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School software support

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Dear Cambridgeshire County Council,

Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all services) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

Mr Yash

FOI, Cambridgeshire County Council

Autoresponse from the Information Governance (IG) Team
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FOI, Cambridgeshire County Council

Dear Mr Yash
 
Re: Freedom of Information Request ref 1418339
 
Thank you for your request. We have noted that your request relates to one
of the following services:
 
Education
 
At the present time, these services are under great pressure due to the
impact of the corona-virus and are working hard to provide care and
support for our communities.  We have logged your request and will assess
whether we are able to respond at this time or advise when it is likely
that you will receive the information. We may be able to respond in part
to your request and provide further information at a later date. We cannot
give a timeframe for the completion of this request.
 
We hope that you will understand the pressure on council resources at
present but if you have any concerns then please contact us.
 
Kind Regards,
 
 
Information Governance Team
Tel: 01223 699137
Box No. OCT1224, Cambridgeshire County Council, Shire Hall, Cambridge, CB3
0AP
 
 
 
 
 

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FOI, Cambridgeshire County Council

1 Attachment

Dear Mr Yash

 

Re: Freedom of Information Request ref: FOI_1418339

 

Please accept our apologies in the delay in responding to your request.

 

We have considered your request under the terms of the Freedom of
Information Act. Please find our response below.

 

Request

 

1. Do you provide traded services to schools in your area, or do you
contract this out to another party that is outside the local authority? If
so, to which?

 

2. Which school MIS (management information systems) providers do you hold
support contracts or accreditations with, and for each MIS provider:

a) What is the nature of the current arrangement (a paid contract, an
unpaid accreditation)?

b) When did the current arrangement begin and when it will finish
(including any extensions)?

c) If a paid contract, under what basis did you procure it (e.g. directly,
through a framework, via OJEU procurement, other)?

 

3. How many schools do you provide MIS support services to, and:

a) How does this break down by Primary Academies, Primary Maintained,
Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?

b) How does this break down by MIS provider?

c) How has this total changed between 2018/19, 2019/20 and this year (say
as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar
convenient dates)?

 

4. As part of your support to schools for each of these MIS providers,
which of the following activities do you carry out (I am interested in
whether the activities differ between MIS providers):

a) 1st line support

b) 2nd line support

c) 3rd line support

d) Implementations

e) Data audits / cleansing

f) Regulatory / census submissions

g) Server management

h) Main data hosting

i) Data backup

j) User training

k) Provide templates / configuration

l) Analysis of data / insight services

m) Resale of the software to schools (on a commission basis)

n) Hosting or arranging local user group meetings / events

 

5. What was your total traded services income from schools (for all
services) in 2018/19 and 2019/20?

 

6. What was your total traded service income for providing schools with
MIS support for 2018/19 and 2019/20?

 

7. What is the current amount of de-delegated funding that you levy on
LA-maintained schools (either in total, on a per school level, or a per
learner level - whichever is easiest)?

 

8. What software or digital tools (learning, safeguarding or admin) do you
provide to schools under the de-delegated funding allocation?

 

Response

 

1. Do you provide traded services to schools in your area, or do you
contract this out to another party that is outside the local authority? If
so, to which?
We do not technically provide traded services to schools, we do however
provide charging services. We do not subcontract.

 

2. Which school MIS (management information systems) providers do you hold
support contracts or accreditations with, and for each MIS provider: We
are an accredited SIMS Support Unit and are also accredited to support
Scholarpack

a) What is the nature of the current arrangement (a paid contract, an
unpaid accreditation)?
There is no paid contract for this accreditation currently.

b) When did the current arrangement begin and when it will finish
(including any extensions)?
There is no contract for either MIS. We have been an accredited SIMS
Support unit for over 10 years and became accredited to support
Scholarpack earlier this year

c) If a paid contract, under what basis did you procure it (e.g. directly,
through a framework, via OJEU procurement, other)?
Not Applicable

 

3. How many schools do you provide MIS support services to, and:
139 schools

a) How does this break down by Primary Academies, Primary Maintained,
Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
66% Maintained Primary, 21% Academy Primary, 11% Academy Secondary, 2%
Special

b) How does this break down by MIS provider?
100% Capita SIMS

c) How has this total changed between 2018/19, 2019/20 and this year (say
as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar
convenient dates)?
Exactly the same/No change (100% Capita)

 

4. As part of your support to schools for each of these MIS providers,
which of the following activities do you carry out (I am interested in
whether the activities differ between MIS providers):

a) 1st line support
Capita SIMS

b) 2nd line support
Capita SIMS

c) 3rd line support
Capita SIMS

d) Implementations
Capita SIMS

e) Data audits / cleansing
Capita SIMS

f) Regulatory / census submissions
Capita SIMS (training/consultancy only, we do not undertake regulatory
activity on behalf of schools)

g) Server management
Capita SIMS

h) Main data hosting
Capita SIMS

i) Data backup
Capita SIMS

j) User training
Capita SIMS

k) Provide templates / configuration
Capita SIMS

l) Analysis of data / insight services
Capita SIMS

m) Resale of the software to schools (on a commission basis)
We do not resell MIS software

n) Hosting or arranging local user group meetings / events
Capita SIMS

 

5. What was your total traded services income from schools (for all
services) in 2018/19 and 2019/20?
£4.79m in 2018/19 and £4.16m in 2019/20

 

6. What was your total traded service income for providing schools with
MIS support for 2018/19 and 2019/20?
Exempt under Section 43 (2) (1418339 Appendix 1)

 

7. What is the current amount of de-delegated funding that you levy on
LA-maintained schools (either in total, on a per school level, or a per
learner level - whichever is easiest)?
Not applicable

 

8. What software or digital tools (learning, safeguarding or admin) do you
provide to schools under the de-delegated funding allocation?
None

 

I hope this information is helpful but if you are unhappy with the service
you have received in relation to your request and wish to make a complaint
or request a review, you should write to Information Management, at either
[1][Cambridgeshire County Council request email] or by post at Box No. OCT1224, Shire Hall,
Cambridge CB3 0AP within 40 days of the date of this e-mail.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF, or via their website: [2]https://ico.org.uk/.

 

Generally, the ICO will not undertake a review or make a decision on a
request until the internal review process has been completed.

Kind Regards

 

Sharon Hart

Information Management Analyst

 

Information Governance Team

Tel: Direct 01223 743704

        Team 01223 699137

Box No. OCT1224, Cambridgeshire County Council, Shire Hall, Cambridge, CB3
0AP

 

Working days Tuesday, Wednesday, Thursday

 

From: FOI
Sent: 04 September 2020 09:30
To: 'Mr Yash' <[FOI #689121 email]>
Subject: FOI 1418339 Acknowledgement

 

 

Dear Mr Yash

 

Re: Freedom of Information Request ref 1418339

 

Thank you for your request. We have noted that your request relates to one
of the following services:

 

Education

 

At the present time, these services are under great pressure due to the
impact of the corona-virus and are working hard to provide care and
support for our communities.  We have logged your request and will assess
whether we are able to respond at this time or advise when it is likely
that you will receive the information. We may be able to respond in part
to your request and provide further information at a later date. We cannot
give a timeframe for the completion of this request.

 

We hope that you will understand the pressure on council resources at
present but if you have any concerns then please contact us.

 

Kind Regards,

 

 

Information Governance Team

Tel: 01223 699137

Box No. OCT1224, Cambridgeshire County Council, Shire Hall, Cambridge, CB3
0AP

 

 

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We don't know whether the most recent response to this request contains information or not – if you are Mr Yash please sign in and let everyone know.