Thank you for contacting HM Land Registry. This is an automated response
to confirm that we have received your correspondence. We aim to
formally provide an acknowledgement within three working days. If you have
any special requirements that mean you would like us to communicate with
you in a specific way, please let us know and we will make adjustments if
we can.

If you are contacting us in respect of any matters relating to property
registration or have a general customer enquiry – Our team are unable to
respond to any general registration enquiries or provide updates on any
property applications. Please redirect your customer enquiry to
our Customer Support colleagues, using any of the methods below: 

• 

Online contact form: [1]HM Land Registry Contact Us form

• Website - [2]www.gov.uk/guidance/contact-hm-land-registry

• Telephone

◦ English language 0300 006 0411

◦ Welsh language 0300 006 0422

Telephone lines are open between 08:00 and 17:00 Monday to Thursday. This
does not include Bank Holidays.

• Post - HM Land Registry Citizen Centre 

PO Box 74 

Gloucester 
GL14 9BB 

There is no direct contact e-mail address for Customer Support. Please use
the online contact form and any responses will be issued via e-mail.

If you have made a request under the Freedom of Information Act or
Environmental Information Regulations–The statutory timescale for response
is 20 working days following receipt of your request. 

If you have made a request in relation to your data rights, for example, a
subject access request for personal data – The statutory timescale for
response is one calendar month following receipt of your request. 

Please note that where personal data is held on our register, it is exempt
from the right of subject access under UK GDPR.

 

Where any personal data is held on record for a registered title, the
exemption provided at Schedule 2, Part 1, Paragraph 5(1) of the Data
Protection Act 2018 would be engaged.  

  

This states:  

  

“5(1) The listed GDPR provisions do not apply to personal data consisting
of information that the controller is obliged by an enactment to make
available to the public, to the extent that the application of those
provisions would prevent the controller from complying with that
obligation.”  

Please see the section below titled 'Register information and your data
protection rights' for further explanation.

If you have only copied your correspondence to us - we will not respond. 

Yours sincerely 

 

Information Rights Team 

HM Land Registry 

Register information and your data protection rights     

    

Data protection law permits HM Land Registry to use personal data for our
official purposes.  

 

The lawful basis for HM Land Registry processing personal data under the
United Kingdom (UK) General Data Protection Regulation (UK GDPR) is that
it is necessary to enable us to perform our public task of the
registration of land and property (Article 6(1)(e) of UK GDPR). This is
defined in the Land Registration Act 2002.  

 

Paragraph 5 of Schedule 2 Part 1 of the Data Protection Act 2018
provides the following exemption from the specified UK GDPR provisions:  

 

“The listed UK GDPR provisions do not apply to personal data consisting of
information that the controller is obliged by an enactment to make
available to the public, to the extent that the application of those
provisions would prevent the controller from complying with that
obligation.”     

 

The Land Registration Act 2002 is the principal legislation governing land
registration in England and Wales. It sets out provisions for the keeping
of a register of title to land and requirements for its administration by
HM Land Registry under a Chief Land Registrar.

The Chief Land Registrar is required by the Land Registration Act 2002 and
to make register information (including any documents held on the register
of title) available to the public, therefore the following data protection
provisions do not apply: 

• the requirement to provide ‘privacy notices’ to individuals 

• the requirement to provide personal data in response to subject access
requests

• the requirement to rectification

• the requirement to comply with requests to erasure (right to be
‘forgotten’) 

• most of the principles of UK GDPR

Please visit our website for further information about our registers: 

 

[3]www.gov.uk/get-information-about-property-and-land  

   

For further information in relation to your rights and how HMLR processes
personal data please refer to our Personal Information Charter: 

 

[4]www.gov.uk/government/organisations/land-registry/about/personal-information-charter  

HM Land Registry’s purpose is to protect your land ownership and provide services and data that underpin an efficient and informed property market. Our vision is: “A world-leading property market as part of a thriving economy and a sustainable future”.

We check all mail and attachments for known viruses. However, you are advised that you open any attachments at your own risk. If you have received this email and it was not intended for you, please let us know, then delete it.

We welcome correspondence in English and Welsh.

To see how HM Land Registry treats your personal information, read our Personal information charter: www.gov.uk/government/organisations/land....

References

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1. https://customerhelp.landregistry.gov.uk...
2. https://www.gov.uk/guidance/contact-hm-l...
3. http://www.gov.uk/get-information-about-...
4. http://www.gov.uk/government/organisatio...

Dear May Winters

Thank you for your email dated 21 May 2024.

Your request is being dealt with under the terms of the Freedom of Information Act 2000.

Our statutory deadline for reply is 19 June 2024, but we will endeavour to respond as soon as possible.

Yours sincerely,

Marc Colwill
Disclosure Officer – (Risk, Assurance, Information, Security)
Data and Register Integrity Group

GOV.UK | @HMLandRegistry | LinkedIn | Facebook
Risk, Assurance, Information and Security (RAIS) (sharepoint.com)

show quoted sections

Dear May Winters

 

Further to your Freedom of Information request dated 21 May 2024 please
find attached our response.

 

Yours sincerely

 

 

[1]logo S Henderson
Disclosure Officer, Information Rights Team

 

[2]GOV.UK | [3]@HMLandRegistry | [4]LinkedIn | [5]Facebook

 

 

 

HM Land Registry’s purpose is to protect your land ownership and provide services and data that underpin an efficient and informed property market. Our vision is: “A world-leading property market as part of a thriving economy and a sustainable future”.

We check all mail and attachments for known viruses. However, you are advised that you open any attachments at your own risk. If you have received this email and it was not intended for you, please let us know, then delete it.

We welcome correspondence in English and Welsh.

To see how HM Land Registry treats your personal information, read our Personal information charter: www.gov.uk/government/organisations/land....

References

Visible links
2. https://www.gov.uk/government/organisati...
3. https://twitter.com/HMLandRegistry
4. http://www.linkedin.com/company/land-reg...
5. http://www.facebook.com/pages/Land-Regis...