Dear Independent Police Complaints Commission,

I understand that prior to January 2009, the IPCC did not collect the opinion of complainants that used your complaint system. That a feedback system was implemented in 2009.

Can you;

1. please provide all the raw date from feedback recieved since the start of this scheme.

2. a copy of the scheme instructions/procedure/policy

3. a blank copy of the feedback form for complainants

4. any results produced from this customer feedback

Yours faithfully,

Paul Andrews

!FOI Requests, Independent Police Complaints Commission

Our Ref : FOI / 1002386 -
FOI / 1002387 -
FOI / 1002388 -

29th November 2010

[email address]

Dear Mr Andrews,

Re : Your Request

Thank you for your emails dated 27th November 2010, in which you make a
request for information which I now confirm receipt of.

Once we have considered your request we will be in contact with you.

Yours sincerely

Athena Cass
FOI Team
Directorate of Business Services
Independent Police Complaints Commission (IPCC)
90 High Holborn
London WC1V 6BH

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Phil Johnston, Independent Police Complaints Commission

6 Attachments

From: Phil Johnston
Sent: 14 December 2010 17:02
To: 'Mr Andrews'
Subject: TRIM: RE: Freedom of Information request - Satisfaction surveys

Dear Mr Andrews,
Please find attached to this e-mail my response to your request togther with the documents referred to in the letter.

P Johnston
Directorate of Business Services
Independent Police Complaints Commission (IPCC) 90 High Holborn London WC1V 6BH
W: 020 7166 3000
F: 020 7166 3163

show quoted sections

Dear Phil Johnston,

I have requested the actual forms returned to the IPCC in relation to your customer satisfaction forms. Can you please arrange this. Until these are provided this request will remain open.

Yours sincerely,

Mr Paul Andrews

Phil Johnston, Independent Police Complaints Commission

Dear Mr Andrews,
Thank you for your e-mail.

I do not agree that you requested the returned forms in your original request of 27/11/10. Your request was as follows:
1. please provide all the raw date [sic] from feedback received since the start of this scheme.
2. a copy of the scheme instructions/procedure/policy
3. a blank copy of the feedback form for complainants
4. any results produced from this customer feedback

The only one of these specific requests that could potentially amount to a request for the returned forms is request 1. The raw data is of course extracted from the forms and then published. It is the same data whether or not it is contained in the form completed by the complainant. Therefore, if you had required this data in a specific format you needed to say so.

For these reasons, I am treating your e-mail of 15th December 2010 as a new request. The 20 working days within which the IPCC must respond to your request expires on 17/01/10.

Given that the data is provided in a tick box format I am puzzled as to what information you believe the returned forms will provide that has not been disclosed by the published data. Moreover, the returned forms are destroyed soon after the data is extracted from them and the majority have therefore been destroyed already. Some of the forms still held by the IPCC pending destruction do contain data in addition to the completed tick boxes but this is comprised of personal information relating to the complainant which will be treated as exempt from the general right of access on that ground.

I might, however, be able to provide you with more meaningful data if you were to state the purpose for which you require the relatively small number of returned forms still held by the IPCC.

Philip Johnston
Freedom of Information Officer
Directorate of Business Services
Independent Police Complaints Commission (IPCC)
90 High Holborn
London WC1V 6BH
W: 020 7166 3000
F: 020 7166 3163

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Dear Phil Johnston,

Puzzled you maybe, but your puzzlement is not a proper response as per the FOI act, nor is it intended for you to second guess an applicants intentions for the information.

As stated, I require the RAW data in the form received at the IPCC. i.e original response forms.

I assure you a completed 'tick box' does not constitute personal information (your comments did make me chuckle, none the less) and I am disturbed that you suggest the IPCC has destroyed this source information.

I take it that this means you have nothing to support a claim that the IPCC have fabricated response results?

Yours sincerely,

Mr Paul Andrews

Phil Johnston, Independent Police Complaints Commission

I am out of the office until Tuesday 04/01/2011. If urgent please contact Diljinder Chowhan. Otherwise, please contact [IPCC request email], or call our switchboard on 02071663000

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Phil Johnston, Independent Police Complaints Commission

Dear Mr Andrews,
Thank you for your e-mail of 27th December 2010 in which you confirm that you are requesting copies of the survey forms which have been completed and returned to the IPCC.

