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School software support

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Dear Surrey County Council,

Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

V Prasad

Information request
Our reference: 488849
Your reference: [FOI #689150 email]
 
Dear V Prasad
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 3
September 2020.
 
We are dealing with your request under the Freedom of Information Act
2000 and we aim to send a response by 1 October 2020.
 
The Freedom of Information Act 2000 may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions apply to some or all of the information then we
might not provide that information to you. We will inform you if this is
the case and advise you of your rights to request an internal review and
to complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
Yours faithfully
 
Mary Elliott
Freedom of Information Officer
Law & Governance - Resources
 
Child Information Governance Team |Surrey County Council | Quadrant Court
|35 Guildford Rd | Woking | Surrey | GU22 7QQ | Tel: 0208 213 2597 | DDL:
01483 404 723 |  Email: [1][email address]
 
NOTE: Please do not edit the subject line when replying to this email.
 
Surrey County Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
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except where the sender specifically states these to be the views of
Surrey County Council.
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have been taken to ensure that no viruses are present. Surrey County
Council cannot accept responsibility for any loss or damage arising from
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References

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Information request
Our reference: 488849
Your reference: [FOI #689150 email]
 
Dear V Prasad
 
Freedom of Information Act 2000

Please accept my sincere apologies for the lateness of my reply to your
Freedom of Information Request of 3 September 2020.

Unfortunately, on this occasion, I have been unable to provide you with a
response within the 20-day statutory response time (as set out by the
Information Commissioner's Office (ICO)).

I can confirm that we are working on your request as a matter of priority
and our response is awaiting final sign off before I can release it to
you. I will endeavour to have a response to you within the week. In the
unlikely event that I am unable to provide you with the information within
this timescale, I will contact you to keep you updated as to our current
position.

Should you need to contact us regarding this matter, please quote Ref No.
488849 in any correspondence.

Again, please accept my apologies for the delay in answering your request.

The Information Commissioner's Office (ICO) guidance regarding 'Time
limits for compliance' is available here:
[1]https://ico.org.uk/media/for-organisatio...

 
Yours faithfully
 
Matthew Goldsmith
Freedom of Information Officer
CFLLC Information Governance Team
 
Child Information Governance Team |Surrey County Council | Quadrant Court
|35 Guildford Rd | Woking | Surrey | GU22 7QQ | Tel: 0208 213 2597
 
NOTE: Please do not edit the subject line when replying to this email.
 
Surrey County Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee.
If you are not the intended recipient, an addressing or transmission error
has misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email.
Any views expressed in this email are those of the individual sender,
except where the sender specifically states these to be the views of
Surrey County Council.
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Surrey County
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

References

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Child Info Governance, Surrey County Council

2 Attachments

Dear V Prasad,

 

Please find attached our response to your Freedom of Information Request.

 

Should you need to contact us regarding this matter, please quote
reference number: 488849.

 

Kind Regards,

 

Matthew Goldsmith
Freedom of Information Officer
CFLLC Information Governance Team
Surrey County Council, Quadrant Court, 35 Guildford Rd, Woking, Surrey,
GU22 7QQ
Email: [1][email address]
Tel: 0208 213 2597

 

[2]coronavirus+email+signature+new

 

COVID-19 NOTICE: 
I am working remotely until further notice and therefore unable to receive
physical items of mail. Any mail sent this way is not able to be processed
in the current circumstances.

Please send any items electronically to our generic email of  Child Info
Governance [3][email address] This is an
exceptionally busy and challenging time as we manage the current crisis
and your cooperation is much appreciated .

A response to your concerns, requests, or enquiries may be delayed due to
the current situation. We apologise for any inconvenience this may cause,
we do remain committed to responding to your enquires and will respond as
soon as we are able.

 

CFLLC IG Team Mission

‘To ensure that the highest standards of professionalism and conduct are
paramount in our interactions with others and in our delivery of timely IG
services and support for our customers, colleagues and stakeholders’.

  

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References

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6. https://www.surreycc.gov.uk/

We don't know whether the most recent response to this request contains information or not – if you are V Prasad please sign in and let everyone know.