditations with, and for each MIS provider:

None

a) What is the nature of the current arrangement (a paid contract, an
unpaid accreditation)?

b) When did the current arrangement begin and when it will finish
(including any extensions)?

c) If a paid contract, under what basis did you procure it (e.g. directly,
through a framework, via OJEU procurement, other)?

 

3. How many schools do you provide MIS support services to, and:

None

a) How does this break down by Primary Academies, Primary Maintained,
Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?

b) How does this break down by MIS provider?

c) How has this total changed between 2018/19, 2019/20 and this year (say
as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar
convenient dates)?

 

4. As part of your support to schools for each of these MIS providers,
which of the following activities do you carry out (I am interested in
whether the activities differ between MIS providers):

None

a) 1st line support

b) 2nd line support

c) 3rd line support

d) Implementations

e) Data audits / cleansing

f) Regulatory / census submissions

g) Server management

h) Main data hosting

i) Data backup

j) User training

k) Provide templates / configuration

l) Analysis of data / insight services

m) Resale of the software to schools (on a commission basis)

n) Hosting or arranging local user group meetings / events

 

5. What was your total traded services income from schools (for all
servies) in 2018/19 and 2019/20?

None

 

6. What was your total traded service income for providing schools with
MIS support for 2018/19 and 2019/20?

N/A

 

7. What is the current amount of de-delegated funding that you levy on
LA-maintained schools (either in total, on a per school level, or a per
learner level - whichever is easiest)?

Funding as per the APT / Forum report was £91,192 in total.

 

8. What software or digital tools (learning, safeguarding or admin) do you
provide to schools under the de-delegated funding allocation?

None

 

If you believe that your request for information has not been handled in
accordance with the Freedom of Information Act, you have the right to
request an internal review by the Council. If you wish to request an
internal review, please write to us detailing the reasons why. Please be
clear about which elements of the Council’s response or handling of the
request you are unhappy with, and would like the Council to address during
the internal review process.  If following this you are still dissatisfied
you may contact the Office of the Information Commissioner.

 

Yours sincerely on behalf of North East Lincolnshire Council

 

Feedback Officer

 

 

 

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We don't know whether the most recent response to this request contains information or not – if you are Mr Yash please sign in and let everyone know.