I have discussed your request with the IPCC Head of Research and he states that if you were to receive full unredacted copies of all the survey forms which are still held by the IPCC (totalling approximately 1400) these would be of limited value to you. This is because you would have to manually extract and compile all of the data before you could seek to replicate any publically available figures from the IPCC. As well as being a very substantial piece of work such tasks tend to be done using specialist software packages such as IBM-SPSS.

By 28th January 2011, the IPCC will be publishing a series of Excel spreadsheets which hold the raw data from the feedback questionnaires received since the first survey was carried out in 2009. These spread sheets will be e-mailed to you when they are published on the IPCC web site.

This Excel data will allow you to manipulate the data as required.

Please let me know whether, in view of the above, you are still insistent upon being provided with copies of the survey forms. As I have indicated to you, I will have to consider the extent to which the content of the forms may be exempt from the general right of access.

I would be grateful for a prompt response.

Philip Johnston
Freedom of Information Officer
Directorate of Business Services
Independent Police Complaints Commission (IPCC)
90 High Holborn
London WC1V 6BH
W: 020 7166 3000
F: 020 7166 3163

show quoted sections

Dear Phil Johnston,

Yes, I would like the original forms as requested, thank you.

Yours sincerely,

Mr Paul Andrews

Phil Johnston, Independent Police Complaints Commission

1 Attachment

Dear Mr Andrews,
Thank you for your e-mail. Please find attached to this e-mail my response to this request.

Philip Johnston
Directorate of Business Services
Independent Police Complaints Commission (IPCC)
90 High Holborn
London WC1V 6BH
W: 020 7166 3000
F: 020 7166 3163

show quoted sections

Dear Independent Police Complaints Commission,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Independent Police Complaints Commission's handling of my FOI request 'Satisfaction surveys'.

I do not believe such an exemption exists as the IPCC could very easily redact names from the forms.

Can you also please provide where the forms state that the user has the explicit right to sue the IPCC if the information is released? Certainly you have supposedly released the information yourselves in your satisfaction figures?

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/sa...

Yours faithfully,

Mr Andrews

Katy Barrows, Independent Police Complaints Commission

1 Attachment

Dear Mr Andrews

Please find attached FOI request.

Many thanks

Katy Barrows
Business Support Officer
Independent Police Complaints Commission
90 High Holborn
London
WC1V 6BH

Tel: 020 71663171
Email: [email address]

show quoted sections

Tony Wise left an annotation ()

If you look at the survey results 85% of responses are unfavourable to the IPCC. That is, quite frankly what bias, unfairness and blind belief in the police achieves. They are also anonymised so therefore no personal or confidential information will be exposed. If it is it could be redacted. The fact is that the responses will be absolutely critical of what has been experienced at the IPCC with even totally senseless decisions being made in favour of the police. The responses would be so embarrassing to the IPCC that they will not want their bias publicly exposed. This is what happens when you ask people questions that have experienced the IPCC and not just those that have heard of them. Good one for the NAO there. The fact is that the IPCC has resulted in the police becoming more complacent, more untruthful, more corrupt and more willing to take appeals to the IPCC because, truthfully, they always get a result. What exactly the IPCC achieves is the precise opposite of increasing trust, confidence and faith in the complaints system. The IPCC is entirely unfit for purpose as proven by the real results from the real people who have experienced the IPCC. For the above reasons I would take your complaint to the Information Commissioner. I have filled in very critical investigation appeal surveys and you can have all of mine anytime. I am sure that any other aggrieved appellant would be quite prepared to do the same.

Dear Katy Barrows,

Matter referred to the ICO as of the 9th of Feb 2011

Yours sincerely,

Mr oaul Andrews

Malcolm Lidbury left an annotation ()

Mine is one of several (more than one complaint) returned to the IPCC which is TOTTALLY DISATISFIED!

I wrote to the newly appointed Police Crime Commissioner an open letter in No 2012, a reply received 22 Jan 2013.

That boiled down to that complaints about policing were of no concern to the Police Crime Commissioner.

OPEN LETTER

Dear Mr Anthony Hogg; PCC Devon & Cornwall Constabulary

Congratulations on being elected Police & Crime Commissioner for Devon & Cornwall. I note your stated aim is to improve police service & attempt to improve public respect of police. But respect is earned, not a right simply because of being arrogant through the power to threaten, discriminate, & intimidate with impunity, hiding behind a police uniform & warrant card.

