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School software support

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Dear Northumberland County Council,

Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

V Prasad

Northumberland County Council

1 Attachment

Our Ref: 8131  

Dear Enquirer,

INFORMATION REQUEST

Thank you for your request for information which will be dealt with under
the terms of the Freedom of Information Act 2000 / Environmental
Information Regulations 2004.

In some circumstances a fee may be payable and if that is the case, we
will let you know the likely charges before proceeding.

If you have any queries about this matter please contact us. Please
remember to quote the reference number above in any future communications.

Please note, that due to the recent outbreak of Covid-19, there may be a
delay in responding to your request. We appreciate your patience at this
busy period.

Kind regards

Information Governance Office
Northumberland County Council
County Hall
Morpeth
Northumberland
NE61 2EF

Tel: 0345 600 6400
Email: [Northumberland County Council request email]
Web: http://www.northumberland.gov.uk

Northumberland County Council

1 Attachment

Our Ref: 8131   

Dear Enquirer,

FREEDOM OF INFORMATION ACT REQUEST

I refer to your Freedom of Information request in relation to school MIS.

Right of Access

Section 1(1) of the Act provides any person making a request for
information to a public authority is entitled.

(a) to be informed in writing by the public authority whether it holds
information of the description specified in the request (which Section
1(6) of the Act designates as the "duty to confirm or deny"), and

(b) if that is the case, to have that information communicated to him.

The right is to obtain access to the information itself and not to the
document or record which contains it.

The Act creates a general right of access to information held by public
authorities subject to various exemptions.

Northumberland County Council confirms that it holds the information you
have requested, please see the following information in response.

Q.1 Do you provide traded services to schools in your area, or do you
contract this out to another party that is outside the local authority? If
so, to which?
Northumberland County Council offers a range of traded services to the
schools in our area, which are managed through our SLA portal. Schools are
of course able to contract with a range of provider to secure best value
in line with their respective governance arrangements. 
  
Q.2 Which school MIS (management information systems) providers do you
hold support contracts or accreditations with, and for each MIS provider: 
Capita SIMS
a) What is the nature of the current arrangement (a paid contract, an
unpaid accreditation)? 
Contract
b) When did the current arrangement begin and when it will finish
(including any extensions)? 
April to March
c) If a paid contract, under what basis did you procure it (e.g. directly,
through a framework, via OJEU procurement, other)?
Directly

Q.3 How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained,
Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
All SIMS
c) How has this total changed between 2018/19, 2019/20 and this year (say
as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar
convenient dates)? 

  2020 2019 2018
Primary Academy 16 5 0
Primary Maintained 95 107 112
Secondary Academy (inc. Middle) 15 11 11
Secondary Maintained (inc. Middle) 12 16 17
Special Academy 2 2 0
Special Maintained 8 8 10
Total 148 149 150

A.4 As part of your support to schools for each of these MIS providers,
which of the following activities do you carry out (I am interested in
whether the activities differ between MIS providers):
a) 1st line support - Yes, SIMS
b) 2nd line support - Yes, SIMS
c) 3rd line support - No, but do act a liaise with Capita on schools
behalf
d) Implementations - Yes, SIMS
e) Data audits / cleansing - Yes, SIMS
f) Regulatory / census submissions - Yes, SIMS
g) Server management - Yes, SIMS
h) Main data hosting - Yes, SIMS
i) Data backup - Yes, SIMS
j) User training - Yes, SIMS
k) Provide templates / configuration - Yes, SIMS
l) Analysis of data / insight services - No
m) Resale of the software to schools (on a commission basis) - No
n) Hosting or arranging local user group meetings / events - Yes, SIMS

Q.5 What was your total traded services income from schools (for all
servies) in 2018/19 and 2019/20?
2018/29 - n/a ,  £8.080 in  2019/20 - 2019/20 was the first year we have
adopted a centralised portal system for Service Level Agreement with
Schools
   
Q.6 What was your total traded service income for providing schools with
MIS support for 2018/19 and 2019/20?
 £173,417.00 for both years
Q.7 What is the current amount of de-delegated funding that you levy on
LA-maintained schools (either in total, on a per school level, or a per
learner level - whichever is easiest)?
Total £782k 
 
Q.8 What software or digital tools (learning, safeguarding or admin) do
you provide to schools under the de-delegated funding allocation?  
None 
Complaints

If you are unhappy with the way your request for information has been
handled, you can request an internal review by writing within 2 months
from the date of this response to the Information Governance Office:

Information Governance Office
Northumberland County Council
County Hall
Morpeth
NE61 2EF

Email: [Northumberland County Council request email]

Information Commissioner

If you remain dissatisfied with the handling of your request, you have a
right by Section 50 of the Act to apply to the Information Commissioner
for a decision as to whether your request has been dealt with in
accordance with the requirements of the Act at:

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113
Email: [email address]

There is no charge for making an appeal.

Yours faithfully

FOI Coordinator -
Information Governance Office
Northumberland County Council
County Hall
Morpeth
Northumberland
NE61 2EF

Tel: 0345 600 6400
Email: [Northumberland County Council request email]
Web: http://www.northumberland.gov.uk

We don't know whether the most recent response to this request contains information or not – if you are V Prasad please sign in and let everyone know.