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School Software Support

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Dear Kent County Council,

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

Mr Proudfoot

 

Information request
Our reference: 16183866

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Dear Mr Proudfoot
   
Thank you for your email which we received on 3 September 2020.
 
Kent County Council (KCC) acknowledges your request for information, which
we will consider under the relevant legislation (Freedom of Information
Act 2000 and/or Environmental Information Regulations 2004).
 
Assuming KCC holds this information, we will endeavour to supply the data
to you as soon as possible but no later than 1 October 2020 (20 working
days from date of receipt).
 
We will advise you as soon as possible if we do not hold this information
or if there are exemptions to be considered and/or any costs for providing
the information.
 

Although lockdown restrictions are starting to ease, Kent County Council
continues to face unprecedented challenges in delivering front line
services and we are continuing to prioritise our resources in dealing with
the pandemic. We take our statutory duties very seriously, however we ask
for your understanding in the event that we are unable to respond to your
request within the statutory timescale. Thank you for your co-operation in
advance.

 
Please quote our reference - 16183866 in any communication regarding this
particular request.
 

Please see our [1]Information Rights Privacy Notice for details of how we
process your personal data.

Yours sincerely

Mollie Redford
Information Access Officer
 
NOTE: Please do not edit the subject line when replying to this email.

References

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Information request
Our reference: 16183866

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Dear Mr Proudfoot
 
Thank you for your request for information received on 3 September 2020.
 
Please find attached our response to your request.
 
Yours sincerely
 
 Kelly Leeson 
 Information Access Officer - Information Resilience & Transparency Team 
 
NOTE: Please do not edit the subject line when replying to this email.

We don't know whether the most recent response to this request contains information or not – if you are Mr Proudfoot please sign in and let everyone know.