I write to you as a VICTIM OF CRIME reported in Cornwall:-

• Theft from my home
• Attacks upon my home
• Violent assault (TWICE)
• Intimidation as a witness
• My subjected to internet hate crime
• My victim of an attempted extortion
• My vehicles smashed up on my own property
• Subjected to DEATH THREATS & threats of physical violence
• Subjected to later ADMITTED by police false allegation (TWICE)
• Myself, & 80yr old mother, her tenants subjected to threats & abuse by POLICE officers

It is not just discrimination to racial minorities UK police practise as routine police procedure. Cornwall Police actively by their conduct have aided in instigating and/or encouraging many of the crimes against my family, my mothers’ tenants, friends, but primarily against me as a ‘gay man’.

Reports commissioned by government into policing attitudes towards gay persons in the UK, including Stephen Lawrence McPherson Report 1999, conclude HOMOPHOBIA rife within the police. Yet a blind eye repeatedly turned at every level when that police homophobia is reported. Cornwall Police choose to ignore crimes reported & then ignore complaints about police due to their discriminatory & dishonest police officers being complicit in further compounding of some offences.

As result of police misconduct following two separate police arrests 2004/2007 later admitted as false allegations made against me, but lead directly to two separate attempted suicides by me. This resulting in my being medically diagnosed with severe ‘Catastrophic Trauma’ leaving me all but housebound. My businesses completely destroyed as consequence of police misconduct. I survive on incapacity benefit & live every single day in genuine fear of yet further homophobic Cornwall police vendetta hate reprisals. NB: Cornwall already has amongst highest gay suicide rates per head of UK population.

I have personally witnessed Cornwall Police:-

• Police Commit Perjury
• Police Failure of duty of care
• Police Suppression of evidence
• Police Intimidation of witnesses
• Police Homophobic discrimination
• Police Instigated Hate Crime against gay persons

• …and more, to which I would testify to in a court of law

All these police incidents reported, but evidence ignored, witnesses ignored, evidence suppressed. It takes courage to make complaint against police; I have experienced 1st hand the police reprisals & police vendetta that DO follow from making complaint against police.

As an out gay man since 1989 I have visibly & actively campaigned for over 20yrs for gay equality, previously acknowledged for my gay equality & HIV/AIDS awareness achievements. In 2004 I took part in a Criminal Justice Board forum into ‘policing of the gay community’. Also I contributed as witness to enquiry into institutional UK Human Rights abuses, thanked for my contribution by Dame Nuala O'Loan DBE, chair of British Equality & Human Rights Commission. I also was invited as a witness in government audit office enquiry into effectiveness of the IPCC.

I know from personal bitter, experience of Cornwall police corruption, criminality & prejudice IPCC totally ineffectual & utterly untrustworthy; not fit for purpose. IPCC just hand most complaints back to police force concerned… for police to bury & cover up! Devon & Cornwall Police Professional Standards Unit routinely ignore complaints about police officers… Cornwall Police Professional Standards Unit NOT FIT FOR PURPOSE, unless the intent of purpose is to cover up police dishonesty & criminality.

UK Police seldom held accountable for their crimes, abuse of power, corruption, and dishonesty, as carried out by police & further lies by senior police to cover up that police criminality & misconduct:-

• Police lies in Birmingham Six cover up
• Police lies in Hillsbourgh disaster cover up
• Police lies in N.O.W Leveson enquiry bribes
• Police failing in Jimmy Saville investigations cover up
• Police assault on Mark Aspinall, Afghan military war hero
• Police execution of Charles de Menezes initial police lies & cover up
• Police beating of Ian Tomlinson unlawful killing & police lies in cover up
• Police failing in the Welsh Children’s Homes Sex Abuse scandals cover up
• Police shooting of Mark Duggan, which ignited spark of the nationwide 2011 city riots

• …and many hundreds of very questionable & dubious deaths in police custody, police shootings & deaths caused in police RTI’s in the UK since 2000 (see INQUEST org reports)

The above known list is merely ‘tip of the iceberg’ of hundreds, if not thousands of commonplace abuses of power & criminality committed by police in the UK. The UK police seemingly are unaccountable, above the law, police even unlawfully killing with impunity. In your position as PCC please prioritise to have police criminality, police corruption & police abuse of power investigated properly & not covered up as is current practise of ‘one rule for police’, another for UK resident victims & families of police crimes & abuses. Police just do not deserve either respect or public trust.

