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School software support

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Dear Greenwich Borough Council,

Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

V Prasad

foi, Greenwich Borough Council

Dear Sir/Madam

 

Freedom of Information request:  FOI-43015

 

Thank you for your request dated 03 September 2020

 

Your request is due to be answered by 01 October 2020, however, please
note that your request for information may be delayed due to urgent
operational responses to dealing with Covid-19 priorities.  We apologise
for any inconvenience this may cause, we do remain committed to responding
to your request and will respond as soon as we are able to do so. 

 

If you have any queries about this request, please contact me, quoting the
reference number above.

 

Yours sincerely,

 

David White

Information & Systems Manager

Directorate of Communities and Environment

Royal Borough of Greenwich

 

*   The Woolwich Centre, Wellington Street, Woolwich, London, SE18 6HQ

8 [1]www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

 

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foi, Greenwich Borough Council

Dear Sir/Madam

 

Freedom of Information request:  FOI-43015

 

Thank you for your Freedom of Information request, dated 03/09/2020.

 

Your request is currently being dealt with under the terms of the Freedom
of Information Act 2000 and will be progressed as soon as we have received
the clarification requested below.

 

Please can we have clarification for Question 1……Does this relate to MIS
support for schools?

 

Please quote the reference number in your reply.

 

If we have not received clarification within 2 months of this email, we
will close the request.

 

 

Yours sincerely,

 

David White

Information, Knowledge & Systems Manager

Directorate of Communities and Environment

Royal Borough of Greenwich

 

*   The Woolwich Centre, Wellington Street, Woolwich, London, SE18 6HQ

8 [1]www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

 

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Dear Greenwich Borough Council,

Thank you for your email. I can confirm this does relate to Management Information Systems support for schools.

I hope this is helpful. I look forward to receiving the requested information.

Best,

V Prasad

foi, Greenwich Borough Council

Dear Sir/Madam

 

Freedom of Information request: FOI-43015

 

Thank you for your clarification dated 22/09/2020.

 

Your request has been reopened and will now be answered by 20/10/2020.

 

If you have any queries about this correspondence, please contact us
quoting the reference number above.

 

Yours sincerely,

 

David White

Information & Systems Manager

Directorate of Communities and Environment

Royal Borough of Greenwich

 

*   The Woolwich Centre, Wellington Street, Woolwich, London, SE18 6HQ

8 [1]www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

 

 

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foi, Greenwich Borough Council

Dear Sir/Madam

 

Freedom of Information request:  FOI-43015

 

Thank you for your request dated 22 September 2020

 

Our response is as follows:

 

1. Do you provide traded services to schools in your area, or do you
contract this out to another party that is outside the local authority? If
so, to which?  We provide a traded service to schools.

2. Which school MIS (management information systems) providers do you hold
support contracts or accreditations with - MIS provider is Capita SIMS

And for each MIS provider:

a) What is the nature of the current arrangement (a paid contract, an
unpaid accreditation)? A paid contract.

b) When did the current arrangement begin and when it will finish
(including any extensions)? The current contract began on 1 April 2019
and is due to end on 31 March 2024.

c) If a paid contract, under what basis did you procure it (e.g. directly,
through a framework, via OJEU procurement, other)? Directly.

3. How many schools do you provide MIS support services to - 69

and:

a) How does this break down by Primary Academies, Primary Maintained,
Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?

57 Primary Schools

3 Secondary Schools

9 Other

b) How does this break down by MIS provider?  See 2 above.

c) How has this total changed between 2018/19, 2019/20 and this year (say
as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar
convenient dates)? Increased by 7.

4. As part of your support to schools for each of these MIS providers,
which of the following activities do you carry out (I am interested in
whether the activities differ between MIS providers):

a) 1st line support, We provide

b) 2nd line support We provide

c) 3rd line support

d) Implementations We provide

e) Data audits / cleansing

f) Regulatory / census submissions

g) Server management We provide

h) Main data hosting

i) Data backup

j) User training, We provide

k) Provide templates / configuration

l) Analysis of data / insight services

m) Resale of the software to schools (on a commission basis)

n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all
services) in 2018/19 and 2019/20?

2019/2020 = £135,262.95 (Net)

2018/2019 = £120,032.80 (Net)

6. What was your total traded service income for providing schools with
MIS support for 2018/19 and 2019/20?  Please see response to question 5.

7. What is the current amount of de-delegated funding that you levy on
LA-maintained schools (either in total, on a per school level, or a per
learner level - whichever is easiest)? £1,116,312.82 in total

8. What software or digital tools (learning, safeguarding or admin) do you
provide to schools under the de-delegated funding allocation? Capita
SIMS.

 

 

 

 

If you have any queries about this correspondence, please contact me,
quoting the reference number above.

 

If you are not satisfied with our response to your request, you can ask
for an Internal Review.  Internal review requests must be submitted within
two months of the date of receipt of the response to your original
request.  If you wish to do this, please contact us in writing, setting
out why you are dissatisfied.

 

If you are not satisfied with the outcome of the Internal Review, you may
apply directly to the Information Commissioner (ICO) for a decision. 
Generally, the ICO cannot make a decision unless you have exhausted the
Internal Review procedure provided by the Council. You can contact the ICO
by emailing [1][email address], or by post at Customer Contact,
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
SK9 5AF.

 

Yours sincerely,

 

David White

Information & Systems Manager

Directorate of Communities and Environment

Royal Borough of Greenwich

 

*   The Woolwich Centre, Wellington Street, Woolwich, London, SE18 6HQ

8 [2]www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

 

From: foi
Sent: 23 September 2020 14:15
To: 'V Prasad' <[FOI #689140 email]>
Cc: foi <[Greenwich Borough Council request email]>
Subject: FOI-43015: Freedom of Information request - School software
support

 

Dear Sir/Madam

 

Freedom of Information request: FOI-43015

 

Thank you for your clarification dated 22/09/2020.

 

Your request has been reopened and will now be answered by 20/10/2020.

 

If you have any queries about this correspondence, please contact us
quoting the reference number above.

 

Yours sincerely,

 

David White

Information & Systems Manager

Directorate of Communities and Environment

Royal Borough of Greenwich

 

*   The Woolwich Centre, Wellington Street, Woolwich, London, SE18 6HQ

8 [3]www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

 

 

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We don't know whether the most recent response to this request contains information or not – if you are V Prasad please sign in and let everyone know.