As PCC please act to bring to policing complaint process some honesty & integrity currently entirely absent from police self-serving process. The complaint process additionally flawed as senior police officers seem to take no responsibility for their abysmal failure of their command, even when UK residents unlawfully killed by police. (ex. Charles de Menezes, Ian Tomlinson, Richard O'Brien, etc. etc.)

The Prime Minster, Mr David Cameron in a recent controversial ITV television interview recently raised the spectre of gay witch-hunts, but homophobes of Cornwall police conducting a gay witch-hunt for years! Since I came out as a gay man in 1989 I have not been charged, prosecuted or convicted of any criminal offence in a court of law. However as a public critic of police criminality & homophobia, since 2004 I have been repeatedly victimised & targeted by Devon & Cornwall Constabulary in a police homophobic motivated relentlessly anti-gay witch hunt.

I give permission for you (Mr Hogg*) to view the 6hr video witness statement held by Cornwall police that I gave in 2010 regarding misconduct of numerous Cornwall police officers. That video statement buried by corrupt Devon & Cornwall senior police officers covering up police dishonesty & criminality.

Even though promised a copy by a police inspector when over two days in February & March 2010 I gave emotionally highly distressing & traumatising witness statement about police multiple misconduct & criminality, I was refused access via a Freedom of Information Act request to the video.

Its not just in Jimmy Saville & Welsh Care homes cases corrupt police
routinely suppress child sex abuse witness statements!!!

Prime Minster David Cameron recently advocated historic childhood sexual abuse should be reported.

Well I have reported, repeatedly, along with multiple other police misconduct & police criminality.

My video statement Feb/Mch 2010 contains in part my reporting my child sexual abuse when I was 6 or 7 years old up until I was about 10-ish by a paedophile ring. The abuse carried out by a known teacher, clergy & his POLICE mates. The video statement & incidents buried by complicit IPCC, IAG, CID, COG, CIOS Diversity, & senior police officers of Devon & Cornwall Constabulary.

My video statement provided to a police inspector in March 2010, but the video buried by Devon & Cornwall Constabulary & a participating police appointed advisor, (NB: A police advisor who has since participated in an online hate campaign against me as I am a witness who blew the whistle & provided information to a £1million tax fraud case now going to court. Evidence & witnesses of the police advisor hate campaign against me also now submitted to yet another court)!

The years of sexual abuse & male rape I experienced when I was a child NOTHING compared to EMOTIONAL RAPE & TRAUMA I have experienced caused & repeatedly carried out by police officers of the vile homophobic Devon & Cornwall Constabulary year-on-year since 2004.

Members of the public can report until blue-in-the face police intimidation, police dishonesty, police criminality, police corruption, & police discrimination, but are simply ignored & brushed aside by complacent authorities, complicit senior police officers & police sycophants, simply because police can through obstructive misfeasance & intimidation cover up their police misconduct & criminality.

Mr Hogg, being x-navy you may recognise; - ‘Homosexuality, it may be legal, but it’s still not allowed’, a navy term gay friends of mine formerly at RNAS Culdrose were very familiar with and is very much still the type of homophobic mentality doctrine & mantra as practised by Cornwall police.

I now have no respect or trust in any police officer from this vile & corrupt Devon & Cornwall Constabulary. I would like to know through courtesy of a reply your intent as PCC regarding my now reported to you experience of Devon & Cornwall Constabulary. It would be genuinely refreshing to me as victim of multiple crimes & homophobia if someone, connected with Devon & Cornwall police actually acted with even a modicum of honesty & integrity … just for a change.

Yours sincerely

Malcolm Lidbury

CC:-A Hogg; PCC
D Cameron; Prime Minister
A George, Mp for Helston
COG & Chief Constable Devon & Cornwall Police
IPCC

..and others

Malcolm Lidbury left an annotation ()

Annotation to FOI: http://www.csainquiry.blogspot.com Victim Survivor Witness Testimony aknowledged as received by secretariat of statutory Goddard Child Sex Abuse Inquiry 2015. This statement to statutory CSAinquiry relates to misconduct, obfuscation & misfeceance by DC police RE: This FOI request

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